Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The best thing ive ever done to be honest. Has changed my life. I play tennis alot and it has improved my game. The procedure was incredibly fast I almost couldnt believe it was over so quickly and I could see as soon as I sat up.... amazing.”

Helpful Report

Posted 11 years ago

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Posted 11 years ago

“Regret not having the procedure done years ago. Enjoying the freedom of not wearing glasses.”

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Posted 11 years ago

“The staff are all very friendly and put you at your ease. All the information that I needed to know was provided to me in an easily understandable manner. I saw a clear change in my vision immediately and the next day it was perfect. I would not hesitate to recommend Optical Express to my friends and family.”

Helpful Report

Posted 11 years ago

“At first felt very worried but soon put at ease by staff at White City Harley Street and Lakeside store. Felt calm and confident before and after surgery. Really pleased with after care very well informed by your staff.”

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Posted 11 years ago

“I was very nervous on the day of my surgery. However, the team were so reassuring and so professional that they made it much easier to go through with. The surgery was much quicker than I thought it would be and although I had a bit of discomfort for a few hours after it, my vision has been incredible since. I would recommend it to anyone.”

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Posted 11 years ago

“Having this laser eye surgery has been one of the best decisions i made in my life. If I'm to do it all over again I would and I'm always recomending it to friends and family.”

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Posted 11 years ago

“From start to finish a very good experience, would definately recommend.”

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Posted 11 years ago

“From my initial consultation I have felt at ease. All members of staff have been very caring and happy to explain what to expect. I cannot praise the staff highly enough and the treatment was exceptionally good. Before the treatment I wore vari-focal glasses for reading, TV,working at computer and all other reading/writing. I would not wear them when out but had to remember to have them with me at all times. Very annoying when shopping as I couldn't see the prices, or read menus. Now I do not need glasses for anything and I am delighted with the results. I would certainly have it done again!”

Helpful Report

Posted 11 years ago

“I was very nervous before the procedure and put it off for years, but, I am so glad I finally booked it and I am over the moon as something so simple as wearing normal sunglasses (non prescription) or going swimming with perfect eyesight makes me so happy. Thank you so much!”

Helpful Report

Posted 11 years ago

“Described to me before the process as being "life changing" and I could'nt agree more. The freedom from using glasses has made a bit difference to the enjoyment of hobbies and sports. The whole process from the initial contact with the clinic in Inverness, the treatment in Edinburgh and the follow up consultations back in Inverness was trouble free with staff explaining the process and answering any questions along the way. Very happy that I took the decision to have it done. Thank you.”

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Posted 11 years ago

“Overall I am really pleased that I decided to go ahead with the surgery, it has helped me in my chosen career path which is photography as it is important to see what I am photographing, wearing glasses was sometimes impractical. I wish that I had of had the surgery sooner.”

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Posted 11 years ago

“The operation to aftercare went as expected with great results. I have not experience any discomfort or problems post recover period and my vision is now the same as when i was wearing contact lenses...so very happy.”

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Posted 11 years ago

“The aftercare has been wonderful”

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Posted 11 years ago

“The initial operation was slightly more discomforting than I was expecting. After 3 hours the eyes began to heal themselves. Since then and more expecially the next day, my life has been completely transformed after wearing contact lenses for 20 years. 3 months on, I don't even think about the operation as having perfect vision has become the norm. First class results from a very professional outfit!”

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Posted 11 years ago

“I am very happy to do surgery .i will recommend optical express to my relatives and friends”

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Posted 11 years ago

“The whole experience was very worthwhile and my life since this is greatly improved, the staff were very helpful and reassuring, and the treatment couldn't have gone better, greatly recommended”

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Posted 11 years ago

“I had Lens Replacement Surgery in January 2011 and I can quite honestly say it was the best thing I have ever done. My eyesight is now better than 20/20 and I have not had to wear glasses since. Everything went smoothly no complications and the Optical Express staff were very professional and helpful. Aftercare has also been exemplary and I would not hesitate to reccomend this procedure to anybody. 100% satisfied.”

Helpful Report

Posted 11 years ago

“Apart from a delayed start to my first appointment every appointment after that has been on time and has run very efficiently. I have experienced great customer service and after care and I am glad I came to optical express to have the laser eye surgery done.”

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Posted 11 years ago

“From my initial consultation through surgery and the after care check ups my experience is on that has improved my day to day life. I would recommend others to have little reservation about going ahead with the replacement lens surgery.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews