Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent, would recommend to others, wish Id done it 10 years ago.”

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Posted 12 years ago

“Excellent, would recommend to others, wish Id done it 10 years ago.”

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Posted 12 years ago

“Throughout the whole process, I felt very well looked after. I felt no anxiety about any aspect of the procedure. I was made feel that I was in good hands and I was. I wouldn't hesitate to recommend to everybody I know. The staff in Optical Express have been more than kind and helpful. The staff in the Clinic likewise. Thank you to everybody.”

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Posted 12 years ago

“very good service would do it again”

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Posted 12 years ago

“I've been extremely happy with the experience overall and would have no hesitation in recommending the treatment and Optical Express to others. My vision is now better than when I was wearing glasses and contact lenses, significantly better than I expected. I suffered absolutely no discomfort during the procedure and was well informed about what to expect beforehand during the initial consultation and again immediately prior to the procedure. Can't recommend it enough.”

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Posted 12 years ago

“The surgery improved my quality of life, I am very happy I've it done.”

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Posted 12 years ago

“The procedure took less than ten minutes with no pain whatsoever. My vison was very poor before the surgery, I now have 20/20 vision. Very happy.”

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Posted 12 years ago

“optical express carfully walked me through each step of the process from first consultation through to final aftercare. Staff were helpful and friendly making the process as comfortable as could be, would highly recomend to others.”

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Posted 12 years ago

“Im extremely satisified with my surgery, was a little scared at first but would recommend this to everyone, i can see various things that i could never see before. Its so strange, everything is in HD now :)”

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Posted 12 years ago

“cant beleafe how good it is not to be wearing glasses.”

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Posted 12 years ago

“Hugely positive impact on quality of life. Would do it again anyday and recomend it to anbody in doubt.”

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Posted 12 years ago

“freindly staff that made me feel as ease,perfect service with brilliant results”

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Posted 12 years ago

“A great experience that i would recommend to anybody. There is discomfort in the first fewdays, so just have to sleep through it, and then the improvement is fairly rapid after that to becoming perfect. Very pleased”

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Posted 12 years ago

“friendly, helpful staff. No issues with waiting times. Great service. Highly recomended.”

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Posted 12 years ago

“i am so happy with my treatment. i feel so much more confident in myself. at home and especially at work. thank you so much for helping me to acchieve this”

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Posted 12 years ago

“I am finding my life much more enjoyable, not having to keep wearing glasses on my head for every thing I do. Shopping, answering mobile phone, texting, and in general observing things around me. I sometimes feel light readers help partiulartly when the light is poor or I have been on my computer at work all day.”

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Posted 12 years ago

“The laser surgery has made a great improvement to my quality of life. My only regret is that I did not have it done many years ago.”

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Posted 12 years ago

“i was nervous about my surgery but once it was over and done with i did have alot of pain for two days cos the contact lenses in my eyes but the other two days it was pain free, then day 4 i got my contact lense removed however my right eye was hurting alot and i rang up and came in and found out it hadn't healed properly, so they provided me with eye gel which took about a week to heal after that my eye sight improved really well. i am really happy with the outcome.”

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Posted 12 years ago

“All the staff I encountered throughout my visits to optical express were so friendly and professional! They all reassured me when the nerves were setting in and were at the end of the phone any time i needed them. The procedure was extremely successful and I am thrilled with the results!”

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Posted 12 years ago

“i was extremeley nervous about having the surgery carried out,but all the staff were,great and put me at ease. They have so far been good and explained things when i have returned for check ups. so far so good things are getting better.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews