Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly with the operation but ended up overusing screens and pushing myself a bit too far several days after surgery. This resulted in headaches but once I had change my lifestyle cutting down on screens somewhat the headaches dissapeared. My vision is excellent, and one month on I am very pleased.”

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Posted 11 years ago

“So suprised at the results. I am a very keen sportwomen and being able to play squash without glasses and see properly on my bike is life changing! I would 100% recommend laser eye surgery.”

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Posted 11 years ago

“All the staff in Optical Express in Reading have truly made the experience a wonderful one - always helpful and attentive no matter what the situation at hand. All questions answered and I was given the best advice and service that I could be given regarding my Laser Eye Surgery. I'd recommend anyone looking to get Laser Eye Surgery to make Optical Express their first choice!”

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Posted 11 years ago

“From start to finish everyone that I have seen has been excellent and more than helpful. Would highly recommend Optical Express to friends and family.”

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Posted 11 years ago

“The first 6 weeks were slightly worrying as the vision fluctuated and my eyes were very dry, but now after 12 weeks the results are perfect and I'm so happy with result. The quality and enhanchment of my vision is like seeing everything in HD!”

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Posted 11 years ago

“I did not experience any pain at the time of the procedure, dont hesitate”

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Posted 11 years ago

“life changing, excellent would recommend it to anyone no hesitation”

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Posted 11 years ago

“I have been looking to get laser surgery for some time (over 5 years) but the time was never right. I also didn't think it was going to be affordable. By going for a free consultation in Brighton, this changed everything. I signed up based on the recommendations from friends and family, the potential for such incredible vision and also the affordability. Thank you OE”

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Posted 11 years ago

“i have had a friendly helpful service with everyonr going out their way to make sure i am comfortable and happy every step of the way. completely happy”

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Posted 11 years ago

“every body hase been helpful and look after me and made it easy and relaxing i have had nothing to worry about my eye site is amazing.THANKS TO EVERY ONE”

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Posted 11 years ago

“Despite suffering a lot of pain from the LASEK surgery, it has been more than worth it. My vision is fantastic, and the service I've received from the staff in Manchester has been first class. I can't recommend Optical Express enough.”

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Posted 11 years ago

“I think I was sold on it from the moment I finished my initial assesment and it has lived up to everything I believed it would be. It has quite litterally changed my life. The procedure itself is painless and although the few hours afterards was a little painfull for me, it was worth evrything as five hours later I was sat in a coffee shop in Covent Garden able to see. Thank you!!!”

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Posted 11 years ago

“This is my 3rd time with laser eye surgery - very satisfied - hoping once the dry eye problem clears up my vision will be as good as the first eye - eyesight in the eye done 4 years ago still perfect.”

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Posted 11 years ago

“Exceptional service and after care”

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Posted 11 years ago

“Shortly after Lasik I started becoming short-sighted again, and over a few years check-ups Nick advised me having Lasek on one eye only. Went for it, it was the best advice ever, thank you, Nick!”

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Posted 11 years ago

“Arrived on the day a little bit nervous as you would be, but after speaking with the surgeon before treatment (funny, smart & comforting bloke) I was ready to go in and through the whole procedure he was chatting to me and making me laugh. A quick, painless procedure & after a 2 hour nap I was watching the football that evening with perfect vision and no irritation. Attended the post op appointment the next morning to which I was told my eyes looked as though they hadn't been touched, and that I had achieved the best results the surgery can offer. 2 days later and my vision is clearer than when I was wearing lenses, and improving by the hour. Best decision I have ever made - go and find out for yourself.”

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Posted 11 years ago

“I am very happy with my decision to get laser eye surgery. I was quite nervous after booking it initially, however these were just pre-op nerves. Everything went very smoothly and the recovery was very quick. I was so amazed that within 5 hours of my surgery I could see clearly and didn't experience any other soreness etc. I LOVE not having to wear glasses anymore! My vision is fantastic now.”

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Posted 11 years ago

“Very impressed with the care Optical Express offered and the surgeon's level of skill. I am feeling very satisfied with my decision to go ahead with the procedure as it has now freed me with the need to wear glasses. The cost was a little on the high side, but worth it, considering that it hasn't compromised on my health. Some experience of dry eye, but hopefully this will go away.”

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Posted 11 years ago

“It was fantastic experience, everyone was so helpful - the consultations were informative, the staff are very knowledgeable - I was nervous but I had no need to be - the procedure for lense replacement was painfree - your surgeons were fantastic - the recovery was easy - no adverse affects - no pain - and its been a great.”

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Posted 11 years ago

“Life changing no pressure to remember glasses and where they are and being free of them. Delighted to have gone through the procedure and the staff have been excellent.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews