Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I would recommend Opticle Express as they provided me with a great customer experience and more importantly good vision.”

Helpful Report

Posted 11 years ago

“Everything was explained fully, all queries and worries answered. The only downside was travelling so far for appointments, especially for the day after check up which was only for a few minutes and travelling Malvern to Bristol for this took alot of time. Overall the care (number of aftercare appointments} was better than expected, the operation was completely painless and I suffered no discomfort at all afterwards. The results are brilliant and I really appreciate not having to think about having glasses with me all lthe time!!”

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Posted 11 years ago

“I am very happy with the whole experience.”

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Posted 11 years ago

“it has changed my life not having to look for my glasses in a morning, for them not to steem up after going out in the cold and when i open the oven! I feel much more confident and better in my self. Would highly recommend anyone having it done.”

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Posted 11 years ago

“Everyone at Optical Express were extremely friendly and helpful and made the experience much easier. Having surgery has changed my life and I would recomend it to anyone!”

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Posted 11 years ago

“Having laser eye surgery with Optical Express has enabled me to have much clearer vision and I am looking forward to getting involved in regular sports that I would have been restricted to in the past.”

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Posted 11 years ago

“Laser eye surgery has completely changed my life and really pleased I did it.”

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Posted 11 years ago

“I can't believe how quick, easy and relatively painless the whole experience has been. The staff at OE hasve all been great and the surgery itself was fine. Aftercare has been brilliant and I now have better eyesight than I ever had before!”

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Posted 11 years ago

“All the releant information was given, so preparation advise was very helpful. There was nothing to worry about as I was taken good care of at all times.”

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Posted 11 years ago

“It was the best decision I've ever made to do this surgery! I couldnt be more happy with my vision now. I would do it over again especialy with such a good specialists and everyone being so nice and understanding. It is worth every penny! ;) I would definatelly recomend optical express to everyone.”

Helpful Report

Posted 11 years ago

“My whole experience has been better than i could have expected. From my very first visit through to the procedure and my follow up appointments i've felt that everyone have been exceptional. The procedure i was nervous beforehand but i was made to feel at such ease and wouldnt hesitate having it done all over again. Thank You Everyone!”

Helpful Report

Posted 11 years ago

“the operation was fine, but within afew minutes, i experienced extreme pain. this lasted for up to 5 hours and needed pain relief. I am experiencing very dry eyes, but this is being managed with regular drops. The eyesight is good and i am pleased with the end product.”

Helpful Report

Posted 11 years ago

“painless, and very pleased that i no longer need glasses but have only had it done one month ago and vision is still blury.”

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Posted 11 years ago

“travelled to london to have surgery was a bit aprehensive at first. But it was painless and the staff were pleasant.”

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Posted 11 years ago

“I was recommended through a friend and it was great! I will recommend more people in the future.”

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Posted 11 years ago

“Excellent care,motivated staff,No queues, excellent eyesight.”

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Posted 11 years ago

“Surgery went exactly as anticipated. Delighted with the results after 31 years of wearing contact lenses.”

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Posted 11 years ago

“cant imagine wearing glasses anymore”

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Posted 11 years ago

“I think its wonderful”

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Posted 11 years ago

“It didnt hurt and the results were instant for me when i went back for my hour check my vision was great i couldnt believe it, i have just had my 4 month check and i have 20-20 vision im so pleased thankyou .”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews