Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My vision is better than 20/20. I have no need of glasses and can do all the things that for many years have been very difficult. Excellent standard of care, superb results and superb after-care.”

Helpful Report

Posted 11 years ago

“Hi, this is the first time I am writing a review online about a product or a service but i feel I need to share my story with you all. I used to wear glasses and contact lenses since the age of 17. I preffered contact lenses then glasses. I was constantly ordering them online, going for lenses check ups, eye tests and buying solutions. Most frequently I suffered from red eyes from over weraing my lenses. I know that bad as I was always suffereing from dry eyes. My vison was at -4.00 and had remained the same for the last 5 years. I used to find that working long hours in the office wearing contact lenses used to make my eyes even drier because of the environment, I used to hate the fact that when I had to shave my legs I had to wear my glasses in the shower just to see what i was doing. I had to avoid using the pool, jacuzzi and steam room at the gym as the water and chlorine would irrate my eyes. I had to keep my eyes tighly shut on the rides at theme parks and on jet skis on holidays beacuse i was worried about them falling out. Basically I had come to the point in my life when i realised this is effecting my lifestyle. I had to do something about it! I always wanted to get laser surgery done but always had the fear of if something goes wrong. I was told its cheaper abroad but i didnt want to take the risk as its my eyesight. I knew at Optical Express I would be in safe hands. I decided to go for a free consulation at Optical Express. My eyes were suitable for the surgery. I was please that finally i was going to get it fixed. At the time i didnt have the funds to pay upfront for the surgery but I devised a payment plan which suited me and it was interest free which was great. All my aftercare was included and the staff were great. My consultation was in Leicester and my surgery was in Birmingham. I travelled up alone but then had my mum to pick me up. I would recommend that you have someone to take you home as after surgery your vision is very sensitive. You will have to wear sunglasses straight away as your eyes are very sensitive to light. I returned home around 9pm. I decided to have an early night as I had a slight head ache and red eyes. I then woke up the next morning and it was like magic to my eyes. Everything was crystal clear. I couldnt stop staring at everything. It was such a good feeling. My lifestyle started to be more easier as i could enjoy so much more without the worry. The aftercare apoointments went fine and were taken place in my own home town. The optician provided me with drops to keep my eyes moist. My vison is perfect. It has been 2 years since i had it done and its the best thing i ever done and would recommend it to anyone who feels they have been in situations like mine :) Kajal”

Helpful Report

Posted 11 years ago

“The surgery wasn't nice but was painless and over very quickly. Very glad i had it done, as its such a nice feeling not relying on glasses.”

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Posted 11 years ago

“Very happy with all aspects of care and surgery. Thank you.”

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Posted 11 years ago

“This is quite a traumatic and apprehesive proceedure for the patient. I have found Optical Express to be sympathetic, caring, informed and efficient at all stages of the treatment. At no time have I had any doubts as to the benefits I could experience. The reality exceeds those expectations, a truly life changing beneficial proceedure. I would readily recommend this surgery to anyone.”

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Posted 11 years ago

“still waiting for the end result,but my eyesight is much better than before Hopefully with some tweecking this can be achieved. The staff have always been very helpful and accomodating.”

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Posted 11 years ago

“Operation quick and painfree, afterwards (understandbly) eyes were very sore. Took it easy on day of operation and paracetomol eased the pain. So nice to be able to cycle without glasses and go for a run without having to put in contact lenses prior. Also my glasses were thick and ugly and have more confidence in the way I look, happier in myself.”

Helpful Report

Posted 11 years ago

“Surgery is uncomfortable but not painful, and only lasts for a short time. My vision is amazing so the end result is definitely worth it.”

Helpful Report

Posted 11 years ago

“Good experience overall. The only reason i was prepared for the discomfort after the procedure was by talking to friends who'd had the procedure. This could have been more emphasised. I would not recommend anyone travelling home on their own. Good and friendly after care.”

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Posted 11 years ago

“I am very pleased with the results and do not need to wear my glasses at all now.”

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Posted 11 years ago

“I cannot believe that it was so quick and painless. I walked in to the clinic at 1055 and having had the pre-tests, went straight in to the surgery room. In less than 10 minutes the surgery was complete. There was no pain just some slight discomfort and I walked out of the clinic at 1155. I spent the rest of the day in bed with my eyes closed as per the instructions from the clinic and when I went back the following day I had 20/20 vision in both eyes. The staff were very professional and the aftercare has been superb. I would recommend this to anyone thinking of having laser eye surgery.”

Helpful Report

Posted 11 years ago

“makes my everyday eyesight much easier to handle, no contact lenses to contend with. No tired eyes when contact kenses begin to dry up, perfect distance vision.”

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Posted 11 years ago

“would recomend it to everyone”

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Posted 11 years ago

“Initially I was very apprehensive about having the surgery carried out, but it was very straight forward and a lot less intrusive than I expected.”

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Posted 11 years ago

“When having the surgery the staff were very pleasant and calming. Made me feel at ease throughout as they spoke me through each part of the procedure. I was surprised at how quickly the procedure took. After care has been fantastic and I am now enjoying a better life by having my eyes done. Would recommend to anyone.”

Helpful Report

Posted 11 years ago

“I had RLE surgery late March / early April, it was totally painless and amazingly quick. All the staff at Westfield were friendly and professional and put me completely at my ease. Having been very short sighted - I'd worn glasses / contacts since I was 5 - I'm still getting used to being able to see when I open my eyes first thing in the morning or get up in the night to go to the loo.”

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Posted 11 years ago

“I am happy with the results following surgery. My vision is better than expected with little/no discomfort. Would recommend to all.”

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Posted 11 years ago

“the procedure has improved my quality of life. being keen on bird watching and driving it has made my life much more enjoyable. there is a saying that "some people know the cost of everthing and the value of nothing". this have proved to me that i now know "the true value of good sight". I would definitely recomend the procedure to anyone i know and indeed have already done so to several people. The procedure was painless and the after care excellent. Money truly well spent.”

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Posted 11 years ago

“had wonderful and helpful consultation, which put my nerves at rest and then had a fantastic surgon who was very comforting and put all the rest of my worries at rest. now have excellent vision”

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Posted 11 years ago

“Right from agreeing the finance package through to experiencing surgery and aftercare the whole experience has been designed to make it an easy and straightforward experience. I was nervous initially about doing anything with my body and this took the anxiety away. All staff were vrey helpful and explained the processes in detail. The surgeon made me feel very at ease and was extremely accurate in the after response. (I was told to go out to eat around 4 hous after the surgery and my eyes stopped running directly before that!) The fact that I was able to get back to work the next day was very good and also to experience an immediate improvement in sight the next day was amazing!”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews