Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Optical Express provided excellent care from pre-op assessment all the way through to surgery and follow-up appointments. Highly recommend to everyone.”

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Posted 12 years ago

“Very quick recovery”

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Posted 12 years ago

“its great to be able to see”

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Posted 12 years ago

“The service I have received has been professional, of a high standard and I have been treated very well throughout my care. I am so glad I chose Optical Express with this very important surgery. It has transformed my life and my vision is now better than 20-20! I didn't expect that. It was great value for money too, costing much less than I had anticipated. Excellent, no hesitation in recommending this service to anyone thinking about have laser eye surgery!”

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Posted 12 years ago

“i am to done these surgery and quite comfortable n no need any glass and satisfied with optical express and staff as well”

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Posted 12 years ago

“The first 4 hours after the op was uncomfortable, stinging pain in both eyes with watering and a streaming nose. Cloudy, blurred vision. Then, exactly four hours after, it suddenly stopped completely. Starbursts, glare around bright lights did hurt initially. Now, four weeks later, still there but less severe and no pain unless you stare too long towards a light. Position yourself so you do not look up at a person during a conversation and wear sunglasses as much as possible. I wore a baseball cap to work to stop overhead lights bothering me and closed the office curtains so |I did not look at bright light. Driving was and still is an issue. I avoid night driving but I have seen an improvement. Long vision is amazing. I would recommend this treatment. It's well worth a few hours of stinging and a few weeks of glare!”

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Posted 12 years ago

“I Always not happy with my glasses, so after seen on t.v. and adverts i finally put my self go ahead with laser eye treatment. after a treatment it chage my life , I can see a normal, seems like everything normal, only thing it worry about me is effect of outcome in future, well if everyone can do it why i Can't? i would like to thank to the optical express and its staff , I would reccommend many more of my friend. thank you”

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Posted 12 years ago

“I always thought that if you were 50 you couldn't have laser eye surgery, but I was wrrong. I love the freedom of perfect sight without contacts and having to use reading glasses sometimes (because of my age!) is a small price to pay for overall perfect vision. It has been a very positive experince and one I would recommend to us oldies!!”

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Posted 12 years ago

“your staff is some of the best i have ever met. very kind and understanding. thay have treart me as a person and not justa number. very helpfull to me every time.”

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Posted 12 years ago

“THE CARE HAS BEEN VERY GOOD, EVERYONE HAS BEEN VERY HELPFUL AND CARING.”

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Posted 12 years ago

“very comfortable with everything, no pain during or ater surgery”

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Posted 12 years ago

“Having put up with a very low prescription for years (roughly -1) I chose to have lasor correction. I would suggest that even for minor prescriptions this will improve your life, you will be able to see those road signs coming up, make out faces in crowds and not squint so much in general.”

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Posted 12 years ago

“i went into the clinic feeling blind as a bat, i couldnt see anything without my thick glasses,i wasnt nervous as everything had been carefully explained,after a few pre op tests i was called in for my surgery,i was talked through each step,i felt no pain or discomfort at all during procedure just a small amount of pressure,it took less than ten mins and when i sat up all be it a bit blurry i could see better than with my glasses already!!,the journey home was rather uncomfortable,my eyes felt like they were full of sand,i was advised to go home to sleep for a couple of hours which i did and by the time i woke they felt 80% better,by the next morning they were almost normal just a little sensitive to light,the drops prescribed really helped,two days after surgery i was back to my normal routine and driving,it still amazes me nearly a year on how beautiful things are around me, colours are so different,i read every day,when i couldnt see properly i used to worry i would eventually go blind and now i dont feel like that at all,i admire the world from new eyes,its quite expensive but there are easy payment options,dont let it put you off,it will be the best money you ever spend,thank you everyone at optical express and thanks to my husband for footing the bill!! oh and as for my glasses i dont miss them at all”

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Posted 12 years ago

“Like most people, I had concerns about laser treatment and all the horror stories of how it can go wrong. On reflection, the advise I received was from people who have no experience of this treatment. I was amazed on so many fronts how good the treatment was. The recovery time was minimal and the results immediate. Almost one year later my only regret was putting off the treatment . The staff were very good and friendly. In total I had a day and a half off work and was driving within 24 hours.”

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Posted 12 years ago

“Six years or so ago I went to the opticians for a check up and was told I was (borderline) in need of glasses for driving. I am far sighted and in recent times I needed reading glasses, and bought ready readers. The prescribed glasses had additional anti-glare, multi-focal, all singing and dancing and cost a considerable amount of money, I didn't mind wearing glasses my dear father always wore glasses and so did my mother from about fifty onwards, so I was grown up. One of the things that was a bit of an issue was that over the next few years the rate at witch my vision was changed meant I would need to change glasses at least once a year or make do. As an artist and art teacher I found I needed to use different lenses for close work and different glasses for looking at the students down the class and at there work, and I was squinting. Eye Laser Treatment is something I had heard about for years and years and recently had seen adverts on television, so I thought I would take them up on the offer of having a free consultation and evaluation to see how viable it was for me. At my first consultation I was delighted to know that happily I could have the treatment done and that the consultant was quite confident it could meet the criteria and expectations, it might mean that I may still need glasses for close work, but so does Jerry Springer apparently (though I don't know if he has had any laser treatment done), so I could live with that. It seamed as well to have a further consultation so after some research went with Optical Express and was even more convinced that I would benefit from having the procedure done. There were some other considerations for me to make. Number one who would I trust with my eyes? could I afford it? could I afford not to do it? where would I go for the surgery and after care, and so on. Having weighed it all up I opted for Optical Express, caught the train and went to Southampton, I even enjoyed looking around the shops and the market, bought myself a pair of sunglasses. At the clinic I was greeted by a lovely receptionist, offered coffee and had a quick questionnaire and document to sign, then I was ready. Well as ready as I could be. I do relaxation techniques so I thought this was one of those occasions where it might come in handy, a bit like the dentist. The surgeon was a bit miffed, as were the other staff as to why I had gone on my own to have the treatment? well it never crossed my mind and if it did I decided to go by myself on the train, and was quite confident I would be fine to return home the same way. The surgery it's self took a few seconds and the whole procedure about ten minutes as I recall, but the first thing I noticed was that my vision was not blurred any more even though I was looking through the gel put on. The staff were fantastic and helped me to adjust while I made my way out of the clinic and said my goodbyes, I then made my way out of the Mall and bought some Tom Thumb wallflowers for the garden at the market and made my way to the station and home. The following day I was taken to Horsham for my first after op appointment and knew the procedure was very successful One of the things that I expected was that I would probably need glasses for reading and it would take some time to heal and adjust. The procedure was done in October 2011 and thus far I do not require any glasses what so ever. I am amazed each day, as I look around the room near and far and as I type need no glasses, What a result! I highly recommend Optical Express and have been more than satisfied with all the staff locally and in Southampton. Best wishes Leslie Martin”

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Posted 12 years ago

“Having the surgery is the best thing I have ever done. I have to admit I was nervous, but the surgeon put me completely at ease and it was over so quickly! Best of all I've just had my first holiday and it was fab to not have to take glasses, contact lenses, solution etc.... All I needed was my sunglasses. Now, my daughter is booked in to have her eyes done this month too!”

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Posted 12 years ago

“I can still hardly believe I've had laser eye surgery. It was the easiest most painless thing I've ever known and a fantastic result of amazing vision at the end. I've not had one single problem since, nothing. It was a case of a couple of appointments at my local optician, off to have the surgery, in and out within an hour, a week of being careful and wearing goggles and then the enjoyment of 20:20 vision! As I say, I can hardly believe I've had it done! Was the best thing I ever did.”

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Posted 12 years ago

“Very friendly and professional staff who have been reassuring throughout the whole experience. Laser eye treatment has transformed my life. I have been wharing glasses since I was five years of age and it is wonderful to be free of them. I would recomend this treatment to anybody and the fantastic customer service offered by optical express”

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Posted 12 years ago

“I had been contemplating having laser eye surgery for years. I can't believe how easy it has been and the results have been fantastic. Overall very satisfied and would definitely recommend Optical Express.”

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Posted 12 years ago

“I've been spending a fortune on soft contact lenses, and because of shift patterns that are all over the place, most of the time I found my start doing a 5am start or something stupid and I never had time to get my contact lenses in. I ended up paying ?24 a month for lenses that I wore twice (?12 a day). Now I can just get up and not have to worry about doing this and because I can see properly I can get my job done with ease. No more squinting!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews