Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“VERY HAPPY WITH THE OVERALL SERVICE.”

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Posted 12 years ago

“Wish I had had laser eye surgery earlier. It has made a massive difference, and improved the quality of my life. It's great to not have to rely on lenses and glasses anymore.”

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Posted 12 years ago

“staff very helpful given a lot of advice regarding surgery only needed one eye read with one see with the other. follow up appointments very good you arent rushed and every aspect is covered.”

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Posted 12 years ago

“Good”

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Posted 12 years ago

“I had been thinking of surgery for a while, and when i finally took the plunge, the staff especially Lorna, were so helpful, explaining everything and answering even the most silliest of questions. The day of my surgery went with out a hitch and was in and out within an hour! now a month on i wish i had had it earlier, The best thing i have ever done for myself. Thank you so much everyone at Opitcal Express Cheltenham.”

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Posted 12 years ago

“Despite having to wear the sleeping goggles for a week which are quite uncomfortable, the end result is fully worthwhile, Although i have a slight problem with close up vision at present i can see excellent for driving and cinema and shows which makes it all worthwhile. Thanks.”

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Posted 12 years ago

“Having never got into the habbit of wearing glasses I took the difficult decision to go for laser treatment. I am extremely happy with my vision and I now have better than 20-20 vision. The team were fantastic and the surgeon was brilliant. It is by far one of the best decisions I have made.”

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Posted 12 years ago

“Laser surgery worked brilliantly for me, and life without glasses is turning out to be much more fun. I don't have to worry about where to store my glasses if I want to go on rides at themeparks, I don't have to worry about not being able to see in swimming pools. The whole team have been very helpful and friendly and i've been lucky to have no problems whatsoever. 3 months after my surgery and my eyes are still great! :) Thanks!”

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Posted 12 years ago

“the proceedure was a doddle. I'm very happy with the result.”

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Posted 12 years ago

“The original procedure did not quite get it right - leaving me with a degree of double vision in one eye. This is corrected by wearing glasses whwn driving but if further treatment resolves this problem I will be well pleased”

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Posted 12 years ago

“Overall, very satisfied with surgery, and aftercare attention and staff.”

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Posted 12 years ago

“thankyou very much its changed my life”

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Posted 12 years ago

“Optical Express were great and take you thourgh the surgery step by step, a life changing experiance and well worth the money.”

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Posted 12 years ago

“I was scared but decided to do surgery. During the procedure i felt no discomfort when having the first eye done however i felt a slight discomfort when doing the second eye. Would i do it again? Yes yes yes and lots more yeses as the benifits far out wayed any discomfort i felt and its great waking up and being able to see without wearing glasses, being able to put on mascara without any difficulty as i needed my glasses to do so before. I love my new eyesight”

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Posted 12 years ago

“Surgey went very well and very happy with the customer service, every staff member is very polite and helpful. I've had blured vision cause by slight dryness but have been issued with drops and expect to have better vision in the up and coming weeks.”

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Posted 12 years ago

“EVEN THOUGH HAD A COUPLE OF MINOR COMPLICATIONS OF NOT LIKING THINGS NEAR MY EYES, HIGHLY RECOMMEND THE SURGERY BECAUSE IT HELPS ME WITH MY JOB MAKING IT EASIER TO DO WORK. EASIER WORK AS I USED TO WEAR OVER PROTECTIVE GLASSES WHILST WORKING, NOW I AM NORMAL.”

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Posted 12 years ago

“I am very pleased with the results and after care”

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Posted 12 years ago

“Everyone has been really helpful. Any time i needed advice it was promtly given. Overall i am extremely happy with my experience.”

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Posted 12 years ago

“After deciding to have laser eye surgery the results have been better than I expected and the recovery time was very quick and the staff at optical express have been very helpful and would definitely recommend to anyone else to have it done.”

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Posted 12 years ago

“I had LASEK and even though it is a longre healing process, 3 months down h line it's like seeing in HD - amazing. I would absolutely recommend it to anyone 100%.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews