Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I’m really happy with the treatment.”

Helpful Report

Posted 11 years ago

“The experience at White City was very professional despite my nervousness. The first eye operated on was a pain free experience of colours and shapes (interesting). The second eye, I was less aware of and again no pain. The first week after my first eye op. was a little frustrating as the contact lens which had been inserted into my other eye was not coping particularly well. It was a relief to get the second op done from point of view of clarity. Otherwise, I am recovering fine - 4 weeks later.”

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Posted 11 years ago

“as an active person i have now gone from contact lenses to nothing at all. and my vision is now much better after the surgery than when i was a contact lense wearer. there is no pain at all during the procedures, just a little discomfort, but it is all worth it.”

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Posted 11 years ago

“wish i had done it years ago and would recomend it to anyone '”

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Posted 11 years ago

“Quick and easy from day 1”

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Posted 11 years ago

“through out the process from assessment to surgery and aftercare - all staff members that have interacted with me have demonstrated good manners, warmth, information and reassurance when appropriate. I am very happy with the service and I am advising colleagues regarding the service provided - many thanks”

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Posted 11 years ago

“Evertythin was exceptional to pre treatment and after treatment service”

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Posted 11 years ago

“professional service to give me best vision in 30 years”

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Posted 11 years ago

“I have had absolutely no problems following surgery, with good sight levels returning within a couple of hours. In teh month following surgery, my eyesight has remained steadily good, with little discomfort from dry eyes or light sensitivity, unlike some others I know. i would have absolutely no hesitation in recommending the procedure to others based on my experience. i could also not fault the service provided by Optical Express throughout the entire process.”

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Posted 11 years ago

“I thought about having laser surgery a few years ago, but never got round to it. Now that I have, I wish I'd done it years ago. The actual procedure wasn't painful, there was discomfort for the rest of the day after I had it done (watery eyes etc). All staff were friendly and put me at ease and were able to answer any questions I had.”

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Posted 11 years ago

“I have been very impressed with every stage of the procedure from piont of sale through to the aftercare. I look forwed to my eyes healing fully to enjoy the distance vision i require.”

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Posted 11 years ago

“Right from day 1, I have felt well informed and subsequently at ease throughout the whole process. The staff at all levels have been kind, helpful and guenuine. I would highly recommend Laser Eye Surgery with Optical Express to anyone and everyone. I really am kicking myself for having left it so long. Total satisfaction.”

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Posted 11 years ago

“Had done for my 40th Birthday and woke up on the day able to see without aid for the first time in 30 years. Amazing feeling like being reborn. As the vision settled down I went from being blind as a proverbial bat to better than 20/20 eyesight. Well worth the money, over the moon with the results.”

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Posted 11 years ago

“A little aprehensive about the surgery but was made to feel relaxed and safe by all the staff at Optical express. I would have no hesitation in reccomending to friends and family”

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Posted 11 years ago

“was worryed at first about geting lazer eye but with all advice and staff i got it done and havent looked back it is well worth geting it done it has changed my life.”

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Posted 11 years ago

“fast and painless”

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Posted 11 years ago

“Over all it is great”

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Posted 11 years ago

“I am delighted with the after-care received from optical express. Sorry that I didn't have the surgery years ago it has changed a lot of aspects of my life and I am definitely more confident without glasses.”

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Posted 11 years ago

“Overall a great experience, very pleased with the results and the aftercare service. The waiting room for the laser eye surgery was a littel warm and I wasn't made aware that the appointment time given wasn't actually for the surgery and that the surgery could be up to two hours after this appointment time. It is not helpful when arranging transport. Communication could be better, but the actual surgery was fab.”

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Posted 11 years ago

“The process was very well handled, I understood that there was a rasonable possibility that additional correction would be required. The suppport through out the process has been excellent and it is nice to feel listened to when results are not ideal. I found the surgeon to be very good and he set a reasonable set of expectations. The first few hours after the operation were horrid and nothing can really prepare you for it, that is the only downside in the process so far. I would have liked a better outcome, but someone has to fill the less successful stats.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews