Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really pleased with my vision post laser surgery and have already recommended Optical Express to many people.”

Helpful Report

Posted 12 years ago

“this surgery impoved my eyes.”

Helpful Report

Posted 12 years ago

“great”

Helpful Report

Posted 12 years ago

“Very happy with the results as I can now see better than 20/20. I can do more physical and active things without worrying about my lenses falling out or having to take them out. Money well spent!”

Helpful Report

Posted 12 years ago

“I was seen earlier than my appointment time and my experience today has been informative and very helpful. Everyone was pleasant and made me feel comfortable.”

Helpful Report

Posted 12 years ago

“My eyesight is good now, the procedure was easy and pain free, optical express have done a good job.”

Helpful Report

Posted 12 years ago

“Since the age of 9 I've had to wear glasses, getting new lenses every six months. In the last few years I've not been able to wear contact lenses as much as I liked and I was limited to frames because of the strength of my prescription. Laser treatement became more and more appealing as I came across these difficulties with glasses and contact lenses. Having the treatement done was great - a little bit of discomfort afterwards for freedom of glasses and contact lenses has been well worth it. All the staff have been polite, friendly and supportive the whole way through. I can now see to put on make up, go swimming and don't have to worry about discomfort from contact lenses. It's the best thing I've done and like everyone else, I wish I'd done it sooner.”

Helpful Report

Posted 12 years ago

“My experience with Optical Express has been very good both on the day of the treatment and with all follow up appointments. I would recommend the laser eye treatment to friends as it has made a positive difference to my life.”

Helpful Report

Posted 12 years ago

“very well looked after, excellent quality of service, laser surgery has changed my life for the better, the aftercare from staff was very good and i would recommend anybody to get laser surgery with optical express!”

Helpful Report

Posted 12 years ago

“First time I heard about the Lasure eye surgery .Then thought of doing so.after doing,it feels good that i dont need any specs now.but sometimes due to dryness i feel a blur vision.well ,all the opticians have always looked forward to see my eyes feel better. ssatisfied with optical express.”

Helpful Report

Posted 12 years ago

“operation was fairly quick and eyesight improved a lot”

Helpful Report

Posted 12 years ago

“I would definitely recommend Optical Express to everyone as the care i received both before and after the surgery has been amazing. Staff are very nice, well trained and make you feel very comfortable as they explain what to expect at each stage. thank you thank you thank you!”

Helpful Report

Posted 12 years ago

“very good”

Helpful Report

Posted 12 years ago

“I am very happy with had been carried out and will recommend to friends.overall very happy ( so far so good)”

Helpful Report

Posted 12 years ago

“I have to say I wasn't entirely convinced that this was going to work and although I was recommended by other laser eye patients I was still not convinced. The initial consultation was great and provided losts of information about different options of treatment and payment plans. The staff were all friendly and nothing was too much hassle. Would do again if I had to.”

Helpful Report

Posted 12 years ago

“Before I had laser surgery, my poor eyesight was a continuing hinderance on my day to day life. I hated wearing glasses but problems with contact lenses was making it more difficult to wear them as well. Now I don't have to worry! Even after a month a still can't quite believe how good my vision is. The surgery was over within minutes and I could see straight away. I would do i all again tomorrow!”

Helpful Report

Posted 12 years ago

“Worth having the eye laser correction. I would definetely recommend to others to have it done.”

Helpful Report

Posted 12 years ago

“I was extremely happy with the final result however, the process could have been a bit smoother.”

Helpful Report

Posted 12 years ago

“ease without hassle”

Helpful Report

Posted 12 years ago

“Had an enhancement after the intial surgery and now its perfect, best thing ever and cant even remember what life was like having to wear contacts and glasses every day! I highly reccomend it!”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews