Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The staff looked after me very well, answerd all questions and after care has been great. The actual surgery was quiet traumatic but quickly forgotten and end result has been well worth it. As time has gone on the dryness has got a lot better. A big thank you to optical express”

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Posted 11 years ago

“Delighted with the outcome of laser surgery and certainly have been very happy with the service delivered by Optical Express. The drawback has always been the cost of the treatment but with the 50% discount that I experienced I was able to undertake the treatment. Keep offering the discounts !”

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Posted 11 years ago

“I was apprehensive about the surgery as I didn't want anything to go wrong with my eyesight. However, at the consultation the staff here were very reassuring and explained everything very well so I went for it and I am not sorry! The surgery was very quick and the staff didn't allow me time to panic about any part of it and I had confidence that they would do a good job. I am very happy with the aftercare and the advice they have given me. I would do this again if I was faced with the same options :) Thank you all”

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Posted 11 years ago

“Laser surgery is the best decision I have ever made. I love being free from wearing glasses. The surgery was easy, not in the least scary as I thought it would be. The staff were very friendly and put me at ease. No regrets whatsoever, except that I wish I had done it sooner!”

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Posted 11 years ago

“i must say i was a bit scared about the whole idea of getting lence replacement but ones i had all my questions anwserd and they talked to me about all the ins and outs about it i felt more comfortable about the whole thing. it was all pain free and had nothing to worry about. they were very freindly and made you feel so comfortable about it all, the after care is very good and they keep an eye on me so to speak.”

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Posted 11 years ago

“prior to surgery and on day of surgery i was made to feel very important . i feel that my appointments after surgery were good also but i did expect a bit more customer service .”

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Posted 11 years ago

“Very satisfied, no problem at all!”

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Posted 11 years ago

“great experience. wish i had done it years ago.”

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Posted 11 years ago

“I have had the most pleasant experience polite helpful staff in all three clinics i visited top marks”

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Posted 11 years ago

“Did not expect my eyes to be as uncomfortable on the day of the surgery but after a sleep it eased considerably and my vision was excellent. I only wish I could have done it years ago.”

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Posted 11 years ago

“My first consulation was very informative and all of the diferrent procedures were explained clearly allowing me to make a good informed decision. On the day of the surgery, I was quite nervous but the staff were very reassuring and the surgery itself was both quick and painless. The follow-up care is excellent and all of the staff have been extremely friendly. I have already recommended Optical Express to my friends and colleagues.”

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Posted 11 years ago

“friendly, efficient service nothing is to much trouble.”

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Posted 11 years ago

“My vision is better than it's ever been. The staff looked after me very well and explained everything well. I'd do it again.”

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Posted 11 years ago

“This is the best thing i have ever done! I wish i had done it sooner. I was very well looked after by the staff, all my questions were answered and i felt very at ease with the operation. I couldnt believe how quick and easy the operation was and how quickly i saw results. I would highly recommend it to my ffriends and family.”

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Posted 11 years ago

“Overall I am very happy with the service and the outcome to this point ( 3 weeks).”

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Posted 11 years ago

“I feel that my vision has significantly improved, i no longer squint to read signposts while driving and feel alot more confident. I would definatley recommend to anyone questioning having this procedure as it improves your whole lifestyle.”

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Posted 11 years ago

“was recommended to you by a friend and best thing I've done in years as it means getting rid of glasses”

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Posted 11 years ago

“The consultation was very useful and comprehensive. It's great that there is financing so you don't have to pay everything in one lump sum. The staff are friendly and helpful and the surgeon was very reassuring. The post op care is great and checkups are useful for any questions and reassurance. Overall a great experience and I would definitely recommend this to my friends and family.”

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Posted 11 years ago

“I am very happy with the surgery and after care service, the information i recieved before the surgery was correct and accurate to what I experienced during and after the surgery.”

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Posted 11 years ago

“very efficient no waiting around and staff are welcoming. My vision is alot better than expected I would definiatly do it again as it was quick and virtually painless and I would recommend friends and family.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews