Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy procedure. No difficuties during or after”

Helpful Report

Posted 11 years ago

“Have been very satisfied from the beginning”

Helpful Report

Posted 11 years ago

“The staff throughout the process have been helpful and friendly, in store and on the telephone. Although there was initial discomfort after the surgery, my eyes are now fine and I am pleased I had the procedure.”

Helpful Report

Posted 11 years ago

“very quick service very helpful staff, overall it great to not have to wear glasses anymore”

Helpful Report

Posted 11 years ago

“Satsfied with results overall however suffered severe pain afterwards for 7 hours. Would have helped to be told to bring pain killers for straight after the op.”

Helpful Report

Posted 11 years ago

“after early dicomort following surgery I have no problems since. Very happy with results so far.”

Helpful Report

Posted 11 years ago

“It has improved my quality of life massively. It is so satifsfying to wake up in the morning and have clear vision. I save so much time in the morning and evenings as now I do not have to put in and take out lenses. The staff at the clinics are great and always helpful and are there to answer questions every step of the way.”

Helpful Report

Posted 11 years ago

“Vision is much better than expected. Aftercare is excellent. Dry eyes some of the time, but it's worth it.”

Helpful Report

Posted 11 years ago

“This treatment change my life in a good way.”

Helpful Report

Posted 11 years ago

“From the initial consultation through to surgery and after care procedures I was looked after by a very competant team. I would not hesitate in having the treatment again, and would recommend to anyone considering eye correction treatment.”

Helpful Report

Posted 11 years ago

“not having to wear glasses and having to take atm least 3 pairs everywhere is fantastic. tyhe the confidence i have now in everything i do, has given me a new lease of life”

Helpful Report

Posted 11 years ago

“I have worn glasses/lenses since primary school. I was very anxious about the procedure but it all went very well. The surgery results are better then I had hoped for. The dryness is settling and night vision slowly improving.”

Helpful Report

Posted 11 years ago

“Very satisfied with results, can now do alot more sports without the need of glasses or worry about contacts. Finally swim without worry about losing a contact.”

Helpful Report

Posted 11 years ago

“Very satisfied, the staff are welcoming and answer any questions that I have had comprehensively.”

Helpful Report

Posted 11 years ago

“Excellent and would do it again. Every member of teams involved from reception to medical staff, fantastic people.”

Helpful Report

Posted 11 years ago

“Happy with the treatment and care I have received. Quite painless which supprised me a bit as I expected to suffer a little more discomfort.I do beleave it will improve quality of my life .thank you”

Helpful Report

Posted 11 years ago

“the surgery was very well performed, everything was explained. the aftercare was good. following on the topup correction has made a big differance.”

Helpful Report

Posted 11 years ago

“It was very good. All the staff were friendly, comforting and very helpful.”

Helpful Report

Posted 11 years ago

“I had Lasek 6 months ago and am only now getting used to not wearing glasses! I didn't have a very high prescription (-1.25) but I did have a stigmatism and needed to wear glasses all day as I'm a teacher. I had "better than 20/20 vision" less than 24 hours after surgery. I have recommended friends and family to Optical Express.”

Helpful Report

Posted 11 years ago

“Love to be without glasses”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews