Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I very happy with my eyes surgery, my life everyday had change , I don't have to worry about fine my glasses in the morning any more :-) Thanks XXX”

Helpful Report

Posted 12 years ago

“I Had Lasik with Wavefront and Intralase. The whole experience from first consultation, throughout the surgery proceedure and the follow up appointments has been very good. The surgery itself was very quick and painless. The results have been nothing short of life changing, my vision is now perfect. Choosing Optical Express and having the treatment was the best decicion I have ever made. I have and will continue to recommend Optical Express to friends and relatives.”

Helpful Report

Posted 12 years ago

“The whole experience in general has been great, since the first day I have been able to see without glasses and by the second day I had 20/20 vision in both eyes. After they had healed fully I have enjoyed having perfect vision every second of the day.”

Helpful Report

Posted 12 years ago

“I have had no problems since undgoing laser eye surgery and have found it to be greatly beneficial to my life. The after care has been really good and I have been surprised at how quick the recovery rate has been. i would definitley suggest optical express and laser eye surger to friends and family.”

Helpful Report

Posted 12 years ago

“My overall experience with optical express has been amazing. I wish I had had this done years ago.”

Helpful Report

Posted 12 years ago

“no hesitation to recommend this procedure, would have had it done many years ago if it was so popular as it is today. delighted altogether and staff are just fantastic!!”

Helpful Report

Posted 12 years ago

“From the very first consultation appointment I have been very impressed with all the staff I have come into contact with they have made me feel at ease during the whole process and would highly recommend optical express to friends and family”

Helpful Report

Posted 12 years ago

“I had considered laser surgery for some time and am really delighted with the result. I feel my quality of life has improved greatly with not having to wear glasses especially with sports and activities.The treatment was painless and quick and the aftercare excellent. Joel was always very good at explaining procedure, progress etc and always extremely helpful although obviously very busy! I would recommend Optical Express to anyone considering this procedure.”

Helpful Report

Posted 12 years ago

“It is great to be able to see clearly again without having to wear varifocals for everything. Thank You very much.”

Helpful Report

Posted 12 years ago

“Very quick and not painful, slight discomfort after the laser surgery which lasted 50 mintues then was ok afterwards. Would def have again if required”

Helpful Report

Posted 12 years ago

“I'd been thinking about having laser surgery for years and took the plunge this year. I should have done it sooner. Life changing stuff.”

Helpful Report

Posted 12 years ago

“I had always considered surgery but never quite got round to it, now I wish I'd done it years ago. A few days of discomfort, a little bit of dry eyes but such an improvement in my life - no hunting round for glasses or worrying about lenses for sport, brilliant!”

Helpful Report

Posted 12 years ago

“The surgery wasn't at all painful and I'm funny about people touching my eyes! I'm glad I'd been warned about how your eyes start to feel 30 minutes after surgery but I went home and slept and woke up and I could see things fairly well.The next morning my vision was must better and at 9am my eyesight was good enough to drive without glasses or contact lenses,the 1st time in 30 years!! I'm getting used to seeing myself without glasses and just wish I'd done it years ago!”

Helpful Report

Posted 12 years ago

“thank you..”

Helpful Report

Posted 12 years ago

“still hard to believe that I can see without glasses or lenses. Before this eye surgery, I was not able to see anything farer than 30 cm and now I can drive, go to the swimming pool , play rubgy without fear to lose my lenses. To wake up mornings and see everything clearly with no need to grab my glasses, it is priceless.”

Helpful Report

Posted 12 years ago

“After the eye surgery my vision was very poor for over 1 week, day 2 and 3 were the worst in terms of pain and discomfort. Now 18 days on I can see real improvements and so glad I went ahead with the enhancement.”

Helpful Report

Posted 12 years ago

“Optical express gave me all the advice that I need prior to my surgery. It makes me feel at ease to go ahead with my surgery after discussing it with. I am now glasse free and my vision improves a lot more than I expected. Thank you optical express”

Helpful Report

Posted 12 years ago

“I love being able to get up and see straight away! There is no hassle anymore with lenses morning and night. It has made a real difference to me. I always hated wearing glasses so struggled with lenses for years and wore them much longer than i was supposed to. Very happy with the results, although have to say was a little unprepared with the pain on the day of the surgery!”

Helpful Report

Posted 12 years ago

“very happy with treatment”

Helpful Report

Posted 12 years ago

“Everything has gone very well to date, being a sportsman my vision is very important to me, as things stand i am well on the way to the vision that i dreamed of. Operation was a tad scary but painless, after was uncomfortable but....... if you do as you are told and not cut corners the healing process is easy.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews