Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The service provided by Claire Houstin who I saw initially and spoke to several times afterwards was excellent and I would recommend friends to contact her.”

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Posted 12 years ago

“Good treatment up to the surgery, but afterwards "follows ups" not optimal with cancellations and changing time and venue for follow ups”

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Posted 12 years ago

“I am so pleased I decided to go ahead with Laser Eye Surgery with Optical Express. I had been thinking about it for some time, and now I've had it done I wonder why I put it off so long. I wish I'd had it done years ago! The surgery is so quick and painless, and the recovery so quick. I would recommend Lase rsurgery with Optical Express to anybody.”

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Posted 12 years ago

“wish i had had it done years ago.”

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Posted 12 years ago

“best decision i have ever made,the staff are amazing and very friendly,i will miss them,so glad i used optical express,you will be strongly recommended.”

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Posted 12 years ago

“I had my surgery 3 months ago, and even now I still can't believe how much better my vision is. It's something you can never take for granted! I'd definitely recommend it to anyone and everyone that wears glasses or contact lenses!”

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Posted 12 years ago

“This has been the most amazing thing I have ever done. From day one, everyone I spoke to was extremely friendly and very knowledgable about this procedure. I had no issues with understanding the process. The actual procedure lasted approximately 5 mins, and I could see straight away. I was surprised at how quickly I could see and experienced very minimal discomfort. After the procedure, I had experienced a headache but nothing a few painkillers and sleep couldn't cure. The whole experinece has been amazing, I have already started recommending optical express to people.”

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Posted 12 years ago

“I had the eye surgery done about August 2010, I had not been able to see without spectacles for more than twenty years. As I got up from the surgery my eye fell upon some paperwork on the nearby desk and I could READ the small print. It was an unbelievable good result, beyond my expectations certainly. I since have had my eyes tested, as normal, and have been given some very weak spectacles for just reading, and I never wear them unless I want to read a book for a long time. I don't use them for work in the classroom.”

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Posted 12 years ago

“a few hours pain after having my eyes treated but well worth it. i can see very clear now long distance is very clear. all the times i have visited the opticians ihave been very well looked after and i am very happy with all the staff at cheltenham”

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Posted 12 years ago

“I was wearing dailies prior to recieving Laser Surgery. My main concern wasn't one of pain or discomfort, it was one of cost. But on the monthly payment plan it only works out a little more than my contact lenses. Staff at Optical Express wear very helpful throughout. I was in and out of surgery within an hour, and could see very clearly from the next day, without any discomfort. My vision is now better than before wearing contact lenses or glasses.”

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Posted 12 years ago

“after having surgery you feel free again instead of the constant hassle of lenses/glasses. i was very nervous before hand but im so glad i did it, i would recommend it to anybody!”

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Posted 12 years ago

“i would highly recomend optical express it has been a life changing experience, since the freadom of not having to wear glasses i have enjoyed both sporting activities and socialising much more,life without glasses i would never have felt it possible i waited 5 years and just wich iu had done it earlier.iv been left with a little perscription in the left eye which i hope will correct itself.highly recommend treatment to anyone.”

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Posted 12 years ago

“From the age of 8 I had been sort sighted, with my vision continually getting worse. When I had eye laser surgery I was amazed that as soon as the procedure had finished, I sat up and was able to see the face of my surgeon without my glasses on, which was amazing! Over the next few days, my vision became clearer, as the initial haze began to clear. I found that when I looked around, I was able to see things in much clearer detail than when I had worn glasses. I couldn't believe how brilliant the results were! Over the last month, I have found that my clear eyesight has helped me to gain confidence as I know I am able to see clearly and don't have to squint or move really close to things when looking at them. It has been an amazing experience and certainly one I would recommend to others for improving your quality of life! Thank you optical express!!”

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Posted 12 years ago

“very quick and easy to have done would highly recommend anyone have it done. so much easier without glasses doing everything.”

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Posted 12 years ago

“The whole procedure went extremely smoothly and I couldn't have asked for anything better. There was no pain throughout and my vision was excellent straight away, which was very impressive. I would certainly recommend this to everyone I know as it has changed my life and made everyday tasks a lot easier.”

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Posted 12 years ago

“On the day i was in and out of the building in 70 minutes. My procedure was very quick andeffeciate and everybody very helpful. I have had numerouse follow up appointments and all have been very satisfactory and helpful”

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Posted 12 years ago

“Overall a fantastic experience, staff were all friendly and always answered any question I had. Would recommend without a shadow of a doubt to anyone who asks me about it”

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Posted 12 years ago

“Very pleased, it's still a novelty to wake up in the morning and be able to see!”

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Posted 12 years ago

“I am very happy with the whole expereince and would recommend it.”

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Posted 12 years ago

“I've been planning to get my eyes lasered for years. Finally got it done. I've had some difficulty with dry eyes and my left eye still isn't quite right but overall my eyesight is still better than with glasses or contact lenses. I'm sure it will only get better. The process is fast and painless and the aftercare is excellent.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,213 reviews