Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Having laser eye surgery has been the best decision I have made. The staff at Optical Express have been fantastic. Any worries I had have been put to rest and I felt completely at ease during the procedure as I knew exactly what to expect. The level of care and attention that has been paid to me has been second to none. I feel I can recommend them to anybody. Especially the staff in the Lincoln Branch. Thank you!”

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Posted 12 years ago

“procedure a lot less than i expected with regard to time, discomfort, pain afterwards. Very pleased with overall expereience.”

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Posted 12 years ago

“I am in HM Forces and I struggled with seeing targets during range days etc. With an upcoming tour of Afghanistan, I felt I had to get laser eye surgery to fix them. I went for a consultation on a Monday and 3 days later I was having the surgery. Within 24 hours, my eyesight was perfect. I am now waiting for the next range day where I have no doubt I'll be dropping the targets with my brand new 20/20 eyesight. Fantastic treatment that I'd recommend to anyone who has difficulty with there sight. Money well spent.”

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Posted 12 years ago

“when i wake up in the morning now its just the best feeling knowing that you can see without having to put glasses or contact lenses in.ive not been able to say that for about 30 years.its just the best feeling ever.”

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Posted 12 years ago

“Positives - The staff are friendly and helpful and generous with their information and assistance. The surroundings are pleasant. The processes are fairly speedy. Negatives - the questionnaires are too long winded and the computers (keyboard and mouse) need to be updated as they are worn and cumbersome!”

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Posted 12 years ago

“My experience with optical express was extremely satisfying. I am very happy with my vision and I would recommend it to anyone.”

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Posted 12 years ago

“surgery was painless - no needles! just eye drops then a light shining in your eye . afterwards was not painful but uncomfortable due to constant watering but go to sleep and then a lot better after a few hours... after a couple of days no issues from operation. eyes were occassionally dry but now hardly use the eye drops. all good so far (1mth since surgery)”

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Posted 12 years ago

“Very happy with the experience.”

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Posted 12 years ago

“i found the experince great ,eye sight is now prefect ,i would do it again .i have also recommed it to my family members which will be looking in to it soon .the staff are great and very friendly [dave] from dundrum ,i am very greatfull for all the aftercare help .”

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Posted 12 years ago

“Had surgery done 3 months ago,, now no glasses for reading, computer etc,, great bonus,,, although distance vision and night vision not as good now,, the trade off to No Glasses is well worth it...for job, recreation and general life,,, no glasses is well worth it..still suffer a little with glare and halos, but it it getting better gradually..am i glad i had my eyes done? Yes....would do it again no problem!”

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Posted 12 years ago

“Absolutely life changing. I would strongly recommend this for anyone currently wearing glasses or contact lenses. Definitely money well spent!”

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Posted 12 years ago

“slick process, was more painful than expected first day but results were great and cleared up quickly. the after care has been methodical and swift.”

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Posted 12 years ago

“I was very nervous before the treatment, but the nurse was very kind and helpful and understanding. I did experience a lot of pain the first few days but that subsided and my eyesight has improved week on week. I love not wearing glasses or contact lenses and am so happy that I had lazer eye. I wish I had done this much sooner. My eyesight is better than before.”

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Posted 12 years ago

“I recommend laser eye surgery completely. Pain free from about 5 hours afterwards (although I was very uncomfortable and upset immediately after the surgery!) The surgery itself is very quick and pain free.”

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Posted 12 years ago

“Having laser eye surgery at Optical express has changed my life in so many ways... life and vision has improved so much and i know have 2020 vision something i thought would never happen... but optical express made it happen. They provided excellent service and aftercare and looked after me from start to finish. I would recommend laser eye surgery to anyone who requires it.”

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Posted 12 years ago

“everythink is amazing and i see very well again”

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Posted 12 years ago

“I am extremely happy with my treatment, it has changed my life and the quality of care from the whole team at optical express could not of made the experience more positive. I am already recommending laser eye surgery with optical express to all my friends and family.”

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Posted 12 years ago

“Realy pleased with the entire process. Lovely not having to wear glasses and it's the also small things that put a smile on my face - like not worrying about glasses steaming up when cooking! The staff in the Brighton store are brilliant. Nick the Optician is super, professional and yet makes you relaxed. Already recommended to friends and work colleagues!”

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Posted 12 years ago

“it opened my eyes”

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Posted 12 years ago

“So far I am happy with my vision but still looking forward to get perfect vision in near future. As its only been 4 weeks from my surgery so I think I have another 8 weeks for my eyes to recover and get better vision.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews