Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The day of the surgery I was very nervous, however the staff were brilliant in calming me down. The surgen was very friendly, professional and confident. The surgery lasted around 10-15 mins and the total time I was in the clinic was around an hour! I cannot believe how quickly my eyes settled and the quality of vision was suberb. There was some discomfort in the first 24 Hours, but a little sleep sorted that. The drops I was given were really helpful and I can honestly say I have only had very mild dry eyes for around 10 days. Top marks to optical express, I cannot fault them in any way and would recomend the surgery to anyone.”

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Posted 11 years ago

“When i had the opperation the first week i experianced dry eyes and vision was blured and changed, which i was told was very normal, a examination was taken and i was told all was ok, however continue withe the blink.After a few week this improved and eyes are settiling down. I now nolonger have to put lenses in my eye and vision is the same as if i did, so very pleased with the whole proceedure.”

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Posted 11 years ago

“i am more than satisfied with my treatment my eyesight is great and has more than lived up to my expectations thank you optical express”

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Posted 11 years ago

“Staff were friendly, helpfull and proffessional throughout my whole experience with Optical Express. Very happy with the service and the outcome from having the surgery.”

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Posted 11 years ago

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Posted 11 years ago

“I came to Optical Express because of a family member's experience of laser surgery. I found the staff very pleasant, very knowledgable, and helpful. Nothing was too much trouble These comments apply to the Southampton, Harley Street and White City staff. I would have no hesitation in recommending Optical Express to friends and family.”

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Posted 11 years ago

“friendly and professional staff with good explanations, help comforting.”

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Posted 11 years ago

“No problems thanks to communication skills of all staff particularly instore.”

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Posted 11 years ago

“I was a bit sceptical at first, in fact opting not to have the surgery after the first consultation over a year ago, but I do not regret having the surgery at all. The only regret is that I wasted a year. The service I have received throughout the process has been second to none witht some of the friendliest people. There was not a single stage where my concerns and queries where not addressed. I would do it all again in a heartbeat.”

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Posted 11 years ago

“Friendly warm staff from beginning to end made the whole experience so easy. No question was too difficult and they know how to look after you. I'd thought about corrective surgery for a number of years and my one anly regret is that i didn't do it sooner.”

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Posted 11 years ago

“The staff at Optical Express made me feel at ease and answered all my questions and we always on hand to help. They benefits of the surgery are unquantifiable, it has benefitted my life in a number of mays and I am so chuffed at not having to use glasses. I would thoroughly recommend laser eye surgery and this branch to anyone and everyone.”

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Posted 11 years ago

“Getting Laser Eye surgery was one of the biggest decisions I have ever made, afterall, it's elective surgery! I was worried and apprehensive about the procedure but the staff were very reassuring, supportive from start to finish and professional. I can confidently say that it's one of the best decisions I have made as it's given me the freedom from glasses and contact lenses that I was hoping for. I would recommend Laser Eye surgery to anyone.”

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Posted 11 years ago

“Having laser eye surgery has made almost everything I do easier, I no longer have to worry about putting in contacts to go to the gym or play hockey or go on a night out. I still haven't got over waking up in the morning and being able to see immediately and I still think I have to take out my contact lenses at the end of the day! I'm not going to lie and say it was painless, because it hurt quite a bit about an hour after the surgery and it only lasted for a couple of hours and I would definitely go through it again!!”

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Posted 11 years ago

“I had laser eye surgery in August 2011 and had the enhancement in December 2012. Aside form the fact that it took a while for the enhncement to be booked I am very satisfied with the job done by optical express. They answered all my questions and made sure I was comfortable with the process I was about to undergo. The staff were very friendly and even arranged for a nurse to hold my had during the operation as I was a little nervous. My life has improved so much since I had laser eye and I would recommend it to anyone.”

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Posted 11 years ago

“My consultant answered all my questions and was very reassuring.”

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Posted 11 years ago

“very happy I had the surgery done, apart from slight discomfort with dry eyes everything has been perfect so far. :)”

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Posted 11 years ago

“I cannot thank Optical Express enough, the whole experience was incredible. I was told at every stage what was going on, the staff were kind and patient. The surgery was NOT painful and the after care is very comprehensive. If anyone hates wearing glasses as much as I did then I would highly recommend a visit to Optical Express Katie Russell”

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Posted 11 years ago

“Extremely pleased with outcome of surgery, I would definitely have the surgery again. Would recommend to friends and wish that I had the surgery sooner.”

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Posted 11 years ago

“Should have gone ahead with surgery years ago definitely improved my quality of life.”

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Posted 11 years ago

“Excellent customer service, resulted in excellent vision - highly recommended”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews