Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the day of procedure i was very scared and didnt know what to expect. Everything went fine and immediately i could see but it was a bit blury. On the way home my eyes started to get very sore and watery and i couldnt open my eyes at all. When i got home i tried to go to sleep but it was so sore and felt like that feeling when you chop onions but 100 times worse so i couldnt sleep. I had some paracetamol and eventually fell asleep for a couple of hours. When i woke up the pain had gone and i could see perfectly! Ever since my treatment for the first month or so i couldnt touch my eyes had to be careful in the bath/shower but now i can see perfectly better than 2020 vision and i am very glad i got it done. Definitely worth the little bit of pain!”

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Posted 11 years ago

“Not much more to add. Excellent service.”

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Posted 11 years ago

“Always helpful and caring. Answers all questions and reassuring at every step”

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Posted 11 years ago

“The experience has been very good. I now have very good eyesight and my quality of life has improved”

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Posted 11 years ago

“Considered laser surgery for a long time and it was the best thing I've ever done.”

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Posted 11 years ago

“After having the surgery, the staff at Optical Express have always been very friendly, helpful and informative. Usually seen very quickly.”

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Posted 11 years ago

“At first I was a bit worried about having it done. I spoke with lots of people and read up on it and I now know its the best thing I have ever done. I can see my lovely granchildren and there little face now. I was suprised that the surgery was entirely pain free and I would do it all over again if I had to. Everyone was so kind and sympathic and very friendly. I was also surprised how good I could see from the very first day.”

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Posted 11 years ago

“The whole experience has been smooth professional and friendly from initial consultation through surgery and to the all important aftercare.”

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Posted 11 years ago

“The level of care has been brilliant, thorough and professional. Any queries were quickly answered putting my mind at rest. The whole experience has been excellent from start to finish.”

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Posted 11 years ago

“Very pleased with my eyesight. The staff have been exceptional in every way and I thank them very much.”

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Posted 11 years ago

“Improvement noticed from day one. Everyone was so supportive and caring. Made me feel at ease from the very first moment”

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Posted 11 years ago

“i would recomment tofriends as very straight forward , with no stress or pain.”

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Posted 11 years ago

“verry well looked after, thought my sight would have been a bit better close up, I knew it woulden't be perfict but am a bit disipointed how bad my close vision is. all staff were verry good and I was made fully aware that this may be the outcome so no complaint just a bit disipointed that my eyesite is not better than it is. on the plus side I can see 10 times better than before and have had a pain free and verry profetional experance the only fault is in my expectation not the procedure. Thank you.”

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Posted 11 years ago

“would definately receommend to freinds , the operation was painless and superb after care .”

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Posted 11 years ago

“wish i had it sooner”

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Posted 11 years ago

“I never felt safe driving in darkness before and the customvue intralase treatment has completely changed my driving experience, it has completely removed the halos and completely changed my life. I can happily say that this was one of the best decisions I have made, and wouldnt hesitate making the same decision again. I can would happily reccomend the treatment to anyone exploring the option of laser surgery.”

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Posted 11 years ago

“Very satisfied. Efficient service.”

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Posted 11 years ago

“Overall extremely satisfied with the whole package. Always kept well informed by friendly knowledgeable staff. Surgey was daunting but all concerns were dealt with by the surgeon giving me confidence in the proceedure. Aftercare has been fantastic.”

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Posted 11 years ago

“The pre-consultation went very smoothly and so did the laser treatment. The aftercare took me by surprise as the first few days were quite uncomfortable due to debris being under the contact lenses. After getting used to the different eye drops my sight is slowly on the mend, although still hazey, I'm assured that they will continue to improve.”

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Posted 11 years ago

“From the moment after the op my vision was much sharper, It was probably the best feeling ever being able to see without glasses. Minus the obvious discomfort the night after the operation, the experience was well worth it and the fact my vision has improved has still yet to sink in even after a month.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews