Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Really great service, everybody i have dealt with has ben lovely and helpful. Brilliant vision, fabulous”

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Posted 11 years ago

“Best decision I've ever made to get laser eye surgery. I've been treated brilliantly by the staff since day 1. Very satisified with the outcome and I'm delighted to not have to wear contact lenses/glasses anymore. Great post-op service.”

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Posted 11 years ago

“First two days after the surgery were pretty bad, but after that it just was getting better and better and now it's really good. I would recommend it to all the people with eyes sight problems.Just do it :)”

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Posted 11 years ago

“i am very pleased with the support staff and help i recieved during my treatment and follow up care. everyone was so helpful and have remained helpful throughout my check ups. i have and will continue to recommend optical express to anyone wanting to get lazer surgery done. thank you so much”

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Posted 11 years ago

“I was slightly sceptical about the whole 'Laser eye surgery' procedure before hand but was put at ease by the proffesionalism and friendly nature of the staff. Every stage of the process was explained fully and in terms I could easily understand. All I will say is listen to the advice given after surgery and don't think 'I know better'. Rest well and let your eyes heal properly. Also, have someone understanding and caring to help with your aftercare. I am very happy with the results of the surgery and would definitely, and already have recommended to family and friends.”

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Posted 11 years ago

“Very good, first night a bit sore but vision next day was a real eye-opener (pun intended). In the car to the after day check up - My wife couldn't believe the signs I could read and when (much earlier than she could). Everything is now the "correct size" - watching HD-TV is a pleasure. Some halo rings around streetlights at night, but much less than I anticipated, and I have no problems driving or running at night. I wish they'd had this when I was in my twenties (and that I could have afforded it), the years I've lost wearing glasses - playing football etc. I can't recommend it enough, especially if you have a relatively high prescription so could not exist without glasses.”

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Posted 11 years ago

“Great team, really really chuffed with the surgery”

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Posted 11 years ago

“Extremely fast and what seemed to be an easy procedure has improved my vision and my life.”

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Posted 11 years ago

“the staff in both store and clinic very professional,informative and helpfull”

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Posted 11 years ago

“The first day after surgery was abit hard due to grittiness in eyes but after about 3 days it was very good. My eye site was near enough perfect and i could continue my life in a more clear way”

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Posted 11 years ago

“i found the staff very professional and answered all of my questions thoroughly, i would recommend laster eye surgery to anybody who is thinking about it.”

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Posted 11 years ago

“After wearing glasses for over 10 years I had grown tired of doing so. They were always irritating and expensive. The use of laser eye surgery to rid me of them seemed like a drastic measure but after finding contact lenses just as annoying I am very pleased that I tried the surgery. My vision has never been so good and I've almost forgotten that I even used to have bad vision”

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Posted 11 years ago

“Having worn glasses for over thirty years, I was amazed at the clarity with which I could see almost immediately after the procedure. Now, not having to locate my glasses every morning, being able to enter rooms or open the oven without misting up, and so many other activities are so much easier - liberating is hardly a sufficient to describe. Having clear peripheral vision now as well, it's like I've entered a widescreen world.”

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Posted 11 years ago

“All staff brilliant. Experiance much easier and quicker than I expected. Very scared on the day but the staff every really good and put put my mind at rest. Answered all my questions. The afercare was also fantastic and the staff answered all question and did not make you think your questions were silliy. Always helpful.”

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Posted 11 years ago

“Everyone at Optical Express took good care of me to ensure that my eyes were in a good condition before and after the surgery. It was very successful and my vision is now very good.”

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Posted 11 years ago

“having wore lenses and glasses for around twenty years having laser eye surgery has changed my everyday life”

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Posted 11 years ago

“Having laser surgery has changed my life. I would definitelty do it again if i had to. The procedure is quick and painless, and the benefits after make the little discomfort afterwards absolutely worth it. I would definitely recommend it to friends and family.”

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Posted 11 years ago

“very happy customer thankyou will recommend”

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Posted 11 years ago

“Im happy with all the appointments that I have received, staff are always helpful.”

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Posted 11 years ago

“no more glasses or lenses couldnt be happier”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews