Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“from start to finish mt experience has been 1st class, everybody i have dealt with has given me the best care possible. it's been a pleasure meeting your staff”

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Posted 11 years ago

“would reccomend to everybody as it definately makes your life so much more comfortable and easier”

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Posted 11 years ago

“The surgery management was fantastic. Very quick and well organised. I have been slightly disappointed in my vision of computer screens and glare conditions, but overall am very happy with my vision and the outcome of the surgery.”

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Posted 11 years ago

“Greatly improved my life, should have got it done years ago, Fantastic experience.”

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Posted 11 years ago

“from start to finish the service has been great. everyone puts you at ease and explains everything to you. the operation was over with in minutes and im so happy now with my 'new' eyes. hobbies like cinema and sports are so much easier and there is now no hassle with contact lenses, solutions, glasses, glasses cleaners etc. would recommend not only laser eye surgery but optical express to anyone!”

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Posted 11 years ago

“A quick and effective operation with very little discomfort, I did have to have one eye operated on again to make a slight adjustment but this was no problem.”

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Posted 11 years ago

“I spent a long time thinking about having laser eye surgery after the consultation. The staff answered all my questions and gave me lots of dates and locations to pick from for surgery ( with having two young children i had to pick a good time for my husband to take time off work and my mum to babysit). The surgery day was nerve racking but the surgery itself was very quick. The after care has been fantastic and i have recommended to friends as it has improved my life.”

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Posted 11 years ago

“From the moment after the op my vision was much sharper, It was probably the best feeling ever being able to see without glasses. Minus the obvious discomfort the night after the operation, the experience was well worth it and the fact my vision has improved has still yet to sink in even after a month.”

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Posted 11 years ago

“Overall extremely satisfied with the whole package. Always kept well informed by friendly knowledgeable staff. Surgey was daunting but all concerns were dealt with by the surgeon giving me confidence in the proceedure. Aftercare has been fantastic.”

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Posted 11 years ago

“Very satisfied. Efficient service.”

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Posted 11 years ago

“I never felt safe driving in darkness before and the customvue intralase treatment has completely changed my driving experience, it has completely removed the halos and completely changed my life. I can happily say that this was one of the best decisions I have made, and wouldnt hesitate making the same decision again. I can would happily reccomend the treatment to anyone exploring the option of laser surgery.”

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Posted 11 years ago

“wish i had it sooner”

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Posted 11 years ago

“would definately receommend to freinds , the operation was painless and superb after care .”

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Posted 11 years ago

“i would recomment tofriends as very straight forward , with no stress or pain.”

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Posted 11 years ago

“Improvement noticed from day one. Everyone was so supportive and caring. Made me feel at ease from the very first moment”

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Posted 11 years ago

“Very pleased with my eyesight. The staff have been exceptional in every way and I thank them very much.”

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Posted 11 years ago

“The level of care has been brilliant, thorough and professional. Any queries were quickly answered putting my mind at rest. The whole experience has been excellent from start to finish.”

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Posted 11 years ago

“Having had laser eye surgery has improved my life no end, having clear vision all day every day no matter what I am doing is amazing. I have found the process extremely well organised and have felt comfortable even after experiencing minor difficulties (which have been corrected). The staff are excellent and have put me at ease the whole way through.”

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Posted 11 years ago

“As the title dictates, why on earth did I not go ahead with the procedure many years ago. My son wanted to get it done and i thought I'd have it done at the same time. I wasn't expecting too much but I feel as if my confidence has improved without the "shackles" of wearing spectacles. The whole episode with optical express has by far exceeded my expectations and I wasn't expecting the level of care I am receiving and I'm sure will carry on to receive.”

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Posted 11 years ago

“I am very happy with the way i was treated in store by all staff and nurses, always pleasant and i am very happy i decided to have the laser treatment, has improved my life dramatically.”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews