Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“everything has been good they do look after you and take care of you which is the best”

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Posted 12 years ago

“I have been extremely pleased with the service received from Optical Express during my laser surgery 'journey' and am delighted with the results achieved. It's wonderful to get up and go in the morning without having to fumble round for glasses. It's made a big difference to my life. Many thanks.”

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Posted 12 years ago

“The best experience is not steaming up when walking out of the cold into a warm room and not haveing to dry them when it is raining . Driveing with out glasses is by far better”

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Posted 12 years ago

“The best thing I have ever done ..... Hubby had it done a week later. No messing around with contact lenses like I have done for the last 12 years or so. Would definatly recommend. Thank you !!”

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Posted 12 years ago

“the surgery was very quick, which was good. The result is amazing and I cant believe I hesitated in having this amazing procedure done. It has changed my life completely!!! I am much more happy now without wearing glasses i would recommend this to anyone who wears glasses or contact lenses.”

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Posted 12 years ago

“I am so happy that i diceded to to eye laser surgery, now my live change completely to better way, i do not need think about glasses washing and cleaning all the time, on summer time, i do not need wearing glasses anymore, i can wearing sunglasses. Live is much better like new born:)”

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Posted 12 years ago

“Amazing feeling have perfect vision again, no more glasses or contact lenses. The only regret I have is that I wished I had the laser treatment years ago.”

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Posted 12 years ago

“its the best thing i have ever done i would tell anyone to have this done”

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Posted 12 years ago

“Generally a worthwhile experience.”

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Posted 12 years ago

“My experience of laser eye surgery has been very good. The after care is excellent and my only regret is that I didn't do it years ago.”

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Posted 12 years ago

“very happy with the outcome. Made eyesight 100% better”

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Posted 12 years ago

“very good service would do it again well done”

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Posted 12 years ago

“The day of the surgery was comforting with staff helping me keep calm about what I found, a particularly terrifying experience. The proceedure was quick and relatively simple. Since then, I have found the aftercare beneficial.”

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Posted 12 years ago

“Day one I was very nervous however on arrival for treatment my mind was put at ease and I was helped to relax. The staff at the time of treatment were amazing and the aftercare has been equally as good. Overall - Extremely satisfied and would certainly recommend to anyone!”

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Posted 12 years ago

“Initial consultation extremely friendly, reassuring. All staff made me feel confortable and at home, the procedure was explained fully and all questions answered. The surgery was more painful than I expected. There were problems achieving the correct pressure during the flap creation process and several attempts were made before it was achieved. This was quite painful. When the aneasthis wore off I was in quite a lot more pain than I expected. After about 6 hours of rest, the pain subsided. I wasn't expecting to be in as much pain as I was. However my eyesight over the following weeks became extremely sharp and was definitely worth the intial discomfort. It felt to me that I really was seeing the world anew. The experience was both disconcerting, me realising just how bad my vision had been all my life and amazing because of the new level of clarity. I experienced some inflamtaion in the following weeks and was monitored closely by the staff at Vision Express. At all appointments the staff were friendly, reassuring and helpful. I would definitely recommend the surgery to anyone with poor eyesight. I feel that the procedure has changed my life significantly.”

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Posted 12 years ago

“extremely pleased with the improvement of my eyesight. Only concern was how difficult my near sight vision was. would've chosen the monovision option now considering the near sightvision being not as good as you expected. Very happy with the level of care i recieved at optical express, everyone was very welcoming and caring throughout.”

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Posted 12 years ago

“The staff at Optical Express Shaftsbury Avenue were extremely help and I can't sing their praises high enough! They put me at ease and were very friendly, timely and professional. The procedure was done in a matter of minutes and I can't believe how quick the recovery time was. Definitely the best decision I've ever made!”

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Posted 12 years ago

“I think the staff was pleasant, surgery felt a bit rushed, not much emotional support for me, but the result of the surgery outperformed it and therefore I am very happy about it.”

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Posted 12 years ago

“Simple procedure with great follow up appointments”

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Posted 12 years ago

“Very Satisfied with the surgery and all after care that followed, extremely helpful”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews