Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“very efficient in all aspects of the surgery including prior and post op white city also has very attractive and efficient staff”

Helpful Report

Posted 11 years ago

“The procedure on the day was not as uncomforatble as expected, although post surgery pain was worse than anticipated, but lasted for about 10-12 hours, so not unbearable. I could read numberplates on cars as I was taken home, which was great. General discomfort (dryness) lasted about a month, but vision three months on is very good and overall I'm very pleased with the surgery. The staff were exceptional at all times during the surgery and post care check-ups.”

Helpful Report

Posted 11 years ago

“My vision is constently improving and the comfort of my eyes compared to wearing contact lenses previously has improved dramatically. Very pleased that I went ahead with the proceedure and improving results over the coming months. Very happy with the surgery and team at Optical Express and glad I went through with the proceedure.”

Helpful Report

Posted 11 years ago

“I have just had my one year anniversary of having my laser eye surgery and life is great. After years of wearing glasses and contact lenses and swithering over the surgery I can't believe I didn't do it sooner. My vision is perfect and holidays no longer consist of bags of lotions and potions just for my contacts, I travel much lighter and enjoy the freedom I now feel.”

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Posted 11 years ago

“i was unsure about laser eye before my consiltaion. after that i book for the proceedure due to the knowleage and helpfulness of the staff. 5 weeks later i had the laser eye and my life changed, i feel more confident at work and in life and it was the small things i noticed most like when it rained, and my vision is better than before the laser eye. Every after care visit has been great and the service is very high. over all i would say optical express has offered me great service, great resaults and a good price. thank you”

Helpful Report

Posted 11 years ago

“Very happy with the level of care and attention”

Helpful Report

Posted 11 years ago

“Very satisfied with the treatment and qaulity of aftercare”

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Posted 11 years ago

“re correction treatment has worked and everything seems great able to play football wiht ease now and general vision is better even when i had glasses”

Helpful Report

Posted 11 years ago

“Quick, pain-free (some minor discomfort) operation and remarkably quick recovery time with some discomfort during the first 6 or 7 hours. I couldn't believe how little discomfort I had within 24 hours of the op.”

Helpful Report

Posted 11 years ago

“would recommend it as i needed glasses but it has gave me a better life. would do it all again”

Helpful Report

Posted 11 years ago

“I've fancied Laser Correction for years now, but was unsuitable on my first consultation. Thankfully now, I was able to get Wavefront treatment, and the whole process has been fantastic. Ther Surgery and aftercare I have received at the Renfield Street store and in Livingston have been first class. Looking forward to living glasses free when I'mn out and about now.”

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Posted 11 years ago

“it was east and required just a little care afterwards. main issue was taking the jump and of course the money!”

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Posted 11 years ago

“Its a good experience for me.”

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Posted 11 years ago

“Very saisfied with the service and after care provided. I have recived better vision than wearing contacted lenses and I am extremley staisfied however on the day there seemed to be alot of waitng around.”

Helpful Report

Posted 11 years ago

“It is a cliche but laser eye surgery has changed my life!:-) Really easy process, even on the actual day it was seamless. The aftercare and support is excellent - can't fault it. The results have been amazing!!”

Helpful Report

Posted 11 years ago

“Overall i am extremely happy with the service provided by the staff and the overall helpfulness”

Helpful Report

Posted 11 years ago

“Much more painful on first day than i expected. Wish I had brought painkillers to the appointment as i was not able to take them until i got home (40 mins) and could not sleep due to pain. This got better over the week. Have been wearing glasses since i was 3 so the weight off my face is great. But do have trouble with dryness now and have to get more sleep than i did before operation as my eyes are always tired. Have blurry spots if eyes are not rested, still hard looking at words on screens. Overall happy to have vision without glasses (was -6.5 before) but hoping dryness and these side effects will go.”

Helpful Report

Posted 11 years ago

“Pleased with the overall results of my surgery. Glad i did it and have recommended to friends and family.”

Helpful Report

Posted 11 years ago

“Always seen on time, very little discomfort and very helpful friendly staff. Very happy with the results!”

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Posted 11 years ago

“I am extremely satisfied with my eye surgery I am now able to do different sports that I could not before.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews