Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Laser eye surgery was 100 times better than I ever expected it to be. Many friends have had the surgery and sang it's praises, but I was unsure it was the option for me. I'm so glad I had the surgery done, my vision is amazing, my biggest problem was glare and night time driving, this is constantly improving. My vision is perfect! I couldn't be more pleased! Thanks! :)”

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Posted 12 years ago

“I am very satisfied with the result of the surgery. It was a bit scary to do it and painfull afterwards, but worth doing. I am now feeling like I have never had glasses in my life. It is great.”

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Posted 12 years ago

“I am wearing glasses for more than 20 years. It is quite amazing when you feel that you don't have to wear glasses any more. The whole journey is like a magic, definitely encourage other to go for it.”

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Posted 12 years ago

“Before Lasek surgery I was dependant on glasses and contact lenses. Waking up each day and being able to see clearly straight away has been an amazing experience. My quality of life is now so much better. The customer service and aftercare at Optical Express has been second to none. I would readily recommend Laser eye surgery with Optical Express.”

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Posted 12 years ago

“I was very nervouse about the procedure, however everyone was very reassuring. It was extremely painful the day of the operation, but calmed down in the evening. I went back to Optical Express many times after the procedure for reassurance. I was made to feel very welcome and I was reassured by the staff. They did not mind me making extrra appointments, which I was very grateful about.”

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Posted 12 years ago

“Never found glasses comfortable and had extremely dry eyes when wearing contacts. Now I wake up with perfect vision and never have the clouding over from contacts, and dont need to rub my eyes. Has made a massive difference to my life and I am a happier person because of it. Best decision ever made!”

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Posted 12 years ago

“A very professional service, fantastic results and excellent aftercare. A fantastic service and result which will be recommended to others.”

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Posted 12 years ago

“Overall pretty good, looked after well, since my first surgery last April up to now”

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Posted 12 years ago

“My quality of life has improved after surgery.I feel more independent now.My confidence has improved.Its a new world for me now.”

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Posted 12 years ago

“I was a bit scared and nervous the day of the surgery. Due to medical reasons, I was told by the doctor that I was borderline and they may not be able to do the surgery until he did further checks. I was pleased that he double check and carried out the extra checks for me. He was given the go ahead to perform the surgery. I was very nervous during the surgery. Luckily, it was quite quick. I followed the aftercare advise and so far I have been very satisfied with the results and how my eyes have healed. Today, my vision was a bit blurred and I called Optical Express. They quicky fit me in to check that nothing was wrong with my eyes. They have confirmed that my eyes were just a bit dry and should continue using the drops more frequently. They have booked another follow up appointment in 6 weeks.”

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Posted 12 years ago

“I found my experience with Optical Express to be a happy one, my vision is getting better by the week, and i'm very pleased with the outcome. I would recommend them to my friends.”

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Posted 12 years ago

“Taken through the whole procedur very competently and professionally by all staff. No dicomfort whatsoever during the procedure. Instantly amazed at the result - could read right away. Short sleep after got home and no analgesia requird. Initial issues with night distance vision but had been made aware of these beforehand and was not over concerned. These have improved constantly and main issue at present is dry eyes but this also getting better. A greatly beneficial experience, supported by great staff. I recommend to everyone.”

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Posted 12 years ago

“very happy with my new vesion”

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Posted 12 years ago

“I had lasik eye surgery and now no longer have to wear corrective lenses or glasses. The procedure was a little uncomfortable and the first week was a little trying but that was the be expected and at this point (1 month later) I can say I regret nothing. My vision is clearer than when I used to wear glasses and my eyes are pretty much back to normal. Basically... I'm happy with my experience”

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Posted 12 years ago

“it was fast, non paynfull sergery.could see straight after. and now after 1 month i can not even remember about feelling veraing contact lenses or glases.”

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Posted 12 years ago

“I would and have definietly recommend Optical Express to other family and friends, i have been very happy with the overall aftercare post surgey and i would definitly be sending more patients your way!”

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Posted 12 years ago

“I could tell that things were going well from the second I stood up from the laser surgery. My eyesight (although a little hazy and light sensitive) was already very very good! I had expected a lot of healing to be necessary before I saw the improvements. By the time I did my 24-hour checkup, I was reading the bottom lines on the eye charts! Today, at my 1 month checkup - I've got 2 lines better than 20/20 vision (20/10)! 1 bit of advice... always get someone to drive you home from the surgery. I got the train home from London, and the light sensitivity and tears made it an uncomfortable journey (sitting in a car with your eyes closed would be much better)... but after just a few hours nap, my eyes were generally quite comfortable. After 2 days, they were completely comfortable. and after a month, they're almost fully healed.”

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Posted 12 years ago

“Best decision i have made. absolutely priceless. has changed my life forever!”

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Posted 12 years ago

“Apart from some slight discomfort on the evening of the surgery it has been both pain and hassle free and I now have great vision that has made a huge difference to my everyday life. I have had a great experience at the store and with all of the staff I have encountered. I'm very glad that I had the surgery done.”

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Posted 12 years ago

“i had lazer eye surgery 2 years ago this month and i have never looked back. It has changed my life so much for the better. Beforehand i got to the stage i was dependent on my glasses for everything and still have difficulty reading small print (telephone directory etc) I no longer need glasses at all which is absolutely amazing. The professional attitude from all Optical Express staff has been fantastic and i never had any worries with regards approaching them for advice etc. Thank you for a great experience. Ann (Bangor)”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews