Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Laser eye surgery is definatly the way to go, why did I wait so long!”

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Posted 12 years ago

“Wish i had done it earlier, best thing i could have done.”

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Posted 12 years ago

“Although I had to get the surgery done twice, it's been a very positive experience. The staff here are very friendly, informative and helpful. It is a daunting experience but they are very reassuring. The whole process was very easy and I constantly recommend it to my friends. It really does make a huge change in your life.”

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Posted 12 years ago

“I have found the staff very helpful every time I have visited and all my questions have always been answered. I would recommend Optical Express to my friends and family.”

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Posted 12 years ago

“after nearly 20 years in glasses, it's been a sheer pleasure to wake without groping for them”

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Posted 12 years ago

“I was a little bit anxious before surgery. During the procedure the same. After the operation experienced grit like feeling in my eyes and small bit soreness, took two nurofen tablets and went to bed for four hours. When I woke had no pain at all just some dry eye, and a feeling of something foreign on my eyes, my eyes also were sensitive to light at night and experienced some halo effect around lights. Four weeks on I am glasses free and have better than 20/20 vision. Delighted with the care I have received and the experience.Thankyou Optical Express.”

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Posted 12 years ago

“The best result of my laser eye surgery is no longer having to admit to people "I can't see that far." Now, I see further and clearer than all my friends and family.”

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Posted 12 years ago

“Fantastic from the consulation to the after care. Everyone was friendly and gave good advice and made me feel very relaxed about the procedure. Would definetly recommend optical express for laser eye surgery. Am very pleased with the results and enjoy not having to wear glasses anymore.”

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Posted 12 years ago

“This is my second laser surgery procedure and I have found the whole experience wonderful. All the staff have been very helpful and knowledgable and I am very satisfied with the service and care I have received.”

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Posted 12 years ago

“Excellent service from start to finish. Ample information on what to expect and after care. Felt fully supported throughout the whole process. Now have excellent vision and have recovered much quicker than I expected. I would unreservedly recommend this process to anybody.”

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Posted 12 years ago

“Best decision I ever made. Great care before surgery, all explained during surgery what was happening. The after care I got was exceptional and absolutely delighted with the decision to get laser surgery done. Can do lots more activities now that I don't have to worry about glasses. Thanks to everyone involved.”

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Posted 12 years ago

“Everything was as it was explained by the staff and the literature sent out prior to the appointment and surgery. There was no pain or discomfort during any of the procedures. Extremely happy with the treatment and would recommend it to family and friends”

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Posted 12 years ago

“what more do i need to say”

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Posted 12 years ago

“From Day 1 everyone has been friendly and helpful. The procedure was clearly explained, and the results are exactly what I was promised. I am extremely satisfied with my vision. Thank you.”

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Posted 12 years ago

“Initial appointment went smoothly and I was very excited. On the day of surgery I did not relise the lenth of time you would have to wait, which made me nevous. After surgery, 2-3 in, my eys were so sore that I had wondereed what i had done, however after a further two hours my eyes settled and I would do it all again. The only hiccup would be time keeping and appointments between store and call center, every appointment booked was wrong, on each system.. making me wait each time. No happy with that.”

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Posted 12 years ago

“It's an absolute joy to be able to get up in the morning and see clearly out of the window at my garden and then to be able to walk down stairs without fear of falling due to varifocals. I now long to go back to the Giant's Causeway and be able to walk about without fear of falling.”

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Posted 12 years ago

“Having worn glasses and contact lenses for over 15 years, it now feels like I never needed them.”

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Posted 12 years ago

“Working in a gym it had become increasingly difficult for me to recognise members without wearing my glasses. Since surgery I can see my members without problem and am enjoying not having to wear glasses all the time especially when driving and when out walking. I still need them for reading but not for cooking, gardening and I can even see to apply make up- no problem!”

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Posted 12 years ago

“fantastic staff , fantastic care and would highly recommend it to everyone !!! Should have gotten it done when i had first thought about it - can't believe I waited a year to have to courage to do it . It's so quick and a life changing experience. I've more confidence and people have noticed a spring in my step !! If your thinking about it - as Nike would say JUST DO IT Lol !!”

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Posted 12 years ago

“brilliant”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews