Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went for the consultation which was easy enough and all the staff were very helpful and welcoming. I was talked through all the procedures I could have and how much they would cost. I wasn't really intending on having the lazer eye surgery just yet but realised that having the surgery could in fact save me money on prescription glasses, contacts, etc, and by the time I was older my lense would be a rediculous size. After much consideration of pros and cons I decided to book the surgery even though I was a little scared. But this is why optical express have gone the extra mile, before, during and after my surgery they were comforting and reassuring. Even the surgeon made me laugh. The after care is also helpful as you would wonder how your eyes are progressing and whether they are healing correctly, so the regular checkups are very handy and put the worries aside for me. Overall, I would say my experience has been wonderful and I wouldn't change it.”

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Posted 12 years ago

“it was great”

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Posted 12 years ago

“Making the decision to have laser eye surgery was one filled with trepedation and concern, but I am delighted with the results and expertise of the Optical Express staff throughout. I would now readily recommend the company and procedure to all friends and family, especially if I can get some money back. Many trhanks”

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Posted 12 years ago

“I wasn't expecting the process to be so quick, smooth and affordable, expecially for something that has changed my life for the better, forever! Even though Optical Express see many thousands of people, they still treated me as an individual - perfect customer service :) I finally feel free to make the most out of life! Thank you, from the bottom of my heart x”

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Posted 12 years ago

“I have been wanting to do this for years, but was always a little bit frightened. After needing an operation last year I felt a lot more relaxed about having surgery and turning 40 this month gave me the push to go for it!”

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Posted 12 years ago

“For anyone who is thinking about having laser eye surgery i would highly recommend it. There was no pain with the op and was shocked how quickly you can see so well after!”

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Posted 12 years ago

“Before laser surgery I was a contact lens user. Working unsociable hours as a shift worker, my main problem was the rushed early morning start, waking up, eyes not "fully switched on" stumbling around and when tired having diffculty when trying to put my lenses in, when tired and still half asleep. How much everything has changed since corrective laser surgery, i literally can just get up and go, and enjoy working and social life, in what is now better than 20-20 vision according to my aftercare eye tests. The aftercare service has been exemplary, 100% statisfied.”

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Posted 12 years ago

“It has made my life better and more pleasant”

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Posted 12 years ago

“I'm very satisfiet,I wish to do the laser many years ago!!!!I have no problem with my eyey and finally I can see myself and my partner early morning;) Many many thanks XXX”

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Posted 12 years ago

“i did experience some dicomfort during the surgery and first 5-7 h after ,but i was able to see a lot better during the same day,very happy overall”

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Posted 12 years ago

“from start to finish the optical express staff have been so helpful and explained everything brilliantly the whole way through..i could not recommened having the surgery enough to anyone who is thinking about having it done....”

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Posted 12 years ago

“very happy with the outcome.”

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Posted 12 years ago

“I would definitely recommend having laser eye surgery as the results are amazing, all the staff at optical express hull have been extremely friendly which was comforting as i was nervous about having my treatment andthey all helped to ease my concerns. I had very little discomfort after surgery and the results were definitely worth it!”

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Posted 12 years ago

“I was nervous to begin with but all the staff at Optical Express were very helpful and friendly, which helped put me at ease. The surgery was painless. I'm completely satisfied with everything. Would definitely recommend!”

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Posted 12 years ago

“Very satisfied with treatment, great to be glasses free!! Need I say more!”

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Posted 12 years ago

“I'd definitly recommend having laser surgery. My eye sight wasn't all that bad but I am free from lenses and glasses :) Saving time, money, infections....”

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Posted 12 years ago

“Very satisfied with the outcome - can't believe I waited so long!”

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Posted 12 years ago

“I had laser eye surgery as i was driving thousands of miles. not only has my driving probably improved, but i enjoy driving alot more now. i can play sports and not worry about missing a thing now too. Fantastic improvement to life. Many thanks to all the staff who have been amazing.”

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Posted 12 years ago

“Having worn glasses for more than 20 years and knowing that I was most probably going to have bi or vari focals, the decision was really made for me, and now I can enjoy the freedom without glasses and am looking forward to buying my first designer sunglasses along with swimming with the kids.”

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Posted 12 years ago

“I should of had laser surgery on my eyes years ago, its like being in a different world.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews