Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Improved vision and general quality of life. Very pleased! Thank you!”

Helpful Report

Posted 11 years ago

“all staff very helpful and friendly, not sore at all, its great to have your sight back and no glasses or contact lenses.love it.I would recommend it .waited a while for this.”

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Posted 11 years ago

“At first didn't believe how well the surgery would work and how quick the time between being able to see clearly again. Unbelievable results”

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Posted 11 years ago

“Staff excellent and put me at my ease on day of surgery. It has been a life changing experience for me.”

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Posted 11 years ago

“i didn't experience any pain after surgery, my vision is better than expected, my dryness afterwards improved and is better that before my laser treatment and definately i would do that again!”

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Posted 11 years ago

“I found my experience excellent. Best thing iv ever done.”

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Posted 11 years ago

“My experience was quite unique. The day I had the surgery done, the weather was unusually sunny. This caused a lot of discomfort on the journey home form the operation. However, I would still highly reccomend anyone getting the surgery done, as the discomfort lasted only a matter of hours. The benifits have thus far outweighed the discomfort and I hope they continue to do so.”

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Posted 11 years ago

“Totally satisfied in all respects. Would definately recommend to anyone.”

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Posted 11 years ago

“Overall an excellent service that I've found very beneficial, I did personally find the surgery unplesant and have had problems with bright lights since my surgery. The staff have all been very focused and helpful during my after care.”

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Posted 11 years ago

“I am a dog groomer I was short sighted but in the last three years have had difficulty working with my near vision, I could see better without my £400 vari focals than I could with them but one with one eye. so had lots of eye strain. I can now see perfectly near vision. Distance vision in my right eye is extremely good the left eye not so good. But overall I am very good bear and far vision. I am very pleased with the overall result. Your staff are all lovely and I have been well looked after. I have no complaints. But if you could tweek the left eye to be a pefect as the right eye that would be wonderful/ Thank you again”

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Posted 11 years ago

“I've always felt like the staff are there to help me should I ever have a problem, from my suregery right through to all my check ups I've been looked after very well, the one thing was I never had a phone call to organise my 3 month check up as I was expecting, I had to phone myself (but this is very minor in comparison to the excellent service I have received up until now)”

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Posted 11 years ago

“I have been very impressed by the level of service I have received from Optical Express from the time I booked the appointment, right through to the follow-up checks. The staff have always done their best to put me at ease and answer all my questions to the best of their ability. I have already recommended LASER eye surgery to a number of my friends due to the excellent results I'm benefitting from.”

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Posted 11 years ago

“Before I had laser eye surgery I had to wear my glasses all the time. It is just fantastic to be able to get up and not have to feel around for my glasses!”

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Posted 11 years ago

“I was a bit worried if I had made the right decision about the laser surgery, I 'm glad I took the plunge. The over all effect is better than I could have imaged it was the best thing I have could have ever done no more glasses or lenses great.”

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Posted 11 years ago

“The surgery was painless and the staff was very helpful and nice. I was not even nervous. After the surgery I felt pain for 3 days, but it was fully worth it. Now my vison is better than 20/20 and I can enjoy my life without glasses. I came back to the sport - gym and it is much easier and more pleasant without glasses. I also feel much more confident. I highy recommend laser eye surgery for everyone!”

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Posted 11 years ago

“Generally staff have been very helpful and attentive, spec Sarah and Toufik. Good experience, even though scary at times. Scary waiting for the treatment to be done and the anxiety of worrying whether the inflammation would go down and no further problems would arise. This dampened my excitment regarding my vision improvement! But am absolutely overjoyed with my ability to see without assistance after 32 years! Overall positive feeling-thank you very much!”

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Posted 11 years ago

“From the very first time I contacted Optical Express, having the operations and the after care has been excellent. I would strongly recommend Optical Express to any of my family or friends.”

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Posted 11 years ago

“having needed glasses all the time I decided to go for laser. Altough treatment was very quick I did not feel well over the weekend. However, vision is much better. Staff have been very good and informative, follow up very good as well”

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Posted 11 years ago

“extremely happy with the results”

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Posted 11 years ago

“I expected less of a result than actually achieved - I can now begin to lead a more normal and active lifestyle.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews