Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Honestly it was a very scary thought of surgery but I have no idea why I was scared with the help of the team. From start to finish I have had top quality care and treatment and surgery took literally 10mins if that. My eyes were at a very high perscription (-6”

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Posted 12 years ago

“I was nervous on the day and experienced pain for a few hours in bed after surgery. after a good nights sleep, i awoke next day able to see which was fantastic. few days later and i felt 20/20 vision and have no clutter of contacts/glasses aroudn house. did feel a little glare driving fora week but fine now, no halos as some said may happen. 1month in and feels great. excellent professional service answerign all q's and concerns.”

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Posted 12 years ago

“best thing i have ever done! very happy with the results and staff are always friendly and helpful.”

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Posted 12 years ago

“Operation was almost painless and resulted in good vision within 18 hours. Without glasses I now have better alround vision and perception, which was is better for sports. Now i don't need multiple pairs of glasses and special kit. Currently I am waiting for eyes to settle with respect to night vision, where I see more starbursts and hallos than with glasses however I am assured that this will improve. However I still feel perfectly able to drive, albeit it may possible be more tiring on long drives. So overall very positive.”

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Posted 12 years ago

“Worth every penny I spent. My only regret is not having it done years ago!! Thank you so much! No problems at all and has changed the way I look at things - literally!”

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Posted 12 years ago

“In general my activities have been improved by not having to wear glasses. Like many others I grew to hate my specs. Optical Express have, without doubt, improved my life; and they're a lovely bunch of people.”

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Posted 12 years ago

“Quick procedure, happy staff and very good customer service. Felt supported throughout. Would recommend to others.”

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Posted 12 years ago

“Very satisfied. I regeret that I didn't have surgery earlier.”

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Posted 12 years ago

“have laser eye surgery has improved my lifestyle it has also helped with the way i feel”

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Posted 12 years ago

“What a delightful experience having better than 20/20 vision, I can not believe what a difference it makes and I feel and llok younger without glasses.”

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Posted 12 years ago

“I have been see before my appointment time every appointment I have had, the staff are very helpful! I am amazed with the results, and have a new improved life! the staff are extremely friendly and helpful! and i would highly recommened opticial express for laser eye surgery! a huge thanks to all!!”

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Posted 12 years ago

“very happy with how my eyes are after surgery”

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Posted 12 years ago

“I have been completely satisfied about the overall outcome following the surgery and would not hesitate about recommending it to a friend or family. I felt fully informed and prepared throughout the surgery and pre and post surgery appointments. It was the best decision I ever made, I just wish I hadn't waited so long to do it.”

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Posted 12 years ago

“The Refractive Optometrist by the name of Jamil is outstanding in the care, attention and advice that he gives. Also the surgen who did my procedure was outstanding as well, I think his name was Rodney who gave me supberb advice and am grateful that I was seen by him. The only down side is that I am still waiting for my refund on one eye because at the moment I have only had my right eye done. I do plan to get the other one done later on this year.”

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Posted 12 years ago

“The whole experience has been brilliantly dealt with. The staff have all been fantastic and the surgery has been a real success. I feel as though it has changed my life for the better.”

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Posted 12 years ago

“i can see so much clearer , love not having to wear glasses or contact lens , and staff at optical express have been great from start and to the finish of my treatment , thankyou everyone this has changed my life love it xx”

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Posted 12 years ago

“Laser Eye surgery has changed my life, I dont have to worry how long I am wearing my contact lenses for etc, and I dont have to plan my daily activities around wearing glasses/contact lenses. I wish I would have had it done years ago, and Optical Express have been brilliant. Thank you”

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Posted 12 years ago

“very efficient, staff all very helpful and friendly, professional care and service”

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Posted 12 years ago

“No problems whatsoever when you follow the advice given”

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Posted 12 years ago

“I have not looked back since having it done. I could not be happier with it. The results are unbelieveable and i have already started to recommend you to all my friends. Great service and incredible value for money Thank you”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews