Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Obviously any to do with surgery on your eyes is worrisome , but the staff did their best to keep it to a minimum.”

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Posted 11 years ago

“I was scared of eye surgery, but it wasn't as bad as I thought it was going to be! It was very quick, and staff have been on hand to answer any worries or questions.”

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Posted 11 years ago

“Prior to laser surgery I had eye strain and blurred vision, which prohibited me from doing things I used to enjoy such as swimming. The procedure itself was painless and I could see clearly within a couple of days. My vision is now better than 20/20 - I feel young and free again!”

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Posted 11 years ago

“I was sceptical at first but having had the surgery I only wish I had done it much earlier. Having worn glasses for the vast majority of my life I am still adjusting to life without them but the freedom of not having glasses is such a relief.”

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Posted 11 years ago

“having wore glasses for the 20 years the experiance of finally being able to see unassisted is beyond words or compare”

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Posted 11 years ago

“Since having Laser Vision Correction by Optical Express, I can enjoy active sports far more by taking advantage of all five senses. My vision is fantastic and after 30 years of wearing glasses, I couldn't be more delighted.”

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Posted 11 years ago

“very quick and quick recovery very very satisfied with the out come of my vision better than 20/20 so cant get better than that,staff was fantastic thankyou”

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Posted 11 years ago

“Apart from pain first day and mild discomfort first ten days or so I am very pleased with my vision and would definitely recommend it.”

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Posted 11 years ago

“overall my eyes are vastly improved for distance.”

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Posted 11 years ago

“very very happy and not having to wear any more glasses”

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Posted 11 years ago

“From start to finishe Optical Express have been nothing but professional, staff are great and have looked after me very well.”

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Posted 11 years ago

“I had laser eye surgery last January. Im satisfied of the result. Thank you very much”

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Posted 11 years ago

“Im defenetly recomend aspecially for people with have more then -/ 3 or more it will be like miricle, I have before laser astygmatyzm and nnow its 98% gone and it was good expiercience:)”

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Posted 11 years ago

“After my son Graeme had laser eye with Optical Express 4 years ago he has been telling me to consider doing the same. I have finally took the plunge and went ahead on 8th January 13, I now wish I had done it sooner. It is a quick and painless procedure. I am very satisfied with my results. I am 55 years old, no more contacts, no more varifocals, just reading glasses for close work. Rose McLaughlin”

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Posted 11 years ago

“I was born the same month Optical Express was. 21 years later they have finally rid me of glasses and lenses. Well worth the wait!!! Thank you Optical Express....”

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Posted 11 years ago

“fantastic service with great results”

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Posted 11 years ago

“I am very satisfied with the after care i have recieved”

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Posted 11 years ago

“Great Experience Changed my life for the better Got more of my family memebers interested in teh procedure”

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Posted 11 years ago

“Bristol Cabot was a great place to have the surgery done; friendly staff and the facilities were good. They talked me through everything that was going to happen and made sure I was completely informed prior to having the surgery done.”

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Posted 11 years ago

“Having suffered with recent inconvenience of contact lenses ie falling out and the constant feeling of 'having something in my eye' I decided to speak to friends and colleagues that have had laser eye surgery. They spoke very highly about the results and in particular Optical Express and I opted to have the surgery at the Merry Hill store. 4 weeks on I am very happy with the results, and save for a little difficulty lately when driving at night (glare, starbursts) I have noticed a big improvement. I am informed that this recent difficulty is linked to stopping taking the Blink drops and that in the next 2 months I won't notice this. In conclusion I recommened Laser Eye surgery and Optical Express.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews