Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I could not see at all without glasses - was -6.5 left eye.”

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Posted 12 years ago

“I've always wanted to have laser surgery, even though it did scare me at first. Optical Express were very helpful throughout the process leading to the surgery and after, which is really needed when dealing with something as senstive as your eyes. I would recommend Optical Express to family and friends.”

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Posted 12 years ago

“I have had laser eye surgery for the third time and have been very pleased with the level of care I received. The staff have all been very helpful, attentive and friendly and made the experience much more bareable! Thank you!”

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Posted 12 years ago

“I have to say, the procedure was amazing. I had LASIK, with the CustomWaveview treatment and the microkeratome flap creation. The surgury took less than 10 mintes and I could see well enough to walk home moments later. I had absolutely no pain until I came to use the anti-inflammatory eye drops for the first time, which stung just a little, presumably because the flap was still "fresh". The aftercare is excellent and I'm very glad I did it!”

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Posted 12 years ago

“Friendly staff made me really relax and the laser treatment was painless! I would recommend it to anyone "Go for it".”

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Posted 12 years ago

“It all went very well and i am pleased with the service and outcome . For me it was the right decision to have laser treatment as i need to work on site in a very dusty and changing enviromennt . so no more glasses for me at least not at work . thanx to all staff for the welcoming and professional service”

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Posted 12 years ago

“My perscription was 4.75 and I honestly thought, after wearing glasses 24 years, I would never be able to have laser eye surgery. I finally had it at the age of 25 (wore glasses since i was 3) and I can honestly say it is the best thing I have ever done. The staff are so helpful and reassuring, the Harley Street staff were exception and the whole procedure has been so easy and care free. Absolutely over the moon that I am now free from glasses and uncomfortable contact lenses. Only wish I had done it sooner.”

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Posted 12 years ago

“USED TO WEAR CONTACT LENSES AND GLASSES BUT FOUND GLASSES MISTED UP IN WINTER AND WERE UNCOMFORTABLE DURING HOT WEATHER, CONTACT LENSES WERE DRYIMG MY EYES OUT TOO MMUCH SO HAD SURGERY AND HAVE NEVER LOOKED BACK”

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Posted 12 years ago

“Very much satisfied with the results, more confident in the outdoors , it feels that I never wore glasses before.”

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Posted 12 years ago

“I love waking up and not having to worry about putting contacts in! If I had to id do it all over agian...best thing ive done!”

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Posted 12 years ago

“Nothing to worry about and all was perfect.”

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Posted 12 years ago

“I was very pleased with the outcome of having surgery but what pleased me even more was the preparation and care received prior and after surgery, superb service, it made the experience so much easier.”

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Posted 12 years ago

“Life changing and confident building and total value for money”

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Posted 12 years ago

“1st class”

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Posted 12 years ago

“The consultation process and tests were extremely well organised, staff welcoming and re-assuring. Very informative about the procedure and explained all the different processes indepthly. The day of the surgery, all staff were great, friendly professional, reassuring and made me feel comfortable throughout. The follow-up appointments, have been excellent, again all staff professional, friendly and extremely thorough throughout the check up process.”

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Posted 12 years ago

“I can see clearly now the glasses have gone i can see all obstacles in my way............ : )”

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Posted 12 years ago

“Amazing service, thorough checks, wonderful staff. Well worth it. For 5 mins of a challenging experience in the actual procedure, (although the staff in the theatre were excellent) the fantastic lifetime outcome is well worth it.”

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Posted 12 years ago

“i was very pleased with the surgery and everything since. thank you very much.”

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Posted 12 years ago

“In the clinic everyone were what I call rock stars. Service is spotless, Chris is outstanding.”

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Posted 12 years ago

“I am very pleased with the laser surgery, i must admit i was very nervous but to be honest i had nothing to worry about. The staff at Optical Express were extremely helpful and friendly and when i met the surgeon before the laser treatment he put my mind at rest as he was extremely nice and went through the whole procedure. I am so pleased with the outcome and it's amazing to have 20/20 vision. I would definately recommend this to others. in fact i have already recommended it to my brother.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews