Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pain was very little for the first 2 days; at its worst on days 3 and 4; gone by day 5. Vision was good ish with one eye by then but the other eye took over 2 weeks to catch up. Thereatfer everything was fine. I can now run, cycle, swim and do judo without any of the problems I previously had by having to wear contacts. Neither do I miss the daily contact lens removal, cleaning and inserting routine.”

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Posted 11 years ago

“No more contacts....my life is so different! Thank you and the customer service and care was outstanding!”

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Posted 11 years ago

“overall could not fault anything. sight is great and so happy with the results. suffer from allergies which is affecting my eyes/ sight slightly but the opticians explained well to me what i can do to help this/ what i can use.”

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Posted 11 years ago

“Family member had surgery and was very happy with the results. After a few weeks of research and browsing the web I decided to have the consultation with Optical Express. The procedure was explained in detail and a detailed breakdown of all the costs provided. Within 24 hours of having the surgery my vision was much better than I'd ever experienced with glasses or contact lenses. Within 1 week vision was better than 20/20. 3 months after surgery perfect vision with no problems at all. Really can't recommend Optical Express enough.”

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Posted 11 years ago

“from the first time I walked in for my consultation I have been very pleased with the service provided. the aftercare is second to none!”

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Posted 11 years ago

“Staff are very friendly and supportive and I would recommend this to anyone.”

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Posted 11 years ago

“Needed glasses for most reading. Apart from a little ghosting I CAN NOW READ ANYTHING!”

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Posted 11 years ago

“Slightly apprehensive about the lens replacement surgey but it turned out to be much less stressful than anticipated. Very impressed with the almost instant improvements to my vision and very impressed with the helpfulness of staff at the Bristol and Cheltenham branches of Optical Express.”

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Posted 11 years ago

“very professional staff, very helpful and answered all questions”

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Posted 11 years ago

“Colours now have new shades and lights are much whiter. Can read my phone for the first time in many years without glasses, likewise my kindle, ipad and computer. So nice to go out without needing to constantly put on and take off my glasses. Has just made lide much easier and more pleasant.”

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Posted 11 years ago

“Best money I have ever spent, the staff were so helpful from the time of my initial consultation, the surgery and aftercare. No question was too silly. I would tell anyone that's thinking of getting to surgery to go fot it. I didn't feel a thing and could see perfectly within hours of the surgery.”

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Posted 11 years ago

“Very impressed by Optical Express. The level of service has been excellent and very professional. My laser eye surgery has surpassed my expectations. Far better than going to the dentist and very quick. I still can't believe that I could see to drive the next day. Amazing!!”

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Posted 11 years ago

“iam looking forward to having my vision, back to how it used to be, everything went to plan and when things hopefully settle down, i will be more than happy. everyone as been really helpfull”

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Posted 11 years ago

“Delighted with the final result - my only criticism is that the pain after the op was MUCH worse than I'd been lead to expect. I didn't feel prepared for it”

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Posted 11 years ago

“very happy with the outcome. would do it again.”

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Posted 11 years ago

“Every thing is so clear and colours are amazing”

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Posted 11 years ago

“All very good, from booking the appointment to post care”

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Posted 11 years ago

“I've just had the first eye operation on Wednesday and already I have fantastic vision and am able to cope with glasses. I look forward to the second eye operation next week to further enhance my vision. The staff were fantastic and the surgery totally painless. I was very nervous when I arrived but was put at ease immediately as you are able to talk to others that have just undergone the surgery. Surgery was over and one with within 15 minutes and the before and aftercare was great. I would highly recommend this surgery.”

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Posted 11 years ago

“Life-changing having worn glasses and contact lenses for 30 years”

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Posted 11 years ago

“have been very well looked after”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews