Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“daunting surgery but easy pain free and worth every penny”

Helpful Report

Posted 11 years ago

“never knew anybody else who had this procedure but im more than happy and have no regrets”

Helpful Report

Posted 11 years ago

“much easier than i thought it would be. they were very reassuring and set my mind at ease. The discomfort was far less than expected. definately the best thing i have spent my money on and would thoroughly recomend to anyone.”

Helpful Report

Posted 11 years ago

“Im really please but hoping this left eye improves, Im noticing it less as i get used to it but im really hoping I havent spent all this money to have one different from the other. The surgery was really quick and painless and the recovery has been good. I would really recommend it. Im just hoping to end up equal!”

Helpful Report

Posted 11 years ago

“The consultation had been very good, everything had been explained in detail, day of the surgery was very long but it was all worth it, staff was very friendly and supportive, both the Optometrists were very in answering questions and carefully listening to what i had to say and honestly have been very satisfied with their answers and support.”

Helpful Report

Posted 11 years ago

“it is amazing what they can do now with your eyes, the operation was pain free and its nice to have the choice not to wear glasses any more ,just waiting to drive at night now !”

Helpful Report

Posted 11 years ago

“I was worried to begin but was reassured by the staff and surgeon on the day of the surgery. I was explained and advised correctly as to what precautions were to be taken beforehand of the surgery. During the surgery I was comforted and given reassurance everything would be fine and not take long. I am really happy everything worked out and would definately recommend this treatment to all friends and family. Thank you.”

Helpful Report

Posted 11 years ago

“was not expecting the result i have. this make my life much better and alot easier to do every day task. sports, work and every day life has been improved. i have no regrets!”

Helpful Report

Posted 11 years ago

“Been adviced for dry eyes, so will try those things to see if it helps.”

Helpful Report

Posted 11 years ago

“11 weeks on from operation ,everything going to plan according to staff .i had -7 prescription so taking a little longer to fully get full vision all the time but am told this is normal and every thing will be fine.being able to drive next day after operation was brilliant .”

Helpful Report

Posted 11 years ago

“I am just glad to get rid of my reading glasses. The service I received was second to none. Thank you.”

Helpful Report

Posted 11 years ago

“Every aspect of my laser eye treatment was extremely professional and enjoyable. Everything was explained to me fully before, during and after the op. I had no worries during any part of the procedure. I would highly recommend this to my friends and family.”

Helpful Report

Posted 11 years ago

“Really friendly and professional team. I am so happy with everything.”

Helpful Report

Posted 11 years ago

“Amazing I can see without contant lenses and glasses.”

Helpful Report

Posted 11 years ago

“It's hard to believe that a 10 minute procedure has change my whole life by removing my dependence on glasses and contact lenses. Now when I'm driving and the sun comes out I can slip on my sunglasses straight away without swapping over glasses for prescription sunglasses. Such a small thing, but hugely significant to me.”

Helpful Report

Posted 11 years ago

“The staff were all very helpful with answering any and all questions regarding both the surgery and the finacing. The surgery team were also extremely helpful and re-assuring. As everyone else says, I do wish I had done it sooner, as it really is a life changing experience. No more lost glasses, or getting steamed up when going inside in the colder weather. Likely the best money I have ever spent so far.”

Helpful Report

Posted 11 years ago

“It's worth doing if you have bad eyesight. All the staff were very friendly and helpful. Overall very happy with my experience.”

Helpful Report

Posted 11 years ago

“efficient speedy and proffesional”

Helpful Report

Posted 11 years ago

“The staff kept me calm as i was nervous which made the surgery alot better. A few hours after the surgery when i opened my eyes and i was able to see was the happiest moment of my life. Has made my days alot easier awakening and being able to see and im very happy with the outcome.”

Helpful Report

Posted 11 years ago

“All the staff are really helpful and I am made to feel really comfortable when I am in store.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews