Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Optical Express made me feel at ease and answered all my questions and we always on hand to help. They benefits of the surgery are unquantifiable, it has benefitted my life in a number of mays and I am so chuffed at not having to use glasses. I would thoroughly recommend laser eye surgery and this branch to anyone and everyone.”

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Posted 11 years ago

“Friendly warm staff from beginning to end made the whole experience so easy. No question was too difficult and they know how to look after you. I'd thought about corrective surgery for a number of years and my one anly regret is that i didn't do it sooner.”

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Posted 11 years ago

“I was a bit sceptical at first, in fact opting not to have the surgery after the first consultation over a year ago, but I do not regret having the surgery at all. The only regret is that I wasted a year. The service I have received throughout the process has been second to none witht some of the friendliest people. There was not a single stage where my concerns and queries where not addressed. I would do it all again in a heartbeat.”

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Posted 11 years ago

“No problems thanks to communication skills of all staff particularly instore.”

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Posted 11 years ago

“I came to Optical Express because of a family member's experience of laser surgery. I found the staff very pleasant, very knowledgable, and helpful. Nothing was too much trouble These comments apply to the Southampton, Harley Street and White City staff. I would have no hesitation in recommending Optical Express to friends and family.”

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Posted 11 years ago

“When i had the opperation the first week i experianced dry eyes and vision was blured and changed, which i was told was very normal, a examination was taken and i was told all was ok, however continue withe the blink.After a few week this improved and eyes are settiling down. I now nolonger have to put lenses in my eye and vision is the same as if i did, so very pleased with the whole proceedure.”

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Posted 11 years ago

“Staff were friendly, helpfull and proffessional throughout my whole experience with Optical Express. Very happy with the service and the outcome from having the surgery.”

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Posted 11 years ago

“i am more than satisfied with my treatment my eyesight is great and has more than lived up to my expectations thank you optical express”

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Posted 11 years ago

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Posted 11 years ago

“The day of the surgery I was very nervous, however the staff were brilliant in calming me down. The surgen was very friendly, professional and confident. The surgery lasted around 10-15 mins and the total time I was in the clinic was around an hour! I cannot believe how quickly my eyes settled and the quality of vision was suberb. There was some discomfort in the first 24 Hours, but a little sleep sorted that. The drops I was given were really helpful and I can honestly say I have only had very mild dry eyes for around 10 days. Top marks to optical express, I cannot fault them in any way and would recomend the surgery to anyone.”

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Posted 11 years ago

“I feel very luck to have had the surgery without complications, 4 hrs after surgery i had vision in HD and 3 months later i still get surprised but how amazing it all is”

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Posted 11 years ago

“Having laser eye treatment has truly changed my life. I found myself at 20 years old relying on glasses. When I arrived at the surgery I was terrified but the staff calmed me down and treated me like a friend rather than a number. The surgery itself felt like it lasted seconds”

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Posted 11 years ago

“i was always kept informed about everything that would be happening, everyone was polite and friendly, making the whole experiance a pleasant one, i have recommended some people at work who were interested in the procedure before i had it and are amazed at how easy everything has been as as i am, thank you”

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Posted 11 years ago

“I had a very successful experience. The day of surgery I did experience a lot of surgery however the following day my eye-sight was nearly back to normal. The aftercome in optical express in cork was second to none and everyone was extremely friendly and easy to talk to.”

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Posted 11 years ago

“My vision is so much better than before as I couldn't see very well”

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Posted 11 years ago

“I am so pleased that I eventually decided to have this done.”

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Posted 11 years ago

“I appreciate all information and statistics given and find that my treatment has followed the specified details given.”

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Posted 11 years ago

“I never thought my quality of life would improve so much because of better vision and can't stop telling friends and family about it!”

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Posted 11 years ago

“I was quite nervous to begin with but i could see that everyone knew what they were doing so it made me feel better about the procedure. Everyone was helpful and attentative, I would recommend this to anyone.”

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Posted 11 years ago

“Very good no problems”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews