Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overall it was a good experience, staff were very hekpful and i was seeing clearly within 2 weeks without an discomfort what so ever. would recommend it to anybody”

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Posted 11 years ago

“I was very satisfied with the procedure. Even though I felt very uncomfortable within some hours after the surgery, the effects dissapeared soon after that. The only thing I was not warned about was the possible blood shots on the eye balls that I had for about a week after the surgery.”

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Posted 11 years ago

“Was recomended by friends who had had this done. Could not fault either your staff for their attention or the finished result, very impressed that something so simple could be so effective. Many thanks.”

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Posted 11 years ago

“so glad I did it, don't know why I waited so long!”

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Posted 11 years ago

“After struggling along with glasses for years (which I hated) and contact lenses (which were fine when in, but I found fiddly to deal with) I decided that 2013 was the year I was going to do something about it, so I made an appointment at optical express and it has changed my life completely, I no longer need the aid of glasses, I can even thread a needle !!! Best investment I ever spent money on, I would advise anyone thinking about it, find out how much it will change your life and do it.”

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Posted 11 years ago

“I received my laser eye surgery in March 2007 and my eye sight is still perfect. Still think it's amazing not having to wear contact lenses anymore and not had an eye infection since getting it done. It was a bit daunting deciding whether or not to go for it, but I don't regret it one bit and would definately recommend it.”

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Posted 11 years ago

“my life has changed, i would like to thank all staff who are working today”

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Posted 11 years ago

“Kant was right in this sense: the external world is shaped by categories of the mind, and the human abiltiy is made possible through the eyes which transmit the experience of objects into the brain. Since the surgery, colours have become richer and deeper, and the absence of that daily ritual requiring either contact implantation or glasses cleaning is a time of the past! Current technology is remarkable. Your vision is in safe hands with Optical Express. Many thanks!”

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Posted 11 years ago

“All the staff from the receptionist through to the surgeon were first class. All appeared to relish their roles and this created an atmosphere of total duty to care. I have never experienced such attention to organization and professionalism.”

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Posted 11 years ago

“Since having my surgery my eyes have improved incredibly, i would recommend vision correction surgery to anyone”

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Posted 11 years ago

“Extremely satisfied with the results. Never thought it would be as good as it is. Definitely thankful that I did it.”

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Posted 11 years ago

“For many years I was stuck with wearing glasses that would get dirty/lost/broken/steam up when wet/stolen by wild animals. This really irritated me and I would get very frustrated at my glasses and their inability to work made with my hectic lifestyle even worse. However, in December 2012 I had a relvelation and had the quick procedure that has now changed my life. There is not a suitable adjective to describe how happy I am with my vision. My life is transformed as I can see everything and I no longer get stressed with glasses/contact lenses. The staff and the care they've provided over the past month has been brilliant. I now have better than 20:20 vision and can see the world in all its majesty.”

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Posted 11 years ago

“Having laser eye surgery had made such a difference, the difference is amazing, the best thing I have ever done and wouldn't hesitate to recommend to anyone. Being able to see clearly after just a few hours after surgery was awesome, not having to worry about glasses or contact lenses is the best!!”

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Posted 11 years ago

“I am so pleased that i decided to choose Optical Express to do my laser eye surgery and I am thrilled with the results. My life has completely changed and I am much more confident without my glasses now! I am 19 years old and glad that I chose to do the surgery at this age as now I will have plenty years ahead of me with perfect vision. Thank you!”

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Posted 11 years ago

“it is good not to have to mess with contact lenses”

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Posted 11 years ago

“I should have done it before!”

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Posted 11 years ago

“My laser srugery has be life changing, people say it all the time but it truely has. I can get up and go without a second thought day or night. The staff and surgons are all friendly, polite and caring. I felt totally comfortable 100% of the time throughout consultations, surgey and follow up appointments. Thanks optical Express....huge smile on my face!!!”

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Posted 11 years ago

“SINCE GETTING LASER EYE SURGERY I FEEL GREAT NOT HAVING TO LOOK FOR MY GLASSES WHEN I WAKE UP OR TRYING TO PUT CONTACT LENSES IN. I FEEL I SHOULD HAVE GOT LASER EYE SURGERY DONE PROBABLY 2 YEARS AGO AND REGRET NOT GETTING IT DONE EARLIER.”

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Posted 11 years ago

“I received lasik wavefront surgery in late november and I can honestly testify that my eyesight has improved dramatically. In fact, if i were to compare my vision before, wearing glasses an now after surgery, it would be comparable to driving a new volkswagon and being given the option of pulling out of a car dealers with a top of the range Bentley. I feel so confident in my distance vision and overall perception that this is no over statement. The op was easy, the service (Laura) afterwards was excellenet. So if you are considering laser eye surgery, then I suggest Optical Express is the best. Sincerely, Dean”

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Posted 11 years ago

“My life has changed, I no longer need to keep my glasses around all the time, I was very worried before I had the surgery and could not believe how quick and easy it was. I have recomended loads of friends and family to come in and get it done. I would like to thank every last one of the staff for helping change my life and to OE thanks for making it so easy to pay up.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews