Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After wearing glasses for 23 years, It was time for a change. The best thing I have done regardless of the expense. Thank you to all staff at Optical express who went through each stage and process. I would recommend to others”

Helpful Report

Posted 12 years ago

“Very smooth organisation. Staff excellent. No discomfort at any stage and no unexpected occurances.”

Helpful Report

Posted 12 years ago

“I feel much more confident now without my glasses. I am also able to participate in other activties that would have been difficult to participate in before such as swimming. Feels amazing being able to see in the showers. Love it!”

Helpful Report

Posted 12 years ago

“brilliant service and outstanding results. the best thing i have ever done.”

Helpful Report

Posted 12 years ago

“More than I ever dreamed of, amazing ,great to be glasses free!”

Helpful Report

Posted 12 years ago

“was made to feel relaxed as soon as i walked through the door. staff very friendly and put me at ease especially as i did not know what to expect. the whole experience has been fantastic from start to finish and i have been raving about it to all my friends. they are sick of listening to me now. thank you to all at optical express.”

Helpful Report

Posted 12 years ago

“I have been very satisfied with the level of service from the day of the first consultation up to the after care. Overall my improved vision has changed my life.”

Helpful Report

Posted 12 years ago

“This experience has changed my life completely. Even though I had to have corrective surgery I still would do this again and reccommend it to everyone.”

Helpful Report

Posted 12 years ago

“Cannot imagine life with glasses now!. So relieved that the process worked and was successful. Very pleased with the professional manner in which i was dealt with. Very experienced staff during the initiall assessment and then during the operation, the support staff were very supportive. The experience of the gentleman after the operation was fantastic and very thorough. Over the moon and will highly recommend this process to anyone else.”

Helpful Report

Posted 12 years ago

“Fantastic experience, especially the surgery. I was astonished of how quickly and painless the operation was. I was greeted by very professional and friendly staff. The best value for money i have ever spent.”

Helpful Report

Posted 12 years ago

“i needed to wear glasses for driving, and generally my eyesight was okay, but after deciding that i wanted to have treatment, i am very happy with the end results. i feel more my eyesight is much better, and allows me the freedom of not wearing glasses, and my general vision has improved greatly.”

Helpful Report

Posted 12 years ago

“excellent service throughout would not hesitate to recommend”

Helpful Report

Posted 12 years ago

“Achieved aim and snorkelled on holiday able to participate and see everything thanks to having the laser surgery.”

Helpful Report

Posted 12 years ago

“I'm very happy I had the surgery and with Optical Express it was a good decision, life is better in High Definition.”

Helpful Report

Posted 12 years ago

“MUCH BETTER THAN MY EXPECATIONS, VISION IS THE BEST ITS EVER BEEN, IVE RECCOMMENDED OPTICAL EXPRESS TO ALL MY FRIENDS AND FAMILY AND WOULD DEFINATELY DO IT ALL AGAIN IF I HAD TO. CANT BELIEVE I DIDNT DO IT BEFORE!!”

Helpful Report

Posted 12 years ago

“Although my eyes ight tis not as perfect as it was with glasses the freedom that comes with not having to wear glasses is fantastic.”

Helpful Report

Posted 12 years ago

“Staff were very friendly and professional.”

Helpful Report

Posted 12 years ago

“Very well explained by professional people”

Helpful Report

Posted 12 years ago

“Day of surgery was not explained sufficiently, treatment was very painful although 3/4 hours and subsequently was as described”

Helpful Report

Posted 12 years ago

“best thing I have done.. just wish I done it years ago.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews