Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Overall I am very happy with my experiance and the staff at Brighton/Crawley were very friendly and welcoming and alway their to answer any questions. I am very pleased with the results anlthough I still sometimes forget that I am not wearing my contact lenses and go to take them out at the end of the day! My vison itself is better than it was with contact lenses, As cabin crew I am constantly up at unsual hours and wearing contact lenses was a pain it has made my life so much easier not having to worry about my lenses or brining contact lenses liquids through security.”

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Posted 11 years ago

“I am very pleased with the results i have had from my LASEK treatment. I was quite weary about the procedure and the level of discomfort i may experience but it turned to be minimal. The actual treatment was quick and i started to notive the results within a week. My eyes were slightly dry and sensitive to light but that was it, there was no pain. I am glad i've had it done and would recommend it to anyone. Optical express were great throughout and a lot cheaper than other providers.”

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Posted 11 years ago

“From my first appointment, the professional but friendly environment put me at ease. At no point did i question thier skill and didn't feel I was being forced into having the surgery. Since having it don't I have really enjoyed the freedom of losing my glasses. No regrets.”

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Posted 11 years ago

“Why did I not do this before... words that I'm sure everyone hears but I really do mean it. I've worked in the designer eyewear industry for over a decade and watched the proceedure get bettwer and better. It enables people to live their lives to the max. thank you. Although I won't get ride of my designer face furniture they are making great readers.”

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Posted 11 years ago

“some discomfort in the first two days , at times felt I had made a mistake during these times. But I would recommend this to anyone because the small amount of discomfort is well worthr the end results”

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Posted 11 years ago

“From the 1st appointment to the last I was made feel at ease with the overall procedure, was given lots of info at the pre appointment and all questions were answered straight away. The actual op went really well although there was a lot of discomfort straight after this was gone within 4 hours and the results are amazing, would recomend it to anyone that wears glasses.”

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Posted 11 years ago

“am so happy that i had surgery on my eyes and not having to wear glasses now is great”

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Posted 11 years ago

“After the initial consultation my surgery wa carried out within a week, procedure was quick and painless with only slight sensitivity to light and tearing for a couple of hours. Day after follow up showed me at Driving standard. No problems with healing process. Today is one month check up and have been told I might need fine tuning as I still have a slight prescription, but this was explained at the start and I had expected it. Overall happy with outcome at the moment.”

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Posted 11 years ago

“Very satisfied, best decision ive made to have laser eye surgery”

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Posted 11 years ago

“Very good. Vision is great, staff are very helpful and any questions I had were answered. Overall a very good experience, and I would definitely recommend a friend/family member, I no longer have to take my glasses off to do anything. Thank You.”

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Posted 11 years ago

“operation is relatively pain free, within 8 hours all was OK. Main problem is the time hanging around waiting to be seen, on day of operation”

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Posted 11 years ago

“whole experience has been plain sailing , and pain free,with a great result”

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Posted 11 years ago

“having laser eye surgery has help me feel more confident in myself”

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Posted 11 years ago

“I am very happy and satisfied with the decision of going for th elaser eye surgery and I would recommend it to all with glasses or using contact lenses.”

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Posted 11 years ago

“Sceptical to begin with, the surgery has been a massive improvement on quality of life and I'm sure this will only get better as I find there are more things I can do now more easily. Very satisfied and would certainly recommend to family and friends.”

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Posted 11 years ago

“Everything from consultation, to aftercare has been superb. No issues of discomfort, only minor dryness in the first couple of weeks but was expected. The best thing I have done, only wish I had done it sooner!”

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Posted 11 years ago

“I was very nervous about getting the surgery done, its my eyes you only have two! But the excperience has changed my life: no more contacts or glasses! The surgery was painless with a little discomfourt afterwards, I was back to work straight away and I have perfect vision. The support, care and help from the staff was great; with regular follow up checks to make sure everything is healing well I would recommend to anyone: it will change your life!!!”

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Posted 11 years ago

“Wake up every day, having fantastic eyesight, not having to search for glasses, worry about losing them or indeed clean glasses. Vision is fantastic and would have no hesitation in going back. Big thanks to the surgeon, and staff during the surgery and of course, those in Kirkcaldy who are excellent. Still can't believe I got so worked up about the surgery, when in fact it was very straightforward and pain free - well until I got home!”

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Posted 11 years ago

“i would recommend laser treatment to anybody,no more glasses yeha”

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Posted 11 years ago

“The recovery was more painful and lasted longer than anticipated, as I had to have LASEK not LASIK. My result is brilliant though and I would still do it again. It's great being able to go swimming and be able to see.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews