Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The whole process was very easy and the staff looked after me throught from initial consultation and answering my many questions needed to take the plunge and throughout the journey. I'm very happy with the surgery and my vision now.”

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Posted 11 years ago

“My overall experience was totally amazing and am very happy I was a little worried but someone that had the procedure put my mind to rest. It has totally changed my life for the better and unlike my specs my eyes don't steam-up at work and I don't have to look stupid at the cinema with two pairs of specs when it was a 3D movie”

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Posted 11 years ago

“After my initial surgery I was told that i Needed to get my left flap done again, this was un expected and was not informed this could happen after the surgery. However the care was brilliant by the surgeon and his colleauges. My eyes are brilliant now and the after care has been fantastic.”

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Posted 11 years ago

“Very quick, informative and simple - Was able to have appointment alot earlier than originally planned which is fantastic service. Cared for very well and would reccommend to a friend.”

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Posted 11 years ago

“amazing! my eyesight is so much better than before even with contact and glasses. worth every penny having had the surgery done i would have paid alot more for it.”

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Posted 11 years ago

“this has changed my life for the good.my sister had her surgery here and after seeing the attention and care she recieved here there was no doubt in my mind that i wanted to get the surgery done here.having worn glasses all my life its just changed my life not to have to be fussing with glasses and contacts just brilliant.optical express really are so professional and every single one of the staff i have been in contact with were so nice and helpfull and really couldnt do enough for me.i will be recommending this to all my friends and family without a doubt.thank you optical express”

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Posted 11 years ago

“This surgery has changed my life. Being able to wake up in the morning and see really is amazing. I didnt think that the recovery time would be as quick but withing 2 days i could see better than 20/20 vision. Really please with it, and would 100% recommend it to all my friends. Overall it has changed my life for the better and has given me a great confidence boost. The staff at the clinic have been amaizing and couldnt thank them enough for all the help and suppor thtat they have given me.”

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Posted 11 years ago

“could not have had a better service”

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Posted 11 years ago

“itis good to see again without the glasses.”

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Posted 11 years ago

“Was initially very worried about having to the surgery but from the inital consultation the staff have been very reassuring and have answered all of my questions. Would definitely recommend Optical Express to family and friends.”

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Posted 11 years ago

“my experience has been very pleasent from from first consultaion to my appointment today. All the staffs are very helpful and ready to answer any questions. They are very patience and they do not get annoyed with endless questions. I was apperihensive to begin with but everyone held my hand and supported me when ever required.”

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Posted 11 years ago

“Professor Ventor is amazing and inspire confidence, would recommend him without hesitation to friends. Overall clinic staff and everybody i have been in contact with have been helpfull and professional.”

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Posted 11 years ago

“Apart from some discomfort after surgery it was far less painful than expected. By the next day my eyes felt back to normal. Although my eyes occasionally feel dry, four weeks after surgery the need for drops is getting less and less frequent.”

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Posted 11 years ago

“I really can't find enough words of praise ( neither in english nor in russian) for the team of optical express as everyone was absolutely brilliant helpfull and professional, and my ultimate and special Thank yougoes to the surgeon Mr Montenez and the nurses who provided post op care and advice. It's been amazing and beyond any belief experience as i come from the country where lots of people think laser eye surgery is very close to sham and this opinion rubbed on me unfortunately. thats why it took me about 5 years and lots of persuasion to come for the consultation to Optical Express. Well, I have never looked back since... Well done and thank you to all the team!”

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Posted 11 years ago

“was like going to the opticians. not bad. not nice. just standard i suppose.”

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Posted 11 years ago

“I found the level of service provided by optical express to be very proffesional before, during and after my surgery. I would certainly recommend the treatment to a family member or friend.”

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Posted 11 years ago

“Staff at both Cheltenham and Cabots Circus centres are very helpful taking good care of you making the experience of laser surgery very pleasant.”

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Posted 11 years ago

“From my first consultation to my ongoing care I cannot fault the service and treatment that I have had”

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Posted 11 years ago

“apart fromt he day i had surgery which was scary mainly due to the heavy snow fall and worried about getting home from bluewater it was amazing and so easy”

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Posted 11 years ago

“i have no promblome with my vision at the momund and i am relly hapay thank you for all staff that they are working hir and thy are vary friendly finally i would say that agin thank you very much.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews