Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Staff were very helpful, knowledgable and reasurring. After care has been fine too.”

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Posted 11 years ago

“The staff in this branch are extremely friendly and helpful. I am happy with the service I have experienced here”

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Posted 11 years ago

“I have been very impressed with the Optical Express experience. All of the staff are courteous and knowledgable, the information provided is thorough and easy to understand.”

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Posted 11 years ago

“I'm very happy that I finally had the laser eye surgery done and I am excited that I do not need to wear glasses anymore. I would definitely recommend this procedure to somebody who is not happy with their vision. I feel that the quality of my life improved, I experience more freedom in everyday life and in extra curricular activities.”

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Posted 11 years ago

“Since I had my laser surgery, my life changed completely. I am another person, more confident and confortable. I had my vision problem since I was a child, so it was really important for me. It is really pleasant because I have not to wear glasses or contact lenses when I wake up. My vision is so clear and I am very happy,”

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Posted 11 years ago

“It was very good, withtout pain. Now i am happy without glasses ant contact lenses. My vision is very goot. I am satisfie.”

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Posted 11 years ago

“Having no glasses has given me and my husband who had glasses on all the time a new world with our children. We can play fight and not worry about our kids knocking the glasses off, when we go skiing no perscription googles or expensive percription sungalsses!! We can both go into any shop and buy sunglasses off the shelf - how easy our world is now!!! We can swim with our kids and see what we are doing, go on roller coasters with no worries, best thing we have both done and eleive me for my husband who is a complete wimp to have both his eyes lasered at the same time - is a miricale in itself!! Thank you to all that have helped us feel free from glasses - wonderful technology!! Recommend to everyone!!! Free your self from those glass windows that seperate you from such a carefree world!!”

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Posted 11 years ago

“after surgery my vision has very good now i can say this it is fresh eye sight”

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Posted 11 years ago

“After a lot of uncertainty and worry, decided to take the plundge and wish I had done it years ago. For a couple of days discomfort the end result is great.”

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Posted 11 years ago

“Operation was suprisingly straight forward, quick and alot more comfortable than expected. The staff have been very helpful and appointments have been quick and after care has been good.”

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Posted 11 years ago

“Having the laser eye surgery has completly changed my out look on life. I do not have to think about what I can and can not do. My vision is so much better than I ever though it could or would be without glasses or contact lenses. I would definitly say it has changed my life and I would recommend to anyone thinking about it”

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Posted 11 years ago

“At the start of my surgery I was only -2 on each eye so it wasn't hugely difficult to see. However, for financial reasons I decided to have the surgery and haven't looked back. The surgery went well and the aftercare has been great. Only issues I have had to contend with is sensitivity to bright lights and irritation but after you have the drops a lot of this clears up. Will recommend to anyone who needs it.”

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Posted 11 years ago

“WOW... I can see better after my surgery than before with my glasses... its great, and I do recommend laser eye surgery to anyone who asks. Thanks Optical Express”

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Posted 11 years ago

“Absolutely wonderful from start to finish. Staff were very professional, friendly, organised and knowledgeable. I felt I was in very capable hands and talked me through the whole procedure with much reassurance. The surgery its self was quick and efficient and it was soon home time. My new sight was evident immediately to my delight and the after care has been second to none, i would recommend Optical Express to everyone.”

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Posted 11 years ago

“I had considered laser eye surgery for years, and finally did it with amazing results! I would recommend anyone thinking of having it done to go for it - I hated wearing glasses and my eyes got dry from contacts - none of this is a problem anymore. The service I experienced was second to none and I was made to feel safe and comforatble throughout. I'm a very happy girl!”

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Posted 11 years ago

“The experience from start to finish was amazing. Great company to go with”

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Posted 11 years ago

“Overall the experience was fine, its not a particularly enjoyable proceedure, but it is amazing technology and the benefits are great. It takes a while to settle down and the initial discomfort was more severe than anticipated. A month down the line everything is fine and I am very happy with the result.”

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Posted 11 years ago

“i am very pleased with my eyes and how they turned out, i can not believe the difference in my eye sight and how much it has improved, if i had to do it all over again i would straight away”

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Posted 11 years ago

“I have found the whole process easy and comfortable and would receommend getting laser surgery to any of my friends. Optical Express have been reasonable in their care and service, any negatives have been overshadowed by the results of the surgery. The procedure was quick, painless and the surgeon was very good at explaining every step of the procedure putting me at ease throughout the operation. Aftercare has been good, although at times waiting has been an issue.”

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Posted 11 years ago

“If you have the money do it, it has changed my life for the better. My eye sight is now better than 20/20.Better than when i had glasses and contacts.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews