Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were knowledgable during the pre-treatment phase and everything was clearly explained. The surgeon described the procedure and the immediate aftercare was excellent. The follow up appointments have been efficient”

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Posted 11 years ago

“looked after and explained everything very well.”

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Posted 11 years ago

“I am very satificed having this done all without fuss and was able to work as normal.”

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Posted 11 years ago

“from the beginning my experience with you has been helpful to me and i feel my future life will be greatly improved. thank you very much the liverpool staff do you proud”

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Posted 11 years ago

“I feell I have been kept informed from the moment I had my Lasek and staff were only a phone call away if I required any assistance. Very pleased with the aftercare so far, staff take time to explain and advise on all aspects of procedures and aftercare.”

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Posted 11 years ago

“I had to get laser eye surgery for my career, if not i doubt i would have done it. It has really been the best decision i have ever made and has changed my life completely. I was surprised at how little pain I felt throughout the operation and after, I expected much worse. I could not recommend Optical Express highly enough, I have experienced friendly and helpful service throughout the whole process.”

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Posted 11 years ago

“Wish I'd had it done years ago!!”

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Posted 11 years ago

“The whole experience has been much less stressful than I expected. The care at the hospital was very good and all my questions were answered. Aftercare at York has been excellent.”

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Posted 11 years ago

“professional service, great follow up and friendly staff. would and have recomend to friends and family. would almost say a life changing experience.”

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Posted 11 years ago

“At first I was a bit worried about having it done. I spoke with lots of people and read up on it and I now know its the best thing I have ever done. I can see my lovely granchildren and there little face now. I was suprised that the surgery was entirely pain free and I would do it all over again if I had to. Everyone was so kind and sympathic and very friendly. I was also surprised how good I could see from the very first day.”

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Posted 11 years ago

“After having the surgery, the staff at Optical Express have always been very friendly, helpful and informative. Usually seen very quickly.”

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Posted 11 years ago

“Considered laser surgery for a long time and it was the best thing I've ever done.”

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Posted 11 years ago

“The experience has been very good. I now have very good eyesight and my quality of life has improved”

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Posted 11 years ago

“Always helpful and caring. Answers all questions and reassuring at every step”

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Posted 11 years ago

“Not much more to add. Excellent service.”

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Posted 11 years ago

“On the day of procedure i was very scared and didnt know what to expect. Everything went fine and immediately i could see but it was a bit blury. On the way home my eyes started to get very sore and watery and i couldnt open my eyes at all. When i got home i tried to go to sleep but it was so sore and felt like that feeling when you chop onions but 100 times worse so i couldnt sleep. I had some paracetamol and eventually fell asleep for a couple of hours. When i woke up the pain had gone and i could see perfectly! Ever since my treatment for the first month or so i couldnt touch my eyes had to be careful in the bath/shower but now i can see perfectly better than 2020 vision and i am very glad i got it done. Definitely worth the little bit of pain!”

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Posted 11 years ago

“excellent customer care, answered every query and reassured me.”

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Posted 11 years ago

“I have no problem with dry eyes or pain after the procedure at all,everything turned out perfectly for me, i guess i am a lucky one. First month I have a bit of halos but after 3 months everything is clear and halos no longer there.”

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Posted 11 years ago

“The surgery was not at all painful howeverv the wwiting time on the day of the surgery was fairly long”

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Posted 11 years ago

“No problems atall, great customer care”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews