Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before surgery i relied on contact lenses or glasses to enable me to do everyday things such as read, drive, shop. The procedure itself was so much quicker than i had imagined and although i experienced discomfort later on that day, i am very pleased with the results so far.”

Helpful Report

Posted 11 years ago

“The whole experience from my initial consultation, to post operation has been great. All of my questions have been answered and the aftercare I have received has been excellent. I would definitely recommend Optical Express to any friends and family who were considering using them.”

Helpful Report

Posted 11 years ago

“leading up to the laser eye surgery i was very nervous. On the day of surgery my vision and general health of my eyes was checked which was reassuring that eye surgery wouldnt be done if there was a problem. The surgeon was very professional and felt that my needs had been catered for during the surgery. Surgery itself was very quick and uncomfirtable at times. After the surgery was a bit of a rush to get me out of the room. Would have been better if there was a dark resting room that we can stay in for at least 10-30 mins because it can be a traumatic experience for some, and the rush to get the next patient in doesnt always help. After care appointments have been really good and helpful that i am getting professional advice about the care of my eyes.”

Helpful Report

Posted 11 years ago

“Staff very helpfull and polite. I am very happy with the results. The surgery was scary but surgeon and staff were very reassuing. Thank you. Everyone should have a laser surgery instead of wearing glasses - I hope that the cost of the surgery will go down with time as this should be available to every one. I can dive and snorkle now without wearing contact lenses! Thank you ever so much.”

Helpful Report

Posted 11 years ago

“Wow, I never dreamed of the day I would be able to see without contacts and glasses. A truly life changing experience, that I have bored my friends with. Three of which are now booking themselves in for a consulation with optical express.”

Helpful Report

Posted 11 years ago

“I had a lovely experience. At first, before the surgery, I was really terrified! The staff was really helpful in walking throught thep peocedure and answering all the questions and concerns I had. The surgery experience was very pleasant, easy and pain free. The care received was up to the epxectations! Thank you Optical Express!”

Helpful Report

Posted 11 years ago

“The staff at optical express have been very helpful and have made me feel at ease throughout the whole process. The surgery went well and all my questions have been answered, to my satisfaction. I would recommend the Merry Hill branch to anyone who is considering having laser eye surgery.”

Helpful Report

Posted 11 years ago

“so happy with the treatment i have received, wished i'd have had it done years ago, i really haven't missed wearing contact lenses, my life has been made easier, the whole experience has been great and i would defianatly reccommend it.”

Helpful Report

Posted 11 years ago

“the first 24 hours are difficult, staff very helpfull both clinics,ive suffered from dry eyes my main problem, but ya can't beat waking up in the morming been able to see it is so life changing and worth the journey in every way,”

Helpful Report

Posted 11 years ago

“brill fab staff and made me feel at ease 10/10”

Helpful Report

Posted 11 years ago

“friendly relaxed experience. thank you.”

Helpful Report

Posted 11 years ago

“everything has gone so much better than expected and result of eysight just terrific”

Helpful Report

Posted 11 years ago

“overall, very happy with the outcome of surgery.”

Helpful Report

Posted 11 years ago

“great staff and well recommended to friends and family”

Helpful Report

Posted 11 years ago

“Great Service, eyesight perfect”

Helpful Report

Posted 11 years ago

“I found the actual treatment uncomfortable and un-nerving and my eyes were very sore for a few hours following the surgery. However as from the first day postop I have only experienced a moderate degree of dryness to my eyes which was instantly relieved by using the eye drops. I now only use the drops on rare occasions and I would recommend the treatment to my friends/family.”

Helpful Report

Posted 11 years ago

“My eye sight was not very bad before, i could get away with not wearing glasses or contacts. However i felt them rapidly deteriorating. The surgery and follow up was hassle free and i couldnt be happier with the results.The team down here at the Brighton store have been great throughout.”

Helpful Report

Posted 11 years ago

“I have worn glasses and contact lenses for many years and suffered from eye infections due to over wearing of contact lenses. It is great to have freedom from this. The consultation was very good, all my questions were answered fully and any fears were explained. Although the sales staff were a little pushy about having the surgery quickly. The surgery was great, very quick and painless. The surgeon was very friendly and reasuring. Follow up support has been great and my vision is fantastic. Overall I am very happy with my decision.”

Helpful Report

Posted 11 years ago

“I would recommend this to anyone who is burdened with glasses and contact lenses which get in the way of an active life. The treatment is quick and recovery does not take too long and is well worth it.”

Helpful Report

Posted 11 years ago

“Was really nervous beforehand, No need to be at all, vision is excellent now and i suffered no pain during the surgery. The after care was fantastic and didnt really suffer any pain after the surgery. Woiuld do the whole thing again. only dicomfort for 10 mins a couple of days after surgery.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,213 reviews