Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Overall I'm really happy that I have decided to do this surgery.I vas expecting HD vision,but I still have hope that I'll get there.I had glasses for 20 years so it will take time for me to find my real vision.”

Helpful Report

Posted 11 years ago

“The whole experience has been much less stressful than I expected. The care at the hospital was very good and all my questions were answered. Aftercare at York has been excellent.”

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Posted 11 years ago

“Wish I'd had it done years ago!!”

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Posted 11 years ago

“very pleased. time well managed and never had to waitv for an oppointment. treatment was very good. still need time for healing/ possible retreatment.”

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Posted 11 years ago

“I had to get laser eye surgery for my career, if not i doubt i would have done it. It has really been the best decision i have ever made and has changed my life completely. I was surprised at how little pain I felt throughout the operation and after, I expected much worse. I could not recommend Optical Express highly enough, I have experienced friendly and helpful service throughout the whole process.”

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Posted 11 years ago

“good helpfull freindly staff”

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Posted 11 years ago

“I feell I have been kept informed from the moment I had my Lasek and staff were only a phone call away if I required any assistance. Very pleased with the aftercare so far, staff take time to explain and advise on all aspects of procedures and aftercare.”

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Posted 11 years ago

“from the beginning my experience with you has been helpful to me and i feel my future life will be greatly improved. thank you very much the liverpool staff do you proud”

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Posted 11 years ago

“I am very satificed having this done all without fuss and was able to work as normal.”

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Posted 11 years ago

“Good enough to recommend to friends”

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Posted 11 years ago

“looked after and explained everything very well.”

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Posted 11 years ago

“Staff were knowledgable during the pre-treatment phase and everything was clearly explained. The surgeon described the procedure and the immediate aftercare was excellent. The follow up appointments have been efficient”

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Posted 11 years ago

“Life changing no pressure to remember glasses and where they are and being free of them. Delighted to have gone through the procedure and the staff have been excellent.”

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Posted 11 years ago

“would reccomend to everybody as it definately makes your life so much more comfortable and easier”

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Posted 11 years ago

“from start to finish mt experience has been 1st class, everybody i have dealt with has given me the best care possible. it's been a pleasure meeting your staff”

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Posted 11 years ago

“excellent until second eye complete - side effect spoiling at present, but happy it will improve”

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Posted 11 years ago

“No problems atall, great customer care”

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Posted 11 years ago

“The surgery was not at all painful howeverv the wwiting time on the day of the surgery was fairly long”

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Posted 11 years ago

“I have no problem with dry eyes or pain after the procedure at all,everything turned out perfectly for me, i guess i am a lucky one. First month I have a bit of halos but after 3 months everything is clear and halos no longer there.”

Helpful Report

Posted 11 years ago

“excellent customer care, answered every query and reassured me.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews