Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible. At least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

Helpful Report

Posted 8 months ago

“I was scammed in a cryptocurrency scheme which left me financially devastated. I invested $375,000 worth of USDT in an online crypto investment platform, believing I would receive the substantial profits that the broker had promised. However, when I tried to withdraw money for an urgent financial need after my contract ended, the company denied my request and went into maintenance indefinitely. They stopped responding to my emails and calls, and I realized I had been scammed after reading numerous negative reviews about the company online. After researching lost investment recovery companies, I chose to work with THE DIGITAL ASSET RECOVERY based on their positive reviews. I contacted them and they successfully helped me recover all my lost funds. If you've been a victim of a cryptocurrency scam and need to recover your funds, you can contact them by sending an email to (info @ thedigitalassetrecovery .com) or (thedigitalassetsrecovery @ gmail .com), or visit their website at (www. thedigitalassetrecovery .com). Be cautious as many crypto investment companies turn out to be scams.”

Helpful Report

Posted 8 months ago

“Optical express was an amazing experience. From when I first met Andrea in Guilford she was so warm and helpful, she couldn’t do enough for me. Then karandeep was fantastic in explaining everything and checking my eyes were suitable for surgery. I chose to have it done in Harley street with Sajjad Mughal who was so knowledgable and brilliant! Thank you optical express I just wish I had done it before!! The care and after care are so good and I would recommend it 100 percent! My prescription was high and the next morning I woke up to have my check up and I had 20/20 vision!”

Helpful Report

Posted 10 months ago

“I have contemplated lens replacement for about 5 years but wanted to share my experience and to thank your team . I popped into the Trafford centre store at the beginning of the year ,no appointment just spontaneously to enquire and a lovely gentleman took time to see me and go through all my questions and concerns and I was impressed there was no pressure to book in just to go away and think about it which was very reassuring. I booked my appointment and was seen by Sheena patient advisor and Sanaa optometrist who were both outstanding , will mention more about them further on. Fast forward after many checks and visits and second opinion I decided to book in for my surgery for multi focal lens replacement with Mr Disia . The team at Bridgewater were lovely and the procedure went well and was painless and aftercare advice was very thorough .Although as a constructive criticism I do think the organisation of time waiting could be improved at this clinic as my appointment was booked in for 9 and and did not come out till 2.35 . Totally understand as this is for tests etc but the majority of the time was waiting around although I did get to meet and chat with some other lovely patients and we didn’t complain. The adjustment to vision took a little longer than expected but that was due to me having dry eyes which is now getting treatment for. My last appointment at the Trafford with Sanna yesterday 11/05/2024 showed that I now have 20/20 vision for distance and 20/10 vision for reading ! Amazing considering I was long sighted in one year short sighted in the other and had a stigmatism . Once my fuzzy vision due to dry eye settles it will be the icing on the cake. My main reason for sending this email is obviously the amazing surgery I have received but to mention two special ladies in your team Sheena and Sanaa who have gone out of there way to reassure me ( when I had wobbles) and I have been impressed that it’s not been all sales tactics but aftercare after surgery has been amazing down to these ladies . Their customer service and kindness has been amazing and would like you to pass on my sincere thanks to them both they are a credit to your team. Kind regards”

Helpful Report

Posted 11 months ago

“After my recent lens replacement therapy I couldn’t be happier with the results. From the initial consultation , to the procedure and aftercare I couldn’t fault anyone. Special mention to Sarah Pease, Dr Kiss and Paul the Optometrist. First class service and kept informed every step of the way.”

Helpful Report

Posted 1 year ago

“Had my cataract surgery in Edinburgh branch. Fantastic result I now have 20/20 vision. Process from the start in the Dunfermline branch right through to and after my treatment all staff and surgeon were amazing, full of knowledge and explained everything clearly so there was no misunderstanding, all this and with a fantastic sense of humour. It's painless and you don't feel anything. I would highly recommend Optical Express.”

Helpful Report

Posted 1 year ago

“Optical Express have been taking care of my eyes for so many years now. I had lens replacement surgery many years ago( best decision ever ) and have always been very pleased with the after care and customer service. Nothing is a bother . Thank you everyone at Optical Express, Ayr. You are all stars 🌟”

Helpful Report

Posted 1 year ago

“Had lens surgery few days ago from start to finish the team in Glasgow were amazing so happy with the results thanks to all the team.”

Helpful Report

Posted 1 year ago

“Today I attended Optical express in Cambridge due to an ongoing problem with my eyes. I was seen by a truly amazing young lady optician who conducted every test imagineable. Polite, utterley professional and fantastic at her job as well as being a genuinely really lovely person, I walked out after about fifty minutes feeling so much better. This lady took the time to explain everything to me and reassured me everything would settle down. I cannot stress enough just how good this opticians is. If anyone needs anything related to eyes then you are in the safest of hands. Thanks Optical express you go the extra mile to help people. Wonderful.”

Helpful Report

Posted 1 year ago

“Today 5/01/23 I had an Eye Examination in Londonderry to determine if I needed to have a Cataract removed. It was the most intensive eye test I have ever had in a very professional manor and in language I could understand. A very pleasant experience with great staff I am totally satisfied. Regards to all Ron Patton”

Helpful Report

Posted 2 years ago

“Aberdeen store staff very friendly and gave me guidance of the choice of spectacles I had chosen and ensured suitable with varifocal lenses.I had a query after I had ordered my spectacles and it was dealt with promptly and professionally by the manager.I would definitely recommend the store.”

Helpful Report

Posted 2 years ago

“I went to the Shaftsbury Avenue branch because I was going travelling for 3 months and would run out of my contact lenses. Farwa was so helpful and was able to provide me with all the lenses I needed on the spot from the spares in store. I was left with piece of mind that I could go away and not have no worry about running out. Nothing was too much bother. Excellent customer care.”

Helpful Report

Posted 2 years ago

“Just simple and quick. Exactly what I needed”

Helpful Report

Posted 2 years ago

“Pleased to see the price stayed the same as my last order in September,when everything seems to be going up substantially.delivery time Ok,no notice about delivery slot but we were at home thankfully.Alec”

Helpful Report

Posted 2 years ago

“Easy to register and purchase supplies.”

Helpful Report

Posted 2 years ago

“At the Gyle store in Edinburgh Evelina was very helpful ,she was very professional in every way I just ask her to fix the screw back into my glasses .Evelina is an asset to the store at Gyle”

Helpful Report

Posted 2 years ago

“Excellent, caring and professional consultation. Staff friendly, diligent and highly efficient. A very positive experience.”

Helpful Report

Posted 3 years ago

“Having recently had Lens Exchange Surgery carried out by Dr Dipak Parmar I wanted to write a review to praise the whole experience. Dr Parma put me at ease and his whole team were professional, efficient yet offering calmness, and ease whilst explaining each step of the procedure. I had some telephone conversations with optometrists at Milton Keynes to answer any questions prior to and after surgery and they were always ready and willing to spend time explaining and answering any questions. Nadia was extremely articulate when testing my eyes prior to surgery and was again so at my recent 3 month check up. Elsa the optometrist went to great lengths to check my eyes/vision/recovery at my 3 month check up also. My whole experience of Optical Express has been excellent and I would highly recommend them. Having had this surgery it has without a doubt changed and enhanced my life.”

Helpful Report

Posted 3 years ago

“On 08/01/2022 my partner and I we were at Optical Express White City in London for an eye test. We met Miss Rakhee she helped us a lot. We are very pleased with her work because she was so professional and very kind she knows her job so well. She is an example of how to work. Thank you”

Helpful Report

Posted 3 years ago

“Ordered my contact lens on Sunday received them on Tuesday thanks so much and the best price online too. Will be ordering from you again in the future 😉”

Helpful Report

Posted 3 years ago

Optical Express is rated 4.7 based on 4,213 reviews