Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Was quite concerned when eyesight worsened considerably less than two years after corrective surgery. However I was reassured that this was quite normal in some cases and was offered corrective surgery as a top up. This was carried out and I am pleased with the outcome.”

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Posted 11 years ago

“I'm very happy to did the surgery, don't need to wear my contact lenses anymore!Always coming to Optical Express very happy, because the staff are give an excellent service and they are lovely!They know them job perfect and looks like they are happy what they are doing!The best service you could get is in here!!!!”

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Posted 11 years ago

“Changed my life, the ability to be able to see when I wake up is amazing”

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Posted 11 years ago

“Everyone was very helpfull”

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Posted 11 years ago

“I have had a very good experience, always been greeted by helpful and friendly staff and I can't believe how much more positive I now feel. It has made a really big difference to me.”

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Posted 11 years ago

“excellent care. surgery didn't hurt at all but the anticipation beforehand was worse. I would suggest that you re-assure patients that there's nothing to worry about and it doesn't hurt which nobody told me but I now tell anyone I recommend it to.”

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Posted 11 years ago

“I was very nervous to start, but with the help of staff and fellow patients (now 'eye buddies') I was able to have my second eye done with excitement. I love to be able to make my way around now in all aspects of my life without glasses.”

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Posted 11 years ago

“Completely changed my life. Being able to wake up and see without having to wear glasses or contacts lenses is truly remarkable. I still sometimes think that I need to take my contacts lenses out, and then i remember, that I never have to wear them again! Thanks so much.”

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Posted 11 years ago

“Overall its been remarkable easy and no discomfort or pain and everything has been explained”

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Posted 11 years ago

“I am very happy with my expericence and with my "new eyes". I only wish more people would have surgery instead of being scared of the word "surgery" and thinking they are going to go blind. Although it was painful for the first 48 hours and I had to take good care of my eyes for a while. The whole process was surprisingly quick. People appear to be misinformed and all think there is a small chance they may go blind. It's such a shame as it's keeping many people from fully enjoying life without the constraints of glasses or contact lenses. The staff were very helpfull and I could drop in at any moment if i had any worries. By the way i have 20/20 vision plus two now. Thanks optical express!”

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Posted 11 years ago

“It was something I was scared about doing - but after speaking with the staff I was very happy to go ahead with the surgery and now I am so so pleased with the results, and wish I had done it sooner. I would definatly recommend this to anybody considering laser eye surgery”

Helpful Report

Posted 11 years ago

“A few years ago I had braces fitted which cost much more and took a year or pain, discomfort, regular appointments, not to mention teeth removed and the cosmetic disadvantage.I will wear a retainer forever. By comparison, this cost less, was much quicker, easier, and gave instant results.”

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Posted 11 years ago

“I was very nervous and worried and had been thinking about laser eye surgery for about 3 years. On the day of the surgery I was shaking, the staff were friendly and tried to re-assure me. In the surgery I did find it uncomfortable but not painfull, it was a strange feeling. After surgery my eyes were extremely red but I could see better almost straight away. The redness did not clear up for a few week but this was purely cosmetic. Now my eyes are brilliant and I would do it again in a minute to be able not to wear glasses again. Thank Optical Express!!”

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Posted 11 years ago

“i would to this again tomorrow”

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Posted 11 years ago

“the staff were very friendly from the front door to the operating room. the surgery itself was very quick and pain free! worth every minute and penny. i was nervous before the operation but the staff are friendly and the surgeon answered all questions i had before i went into the operating room!”

Helpful Report

Posted 11 years ago

“very apprehensive beforehand but everyone of the staff everystep of the way were really good.When i experienced a small problem they were very kind and helpful.I would recomend it to anyone thanks for all you have done.”

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Posted 11 years ago

“very helpful staff from beginning to end very reassuring in the operation after care excellent would reccomment to others.”

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Posted 11 years ago

“I had a minor complication post-surgery and it has been very rapidly and effectively dealt with. All staff have been attentive and kept me well informed. The corrective treatment was thoroughly explained and the post-treatment care has been exemplary.”

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Posted 11 years ago

“Although I was tentative at first, the staff soon put me at ease. They explained the entire procedure to me and explained all available options to me. They were attentive and kind when I was nervous pre-op. Operation went better than expected and very happy with outcome. I've encouraged friends and family to follow in my footsteps!”

Helpful Report

Posted 11 years ago

“Totally satisfied with the pre and post appointments including day of surgery.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews