Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had very dry eyes prior to surgery and therefore struggled to wear contact lernses.The surgery was quick and painless and one of the best decisions I've ever made. thankyou”

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Posted 11 years ago

“Although the first 24 hours is bit difficult, I would recommend LASIK to everyone. Optical Express are excellent, efficient and great at customer service!”

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Posted 11 years ago

“The procedure was very quick and relatively painless. A little pain for around 4 to 5 hours afterwards. By the night of the procedure perfect vision 20:16. It is great to not have to wear contacts anymore and have my eyes feeling much better all the time without contacts on them. Thanks very much”

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Posted 11 years ago

“Amazing results!”

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Posted 11 years ago

“IOL replacement has transformed my life! Have no worries about it, it's worth every penny. Staff have been first class.”

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Posted 11 years ago

“Everything straight forward, no pain from surgery, eyesight fantastic, No problems, will recommend to friends, family and anyone else”

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Posted 11 years ago

“I foud the whole experience with my comfort zone and with excellent suport”

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Posted 11 years ago

“although theres a slight discomfort after surgery for the first 4 hours I have to say it's worth it since I have the freedom of my sight; no longer buying contacts or solution and I dont have to worry about eye infections I've picked up whilst wearing my lenses. Every member of staff involved have been friendly and helpful and even the finance deal I got has been perfect and is affordable.”

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Posted 11 years ago

“From my initial consultation to being discharged, I have always been given the best care, and all of my questions have been answered well and clearly.”

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Posted 11 years ago

“My overall experience was of excellence throughout the whole process. I was made to feel at ease at all times by each and every member of staff who I had contact with. I was not really anxious at any time as I whad total confidence in the surgeon and all the other staff.”

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Posted 11 years ago

“Relatively painless surgical procedure followed by only a few days of discomfort (Lasek). The benefits certainly outweigh any initial discomfort. I am so glad that I chose to have corrective surgery.”

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Posted 11 years ago

“This treatment has made my life so much more conveniant and a lot less hassle. I would recommend this treatment and optical express to anyone. Staff instore have been excellent in every way.”

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Posted 11 years ago

“Very friendly staff and very informative from start to end. Aftercare is excellent. My vision is much better then expected and my recovery was only a couple of days.Very happy that I had the surgery. My vision is better then 20/20. I realy can recomend it to everyone. Thanks to everyone who was involved at Optical Express”

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Posted 11 years ago

“great experience and I will reccomend your services”

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Posted 11 years ago

“I have found my close vision to be perfect since my surgery, and my distance vision is still going through a settling period of which I am getting use to. i am not experiencing any discomfort and am happy with the outcome so far.”

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Posted 11 years ago

“I am delighted with the results of the surgery and it has surpassed all my expectations. My quality of life has improved as I no longer have the hassle of contact lenses and do not experience the dryness that I did whilst wearing contacts. Contact lenses were extremely restrictive due to the short length of time I was able to wear these and laser surgery has resolved this for me. I wish I had gone ahead with the surgery years ago.”

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Posted 11 years ago

“Thank you everyone at optical express for you help and encouragement.”

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Posted 11 years ago

“Unexpected pain overnight but almost full vision by the next morning. I would definitely reccommend it to friends and family!”

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Posted 11 years ago

“a very satisfied customer 100%”

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Posted 11 years ago

“It has transformed my life as I could no longer wear contacts due to severe dry eyes. The surgery was really smooth and I was always put at my ease. The after care has been excellent too and overall I would say very good value for money.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews