Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All optical express staff I have encountered have been excellent and I am my vision is now excellent and not wearing glasses has made a massive impact on my work and liesure time.”

Helpful Report

Posted 11 years ago

“Very pleased with the whole procedure. all staff have been very helpful.”

Helpful Report

Posted 11 years ago

“Having the laser corrective treatment has changed my life and opened up many new oportunities for me. I'm now free to do what i want without the need of glasses or contact lenses. I would defintely recommend it to my family and friends.”

Helpful Report

Posted 11 years ago

“i have been treated fantastically - its a wow for me and i am so happy ...cant stop smiling”

Helpful Report

Posted 11 years ago

“Before my treatment i was very aprehensive,i worried all through the healing process.but i have now been reassured by the specialist that i can now live a normal life .as before i had wrapped myself up with cotton wool.i thank you for the care and support.”

Helpful Report

Posted 11 years ago

“it has been a great adventure-like and reassuring experience from getting the Finances to the curent post-op follow up checks.. A night before the surgery i had an online browse at stories and was kicked into some nervous mood until almost right up the actual operation. NOW am all smiles and I find myself reading far off writings ..almost as if testing my eyes! :) (not gloating) The Tean has been wonderful and very caring and attentive. Thanks ever so much Op-Ex!! :)”

Helpful Report

Posted 11 years ago

“I would highly recommed to anyone it has change my life! Everyone was so helpful and caring i could not have asked for more.”

Helpful Report

Posted 11 years ago

“I have had a great experience, would do it again in a shot.”

Helpful Report

Posted 11 years ago

“Amazing fantastic best thing i've ever done for myself”

Helpful Report

Posted 11 years ago

“Very good experience.Wish I had done it years ago”

Helpful Report

Posted 11 years ago

“very glad i had the treatment and all members of staff have been excellent”

Helpful Report

Posted 11 years ago

“Staff were very helpful and provided answers to all questions asked.They provided all the required information relative to my experiences after my procedure .”

Helpful Report

Posted 11 years ago

“The op itself was far less intrusive and sore than I expected. I explain it to others as the dentist being a worse experience. The staff in the shop, surgical section and aftercare have been very nice, welcoming, informative and taken very good care of both myself and my husband, who had the same surgery at the same time. Everyone has been great and other than being a little disappointed at still experiencing a hazy look in the bright lights, which I'm told should settle down, I don't regret having the surgery.”

Helpful Report

Posted 11 years ago

“Very positive experience all round, will defintely recommend Optical Express to others.”

Helpful Report

Posted 11 years ago

“Very positive experience, just wish laser surgery could also have helped near distance vision but staff fully explained this to me beforehand so no surprises. all staff very friendly and helpful”

Helpful Report

Posted 11 years ago

“the whole process was so easy and not complicated, never had had to wait long for any appointments. On surgery day was very calm nurses made me feel comfortable and reassured me. Nice people, and friendly. I am so pleased with my vision now, but I get dizzy spells now and then when i think my eyes are trying to adjust to things, and sensative to light. i will deffinatley recommend friends and family. best thing i have done”

Helpful Report

Posted 11 years ago

“best thing i have ever done”

Helpful Report

Posted 11 years ago

“Generally very happy with the service and how the end to end process has turned out.”

Helpful Report

Posted 11 years ago

“Before the surgery i couldnt see anything past my nose with my glasses of and it was something I had to push my self towards doing, but the results have been well worth it. so far I feel it has improved my life giving me freedom from my glasses allowing me to comftarbly do sports and give my confidence in life in general.I would recomemd having surgery to any one who has even just had the slitest thought of doing it, if they dont try they will just never know.”

Helpful Report

Posted 11 years ago

“Extremely happy from start to finish; from consultation to after care.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews