Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“So far, so good, and looking forward to further improvements. Very courteous and polite staff, very reassuring and attentive optician.”

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Posted 12 years ago

“Apart from having to deal with my long sightedness the experence of the outside world has improved beyond my expectations. I now realise what I have been missing for all these years.”

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Posted 12 years ago

“From start to finish I have recieved a high leval of care. Very informative and helpful throughout. My vision is perfect and it has been a great pleasure to not have to mess about with contact lenses.”

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Posted 12 years ago

“can't believe how it has changed my life told everyone how wonderful it is to be free from glasses and lenses”

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Posted 12 years ago

“clear vision, better than before”

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Posted 12 years ago

“I wanted to laser vision correction as playing with m,y children was difficult. That is my glasses would get knocked off by my boisturos boys. Now I don't have that problem. I can see great! So happy with everything!”

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Posted 12 years ago

“great experience through out my treatment and after care. great throughout.”

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Posted 12 years ago

“Best money I had ever spend”

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Posted 12 years ago

“from the first time i walked in the service was good and my eye sight continue to improve every day”

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Posted 12 years ago

“overall fantastic, couldn't be happier with the result.”

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Posted 12 years ago

“Overall I am very satisfied with my vision and glad I took the plunge! Optical express staff were very friendly and made me feel comfortable.”

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Posted 12 years ago

“From day one of my consultation to my treatment and aftercare I have been more than satisfied. Staff have been most helpful in every way appointments have been dealt with on time and very efficiently. Have to say I am delighted with the results and wish I had had the treatment much sooner. So nice not to have to wear glasses anymore. Many thanks.”

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Posted 12 years ago

“Should of done it years ago... Best 1400 ive ever spent... x”

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Posted 12 years ago

“Worth doing it, simply just to not have glasses. I feel I can do so much more now I don't have to worry about knocking them or breaking them!”

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Posted 12 years ago

“apart from some miscommunication and general paperwork mishaps at the beginning of the experience, i have been very satisfied with the level of care and general treatment and optical express... the surgeon was amazing!”

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Posted 12 years ago

“I was nervous before the surgery but it was done quickly and professionally. I was amazed at how much I could see after 4 hours, even though it was a little blurry. Within 24 hours I had perfect vision. After 2 months the glares and halos were going away. I had a slilght bit of scar tissue on my left eye that I could see in certain lights but after 3 months this went away. I now have great vision and am enjoying life without glasses or contact - great for badminton and swimming. Best decision I ever made and would recommend it to anyone.”

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Posted 12 years ago

“Having laser surgery has improved the quality of my life greatly, I am now able to get up and go without having to remember to take my glasses, I no longer need to bother with contact lenses when playing sport or out on a sunny day to be able to wear sunglasses, and just to be able to see the world with such clarity with my natural vision is incredible. All this for just a few minutes on the operating table where the only discomfort was a little pressure on the eye, but no pain at all. The staff at Optical Express are very attentive and responsive to their patients. You can only appreciate the joys of the results once you've done it, so I highly recommend laser treatment at Optical Express to anyone who is missing out on life due to poor vision.”

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Posted 12 years ago

“Laser has really made an improvment to my lifestyle. i would highly recconmend it to others think of havinf it done.”

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Posted 12 years ago

“I am very happy with my experience and would recommend it to anyone who was thinking of getting laser eye. Makes things a lot simpler not having to worry about contacts or glasses.”

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Posted 12 years ago

“The staff were very helpfull and level of service was excellent every visit.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews