Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“it was really good, everyone treats you really nicely and made me feel comfortable. was well worth doing.”

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Posted 11 years ago

“The surgery itself was very daunting, although explained before hand, it was still a nervous experience. The sensation during the operation is unusual and hard to explain. However, the results of my surgery are unbelievable and life changing. The help and support i've received from all staff at the Livingston store has been amazing and have even made the time for unexpected appointments, to which i have been seen on the same day. Would recommend this surgery to anyone considering it.”

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Posted 11 years ago

“Overall good experience. However, before surgery, no-one warned me about the discomfort in the hours following surgery in my initial consultation. It wouldn't have put if off if they had forwarned me. Other than that, it was perfect.”

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Posted 11 years ago

“Optical Express have been icredibly helpful and reliable throughout the process. I have to travel a lot due to my work and the location of my appointments was very flexible. All the staff have been friendly and professional. My surgeon was very reassuring and made me feel confident about the surgery. As soon as I sat up from the surgery I could tell that my vision had improved significantly! I have already been recommending laser eye surgery through Optical Express to my friends and family.”

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Posted 11 years ago

“Before the surgery my eyes were really bad, i couldn't see anything without my glasses. I work outdoors most of my working day and when it rained it was a job to keep my glassses dry. Having the surgery has given me freedom and a new lease of life. I would recommend it to anyone.”

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Posted 11 years ago

“I had a consultation in milton keynes, lasted around 2 hours, then 3 weeks later had surgery, slightly uncomfortable for a day then some bruising for a couple of weeks, but otherwise no problems, good service.”

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Posted 11 years ago

“felt nervous before surgery, all the staff i met were really frienldy and made me feel at ease. They have explained everything i need to know thouroughly and answered any questions i have had. thank you”

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Posted 11 years ago

“excellent. will refer friends. very painful for a few hours after surgery but since then no problems.”

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Posted 11 years ago

“really pleased i did it, results so much better than expected really enjoying being able to see.”

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Posted 11 years ago

“From the start the staff were very friendly, efficient and I felt at ease. The hole procedure was painless and very worth it.”

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Posted 11 years ago

“its very good”

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Posted 11 years ago

“life changing”

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Posted 11 years ago

“The results of my operation were amazing. I knew my vision should improve post-op, however, to get better than 20/20 vision is a fantastic outcome. I wish I had had the operation 10 years earlier!”

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Posted 11 years ago

“Always sensitive regarding anything to do with eyes and despite some nerves and anxiety around the surgery I would recommend it to anyone. The Op is not comfotable and the healing process in the 1st 24 hrs after surgery is a challenge but all the asurances I received from staff and others who have had this treatment turned out to be true.”

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Posted 11 years ago

“The experience was very good and I am happy with the results, the surgery itself was surprisingly fast and everything after that was without any complications, would recommend to my friends and family. Thanks”

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Posted 11 years ago

“I had my consultation on a Monday and the surgery was done and dusted by the Thursday. The surgery itself was much less frightening than anticipated and the scary eye clamp part barely registered with me. Following the op, I had some expected side effects such as dry eyes and halos around lights but this all cleared up within 4 weeks and my eyes feel totally normal now. The best thing of all is that I can now see where my family are when we go swimming! Very happy with the procedure.”

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Posted 11 years ago

“worth every penny!”

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Posted 11 years ago

“Excellent surgery, no problems, have found not having to wear lenses life changing. Am so pleased with the results, I have been recommending to anyone I know who hasn't had the surgery themselves. Optical express have managed the process really well and I have been really happy with the level of care received.”

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Posted 11 years ago

“Satisfied with treatment. Eye sight has improved vastly, no need for glasses. Very pleased.”

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Posted 11 years ago

“Great, have been very well looked after by Optical Express. My eye sight is exceptional, couldn't ask for better. Still surprised very morning when i wake up and can see without glasses.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews