Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I WAS TOLD EVERYTHING I NEED AND WHAT TO EXPECT BEFORE THE PROCEDURE. FOLLOW-UP APPOINTMENTS WERE VERY HELPFUL IN KEEPING MY EYES IN CHECK AND MAKING SURE THEY ARE IN GOOD HEALTH. OVERALL, I AM VERY PLEASED WITH MY VISION AND I AM QUITE SUPRISED BY WHAT I CAN ACHIEVE BY THE LASER EYE SURGERY.”

Helpful Report

Posted 12 years ago

“very satisfied with the level of professionalism and follow-up. No trouble getting second eye surgery.”

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Posted 12 years ago

“having laser treatment to my eyes having given me more confidence and I loved the fact that I can see better without my glasses.”

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Posted 12 years ago

“The staff at optical express were very friendly and talked me through the whole service. The surgery was much quicker and less painful than i anticipated. The after care has also been amazing. I wiuld definitely recommend Optical Express to friends and family.”

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Posted 12 years ago

“I started wearing reading glasses in 2004, but still I have never got used to it, even more when I got to the point my long-sight was worse and I had to wear glasses all the time ... I slowly decided I wanted to have a laser surgery, and I don't regret it at all, now I'm free and a bit happier!”

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Posted 12 years ago

“I have now had both lasik and lasek surgery and it has changed my life after weairng glasses since I was 9 and I am now 52, I wish I had done it before. I now can see really clearly for all long distance and driving. But need to have some glasses for close up fine work e.g. sewing reading small print, but changing the print size on the kindle helps. Both proceedures were a little incomfortable and the dry eyes afterwards, but it was worth it to be glasses free. I noticed this most on holiday when before swimming meant taking lenses in and out or wearing glasses. Trips to the cinema and thertre have been brilliant it just gives more freedom of choice without having to have glasses or lenses”

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Posted 12 years ago

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Posted 12 years ago

“I wish i had done this years ago.”

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Posted 12 years ago

“I play a lot of sport and my lenses were not doing the job so chose to have the lasik surgery. the procedure was effortless, all the team have been more than helpfull and i was put at ease. Around 6 hours after surgery i could already notice the difference and then by morning it was great. A little bit of dryness still but overall very happy”

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Posted 12 years ago

“Before my surgery I was frustrated with wearing glasses, but since surgery it feels like I have never wore them and I have a new eye sight.”

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Posted 12 years ago

“On the day of the op I was nervous like anyone would be. The surgeon Jonathan Carr was very friendly and answered all my questions and put my mind at ease. The experience in the laser suite was amazing, it was like a roller coaster ride,thrilling! It was so facinating how the laser can correct your vision in such a short session of time (30 seconds in my worst eye). The surgeon talked me through every step of the way so I knew what was happening. I would do this again and would highly recommend that other have it done. The results are amazing, I could see the very next day. The advice to get some sleep after the operation should be taken as this helps the eyes to heal and then all the uncomfortable feelings are gone by the time you wake up....absolutely amazing! Thank you to Optical Express.”

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Posted 12 years ago

“I went to Optical express to enquire about laser eye surgery. After the consultion I was told I would need intraocular lens surgery. I was apprehensive at first but was well informed and went ahead. Staff were fantastic for both the intraocular surgery and the laser top up I needed afterwards. The follow-up appointments went really well and the staff were very helpful and informative all the time. Cannot fault anything about my experience with Optical Express”

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Posted 12 years ago

“The overall experiance has been good. My right eye has never had perfect vision since the operation but all other aspects of the surgery, aftercare etc.. has been great and hopefully the right eye will be sorted soon.”

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Posted 12 years ago

“I am over the moon with my new vision,I can now see for miles and my husband catches me admiring the view from our house in the mornings, which I could never do before. I would highly reccommend laser eye surgery to anyone, I was so nervous about it and there's really nothing to worry about, it's over in a flash and completely painless.”

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Posted 12 years ago

“Staff very friendly and and informative at all stage of treatment, and great aftercare. I was in Newbridge store and Ashling very nice and down to earth as with all staff. Everything was explained every step of the way and I didnt feel nervous at all about the procedure.”

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Posted 12 years ago

“My operation was fault free and the aftercare was excellent. I feel I have been supplied with everything I required for aftercare and advice is only a phone call away. I would do it again”

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Posted 12 years ago

“I am delighted with the results of my laser surgery. Had I known it would be this simple I would have done it a long time ago. I came to Optical Express on the recommendation of a freind and I would happily recommend Optical Express to others. I no longer have to worry about losing contact lenses and having to replace them, I no longer have to spend hundreds of pounds to have my glasses lenses thinned out to fit in stylish frames. It has made a tremendous difference and thanks very much.”

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Posted 12 years ago

“Very good aftercare. Very impressed.”

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Posted 12 years ago

“I have got conjunctivitis, and managed to get an appointment at very short notice and was given antibiotic eye drops today, so very satisfied. I am very happy with the results of my surgery and would recommend it to anyone. My sight is better than expected and have had no problems.”

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Posted 12 years ago

“my experience with my eye laser was the best thing ever .because i do not have to put glasses on for every day use no more steaming up when walking in rooms .Thankyou so much Optical Express”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews