Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the whole my laser surgery experience has been good. Would recommend Optical Express. I don't think I properly prepared for the actual surgery and found it a little more disconcerting than I expected. The discomfort in the first 12 hours after the surgery was high. Scratchy eyes that felt tender but within 24 - 48 hours my eyes felt back to normal and vision was good. After care has been great.”

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Posted 11 years ago

“Laser surgery was painless and has made a big difference in my everyday life. No need to reach for the glasses anytime I want to look at something. I've noticed the little things that make a big difference”

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Posted 11 years ago

“Cant believe how well i can see now and not have to reach for my glasses to look at something, life changing really, so happy with it and wish i'd had it donw sooner!! Thank you!!”

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Posted 11 years ago

“it took me a long time to go through the laser route but from the consultation till today have had the best of care.”

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Posted 11 years ago

“My eyes have been brilliant and the surgery itself, although a little uncomfortable, did not hurt at all. I would do it again but I think I'd have liked a bit more warning about how bad they could feel after surgery. I felt like I had soap and grit in them for about 7 hours, had I of been prepared for that it wouldn't have been so bad. HOWEVER, I would do it again as it's great to wake in the morning and be able to see without searching for my glasses or having sore eyes from having my overnight contacts in.”

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Posted 11 years ago

“wish i had come for a consultation sooner than i did. no more contacts or glasses and still great vision”

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Posted 11 years ago

“if you suitable just do it disconfort for few days after treatment then, be amazed”

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Posted 11 years ago

“My fiance had the surgery 3 weeks after mine - testimonial enough! Had a great experience and better than predicted results. Would highly recommend.”

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Posted 11 years ago

“very sitisfied and I'll recommended to all people thanks”

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Posted 11 years ago

“i had my laser eye surgery on the 18th December, i didnt think it was going to be as quick as it was, i was in and out of the laser room within 10 minutes. Now my vision is great and i am enjoying the longer lie in my bed as i dont need to get up and put my contacts in.”

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Posted 11 years ago

“I am really happy with my eyesight after surgery last month. I used to wear monthly (keep in) lenses so have not really noticed too much change in my regular routine but I used to HATE wearing glasses. Now I don't have to worry about that anymore.”

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Posted 11 years ago

“Having laser eye surgery has turned out to be the best thing I have done. Was not that expensive and I have better vision now than I had even with contacts / glasses previously.”

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Posted 11 years ago

“Put at ease on the day by the staff and strangely reassured by the fact that they were all wearing scrubs. Team were amazing - put me at ease as I was slightly nervous about the anaesthetic eye drops as I take a lot of local to feel the effect when I have had it before. Procedure was straight forward and strangely realxing, pain afterwards was worse than expected and I think it would be advisable to tell people to take painkillers ahead of treatment so that they are already taking effect as soon as you are out - I didnt take mone til I got home 30 mins later and then it took 30 mins for them to work so I had a very uncomfortable hour. All said though I would not hesitate to do it all again if I had to ... and would encourage all of my friends and colleagues to do it too!”

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Posted 11 years ago

“excellent sevice from start to finish. i struggled with contacts and glassess for years which where uncomfortable and gave me headaches.since having treatment i have had a new lease of life in sight and take it as second nature now. should have done years ago and it will pay financially through time.”

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Posted 11 years ago

“Overall experience of Optical Express is very positive. I have been kept informed from start to finish of the hows, where and whens. Totally painless and would advise anyone to take the plunge.”

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Posted 11 years ago

“i was sceptical when i first came in, family members had been before and convinced me. Since surgery my life has changed dramatically, my eyesight has never been better”

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Posted 11 years ago

“i found the expience pain less very quick and everyone seems very caring. i found it good to know if you need support it's only a phone call away.”

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Posted 11 years ago

“It's difficult to believe that there was no pain at all during and after surgery.”

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Posted 11 years ago

“I had every confidence that my eye surgery would be successful. all my questions were answered and at all times the staff were friendly and professional. I was never subjucted to the 'hard sell' and the aftercare has also been thorough.”