Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“excellent service made better by the friendliest staff”

Helpful Report

Posted 11 years ago

“I would honestly have eye laser correction again! I can't imagine life with glasses and poor vision now.”

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Posted 11 years ago

“I never believed it could totally painless, I had better than 20/20 vision 16 hours post op! able to drive and everything!, staff were thorough and caring. I had been so scared and for no reason at all, do not let fear put you off, i am a wimp and I was fine.”

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Posted 11 years ago

“Friendly staff who explained everything clearly and helped soothe my nerves! Good after care”

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Posted 11 years ago

“Delighted with my eyesight now”

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Posted 11 years ago

“Nothing can prepare you on how you will feel when having surgery. It was an experience, i will not forget. However i am so thankful that i can see again and the feeling of being able to see is magical.”

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Posted 11 years ago

“since plucking up the courage to enter the store and enquire the results were second to none pleasant staff surgery was simple and the results better than i expected would do it over again”

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Posted 11 years ago

“very pleased with vision and treatment”

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Posted 11 years ago

“From pulling the trigger on the decision to get the surgery to the moment I stepped out the surgery I was without hesitation that I had made the correct decision. From the simplest of movements to the greatest things we take for granted; having laser vision correction is better than any christmas present Santa could bring you. A massive thank you to all of the Optical Express team.”

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Posted 11 years ago

“I had an amazing experience with Optical Express, everything was explained simply and the quality of care and service was excellent.”

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Posted 11 years ago

“I first had glasses for long sightedness at the age of four. There was a period of time where I didn't need glasses. However, after my 40's I started to rely on glasses for both distance and near vision. After years of contemplating surgery I finally took the plunge this year. I can only describe my experience at Optical Express as totally positive both with the surgery and aftercare. I would definitely recommend Optical Express to anyone.”

Helpful Report

Posted 11 years ago

“The surgery has really helped with general living apart from having to adapt to night driving and issues with flourescent lights. The outcome is much better than I expected although I am disappointed that ther is no telescopic zoom function as part of the package.”

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Posted 11 years ago

“Had been thinking about this procedure for quite a while now and am really delighted with the outcome.”

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Posted 11 years ago

“I definitely would recommend eye surgery for everyone who suffer for discomfort while wearing glasses and contact lenses. I'm realy happy with my "new eyes", It's different quality of live.”

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Posted 11 years ago

“Surgery was not what I expected. The level of potential discomfort explained was not experienced. I could see straight away and my vision is now better than 20/20 from a very high prescription. I wish I had done this years ago”

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Posted 11 years ago

“Very pleased with results of my vision, best decision i've made.”

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Posted 11 years ago

“Overall my experience has been great. Vision is much better than I could have ever have hoped for. It is great not waking up and having to worry about contacts etc. Would do it again if I ever had to. Surgery was quick and the benefits are great!”

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Posted 11 years ago

“Excellent, well informed at every stage. Standard of care was top class.”

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Posted 11 years ago

“I was a little apprehensive about getting laser eye surgery however I have to say I am really glad that I got it done. The staff have been excellent and have kept my informed all through the process and cant fault them at all.”

Helpful Report

Posted 11 years ago

“I never belived that with -9 vision that i had, i will be able to have full HD and 20/20 vision, and see clearly. That was my dream and it came true! Much appreciated for help, care and professional staff!”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews