Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Great care and attention at all times”

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Posted 11 years ago

“would recommend, life changing”

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Posted 11 years ago

“satisfactory”

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Posted 11 years ago

“the whole experience has been worthwhile doing. i have had a lot less discomford that anticipated. The next day my vision was perfect and was able to drive!!”

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Posted 11 years ago

“Very pleased with all the staff except I didn't find the surgeon very friendly, nor did he explain anything very well. My eyes seem to be healing well although they have not fully reached their potential yet so I still have to wait and see before I comment on how satisfied I am with the surgery itself.”

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Posted 11 years ago

“I have been treated patiently by all staff during my visits to Optical Express who have made feel comfortable and welcome”

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Posted 11 years ago

“like to thank everybody at optical express best decision i have ever made ;;;excellent service and care after surgery”

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Posted 11 years ago

“Have been thinking about laser eye surgery for the past few years. A friend had it done at Optical Express and said how amazing it was to not have to wear glasses anymore. Finally I decided to have the consultation to see if I could have it done. Now I am glasses and contact lens free and so happy I decided to have the treatment”

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Posted 11 years ago

“words can not say,..plus I am dyislexic like to say Thank you im very happy.”

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Posted 11 years ago

“I genuinely wish I'd had surgery a long time ago. The service and care has been excellent. the only minor criticizm would be that I did not feel I was prepared for the pain post surgery, I was told it would be slight and it certainly was not! But passed in hours and more than happy now.”

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Posted 11 years ago

“I am glad i chose to have this procedure done it was totaly pain free and the treatment involved was carried out so profesional all staff were so nice and made you feel relaxed and comfortable from start to finish.Would definately recommend this to everyone who wears glasses.”

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Posted 11 years ago

“good experience very pleased with my sight now, and less painful than i expected, it has made a big difference to my life. all the staff were very helpful and looked after me very well.”

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Posted 11 years ago

“Very happy I had the treatment and all my questions have been answered. On the day i was nervious and could have done with a bit more of an explanation of what was going to happen but overall i have been very impressed by the quality of care. I am very pleased to finally be rid of my galsses and lenses. Life changing!”

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Posted 11 years ago

“Overall very very good. I would reccomend it and have it done again if I had to.”

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Posted 11 years ago

“was nice experience and i was happy to see without glasses”

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Posted 11 years ago

“Since having laser eye surgery i have had better vision and it has helped alot not having to wear glasses or contact lenses it has been worth while and i wish i had got it done several years ago. I would recommend it to anyone who is thinking about as Optical Express look after you during and after the surgery.”

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Posted 11 years ago

“would reconmend to others. quick and straight forward. explained all with very good conmunication with all staff”

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Posted 11 years ago

“good service”

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Posted 11 years ago

“No regrets,at all”

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Posted 11 years ago

“I had worn glasses since thwe age of 4. My old optician advised me many years ago that they did not think that laser surgery would be of benefiit to me. I genuinely beleve that high street opticians have a vested interest in dissuading people frrom undertaking laser surgery as they will experience a loss of revenue from contact lenses and glasses. As a result, I did not enquire about laser sugery until 6 weeks ago. Although a little hesitant, I cired when I found out that laser surgery was possible for me and that it might mean that I would be able to see properly. I immediately set about sorting out how I would pay for it. I now have good eyesight and do not need glasses. I am over the moon and would not hesitate recommending the procedure to anyone.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews