Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The Staff are really friendly and it helps that a majority of them have also had the laser eye surgery which is quite comforting. All questions are answered with full explanations which makes it really easy to understand the procedure and what to expect. I would definately reccommend.”

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Posted 11 years ago

“very nice friendly staff overall excellent”

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Posted 11 years ago

“I have enjoyed the freedom I have, not needing my glasses make things much easier.”

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Posted 11 years ago

“i had no real problems and the service was good”

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Posted 11 years ago

“Hopefully soon i would be able to comment more once my eyes are more focused and able to read without using glasses.”

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Posted 11 years ago

“Most of the time I felt reassured and there was always staff available to respond my enquiries. The surgery and recovery were as described.”

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Posted 11 years ago

“im very happy with the outcome. optical express meets up and exceeds all expectations. You cannot fault them on any after care or any of the treatment process.”

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Posted 11 years ago

“I was a little worried on the first day as my eyes were quite irritable after the surgery. However, the following morning everything was amazing and has continued that way ever since. I wouldn't hesitate in recommending anyone to have the surgery.”

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Posted 11 years ago

“has made a big change to my life”

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Posted 11 years ago

“Scared at first. Day of surgery was made much easier by staff making it more relaxing. Surprised how quickly it was all over. The 3 hours following surgery were the worst and very uncomfortable. Once the stinging wore off after that and dry eyes were worst part but releived by tear drops.”

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Posted 11 years ago

“I decided to have RLE surgery as I wanted to be free of reading glasses. I half expected my distance vision, which has always been very good, to become somewhat worse after surgery. In the event it has not been affected and I am ecstatic about that. Optical Express has been terrific, and I believe the only area which is worse than before at present (glare, haloes and starbursts) will improve over months as my brain adapts. Maany thanks to all those involved, and I will certainly highly recommend the RLE procedure in general and OE in particular.”

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Posted 11 years ago

“Best thing ever. Wish I had done it sooner. Had a really good experience. No issues.”

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Posted 11 years ago

“Everything that was explained to me at the start of the process was clear and my recovery has been great, with better than 20:20 vision to show for it. No complaints.”

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Posted 11 years ago

“Really impressed overall. Kept well informed and the surgery went very smoothly. A really positive impact on the quality of my life.”

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Posted 11 years ago

“I am extremely satisfied with the exerience. I had been thinking of having the treatment for the last 10 years but I have always been too scared to actually make an appointment to check the suitability. I approached Optical Express because of a colleague passing me a voucher after she had eye laser surgery. The customer service has been excellent from the very start and all staff has been extremely attentive, helpful and friendly. A minor fear I had, was about being under pressure to get the deposit from me, but I never was under this impression and this is a fundamental point for me as, just like for many other people, feeling that pressure means you feel you are to them just another source of income rather than a person, and this would scare me away. The resullts are excellent and I don't think I could have imagined anything better than this.”

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Posted 11 years ago

“very satisfied with the treatment and would highly recommend it to friends and family. Still trying to get used to just how much i can now see”

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Posted 11 years ago

“very surprised with the positive experience..”

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Posted 11 years ago

“with such a relatively high presription I was advised that my eyesight would be better than glasses and not as good as contact lenses - it seems that have reacted wll to treatment however and can see as good as contact lenses already - with "improvement still to come".”

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Posted 11 years ago

“very bad few hours after the surgery, if a further procedure was needed to 'top up' my vision i probably would not go through with it. But the change is so dramatic i would do it from scratch again”

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Posted 11 years ago

“Whole experience very good. Helpful staff and surgery sucessful.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews