Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I'm not sure why I waited so long other than finances. Since having the surgery I am a completely different person, more confident and happier with life and me - It like my guard has been removed and I am how I really am”

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Posted 11 years ago

“i was greeted by friendly staff, seen to promptly, professionally and with care.”

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Posted 11 years ago

“Every time I have visited Opitcal Express I have been pleased with service given. I was very nervous at first about having laser eye surgery but the staff made me feel very calm and comfortable. I was always asked if i had any problems or questions and if I did, the staff seemed happy to help me. I would recommend Optical Express to my family and friends.”

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Posted 11 years ago

“It took me a long time and many years to make the decision to have eye surgery, and I am glad I have done it”

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Posted 11 years ago

“Always wanted laser eye surgery and never been so happy with the decision to have it done. Has made my life so much easier and would do it all over again in a heart beat”

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Posted 11 years ago

“Been fantastic from start to finish, evryone I have dealt with has been friendy, proffesional and have seemed genuinely concerned with how my experience has been. I have already recommended Optical Express to a number of friends who are considering treatment. One or the best things I have done and my experience as a customer has been fantastic.”

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Posted 11 years ago

“Everyone at Optical Express has been very helpful and questions are always answered. A very professional company.”

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Posted 11 years ago

“The whole process was incredibly fast. I have considered the procedure for a while and was determined to have it done. I imagined there would be a long waiting list and the procedure would be a long and difficult process, but eye surgery was surprisingly quick and painless. I was booked in for a few weeks after my consultation for the Wavefront Lasik procedure and the actual process took less than 15 in total. Questions were answered and I was reassured about the effects and what to expect. After the surgery I went to bed and when I woke I was surprised that immediately I had excellent vision. It is a quick and painless process which has huge benefits to your quality of life.”

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Posted 11 years ago

“my overall experience has been very good all staff have been very attentive and listened to anything i had to stay. very professional and well organised i have recommended them to my family and friends”

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Posted 11 years ago

“amazing life changing experiance”

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Posted 11 years ago

“very please with all parts of the treatment”

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Posted 11 years ago

“the staff were very friendly and helpful. the surgeon was very friendly, took an interest in each patient, got to know my interests and remembered them. As i say very good.”

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Posted 11 years ago

“life changing and exciting”

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Posted 11 years ago

“i love sewing as a hobby also painting and interior design and colour coordination i have all this back now !! i cant wait to get started.”

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Posted 11 years ago

“Could not be better to be able to see again without the aid of glasses or contact lenses. It is so nice to wake up to be able to seeing clearly!”

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Posted 11 years ago

“good experience slight soreness when done which lasted a day slight dry eye only for couple weeks vision much improved”

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Posted 11 years ago

“the surgery itself was so quick and the effects immediate. being able to see everything is amazing and I can now swim without wearing prescription goggles and don't have to worry about having prescription sunglasses either. Having all round vision is amazing!”

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Posted 11 years ago

“Quite nervous to begin with in making the decision, once made, could'nt wait for it to go ahead. Very happy from day 1 but the freedom was noticed when the drops were stopped and I could use make-up with-out a magnifying mirror! Buying my train ticket using the machine and card to pay without having to fumble with glasses and card and hand bag. I feel much younger and in control of my life. Thank-you very much to all.”

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Posted 11 years ago

“first four days was very painful but that was expected but the after care is very good and would reccommend the procedure to everyone”

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Posted 11 years ago

“I had a very comprehensive pre-surgery eye test which put me at ease that my prescription was properly assessed. Surgery was quick (30 secs) but quite painful, but one thing that isn't mentioned is that the procedure gets easier as it goes along. Recovery for the first 4 hours was painful, and eased slightly by leaning forward, but after that time it was like a switch had been flung and my eyes felt considerably better. The next day it was just like a small bit of grit in my eye, and 2 weeks later no pain whatsoever. I now have 20:10 vision which is an improvement over my previous glasses use, and virtually no haloing from lights.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews